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Lana Batta is listed as Client Services Team Leader | Leadership | Coaching | Quality Assurance at Metro Finance, a company with 39 employees, based in Greater Sydney Area, Australia, Australia. AeroLeads shows a matched LinkedIn profile for Lana Batta.
Lana Batta previously worked as Client Services Team Leader at Metro Finance and Knowledge Management Author at Westpac. Lana Batta holds Certificate 4, Training And Assessment, 4 from Mr Wed.
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I previously worked in the Westpac Group for 16 years, starting as a Call Center Representative and progressing to a Subject Matter Expert and a Business Coach. In these roles, I have developed and honed my skills in process improvement, customer engagement, coaching, training, and quality assurance. I am highly motivated, enthusiastic, and hardworking, with a sheer determination to succeed in everything I do. I am focused on embedding our vision and values to my people and making them better every day. I am seeking employment that will provide opportunities to learn, grow, and transform my knowledge and skills.In my last role, I was a Knowledge Management Author/Technical Writer at Westpac and had over ten years of experience in interpreting business and technical system requirements and creating procedures for the Mortgage Operations part of the business across all brands. I am a strong communicator with exceptional editing and writing skills, and a demonstrated ability to engage with key stakeholders, including the Regulatory Change team, the Operation Excellence team, Front Door of Change, Product, business analysts, and senior management.Currently a Client Services Team Leader at Metro Finance driving growth by committing to process improvement and overseeing the customer service team to achieve their goals. Motivate and inspire theteam in a positive, collaborative environment that fosters communication, bonding, and agility during the company's growth period.
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Sydney, New South Wales, Australia
Leadership/Workflow/ Team KPI management* Encourage and foster high-quality service, learning, development,* and growth within the team* Implement effective employee engagement strategies and* maintain a culture of continuous learning and development* Oversee daily team operations, including work allocation and timely* service delivery* Manage team.
Sydney, New South Wales, Australia
Interpreting business and technical system requirements to create Business Procedures for the Mortgage Operations part of the business across all brands. Liaising with key stakeholders including the Regulatory Change team, the Operation Excellence team, Front Door of Charge, Product, business stakeholders throughout the Mortgage Operations space, business.
Parramatta, New South Wales, Australia
Supporting 45+ team members through side-by-side coaching, on the phone support, new training, existing upskill training, monthly quality assurance, evaluations, spot checks and managing the upkeep of policy and procedures held within the SupportPoint application.Documenting as well as maintaining policies and procedures for the business. Writing technical.
Other employees you can reach at metrofin.com.au. View company contacts for 39 employees →
Damir Prasovic
Colleague at Metro Finance
Barangaroo, New South Wales, Australia, Australia
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JO
John O'Brien
Colleague at Metro Finance
Greater Sydney Area, Australia
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Megha Mutalik
Colleague at Metro Finance
Sydney, New South Wales, Australia, Australia
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AK
Andrew Kwon
Colleague at Metro Finance
Sydney, New South Wales, Australia, Australia
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DA
David Albest
Colleague at Metro Finance
Greater Sydney Area, Australia
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Orla Doheny
Colleague at Metro Finance
Sydney, New South Wales, Australia, Australia
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Olha Butkovska
Colleague at Metro Finance
Ryde, New South Wales, Australia, Australia
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Kristine Melkonyan
Colleague at Metro Finance
Sydney, New South Wales, Australia, Australia
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PB
Parth Baria
Colleague at Metro Finance
Gujarat, India, India
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EA
Ergun Aslaner
Colleague at Metro Finance
Liverpool, New South Wales, Australia, Australia
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Quick answers generated from the profile data available on this page.
Lana Batta works for Metro Finance.
Lana Batta is listed as Client Services Team Leader | Leadership | Coaching | Quality Assurance at Metro Finance.
Lana Batta is based in Greater Sydney Area, Australia, Australia while working with Metro Finance.
Lana Batta has worked for Metro Finance and Westpac.
Lana Batta's colleagues at Metro Finance include Damir Prasovic, John O'Brien, Megha Mutalik, Andrew Kwon, and David Albest.
You can use AeroLeads to view verified contact signals for Lana Batta at Metro Finance, including work email, phone, and LinkedIn data when available.
Lana Batta holds Certificate 4, Training And Assessment, 4 from Mr Wed.
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