🐝 Lana Lee Email & Phone Number

United States

Redwood City, California, Us

Responsible for the management and strategic initiatives of the Zuora Community (community.zuora.com). Perform Community audits and Manage Community campaigns to build growth and sustainability by gathering feedback of target audience and stakeholders.Take stock of Zuora's resources, obstacles and goals for stakeholders to have an optimum community experience while maintaining Zuora's business objectives.Identify sweet spots where organizational and stakeholder interests overlap.Develop clear KPIs to maximize growth, engagement, reach, and potential conversion.Creation of new communities and expansion of existing communities.Monitoring and moderation of conversations in communities (primarily the Zuora Support Community, with secondary responsibility for other social media communities).Marketing and promotion of new products and services to the communities, identifying trends / topical market research and working with product and marketing teams to create content to address those trends. Prepare metrics and reporting for Support Management and Executive Staff, provide program support for webcasts, industry events, etc. Produce solution articles, blog posts and other community-focused content.

Redwood City, California, Us

Creating new communities and expanding existing communities, monitoring and moderating community conversations.Working with internal teams (product, marketing, support, documentation, engineering) to promote new products and services to the community, identifying trends and working with product and marketing teams to create content to address those trends Preparing metrics and reporting for Management and Executive Staff, providing program support for webcasts, industry events, etc. Producing solution articles, blog posts and other community-focused content.Managing Global Support Social Media accounts (Twitter and LinkedIn Page)

Designed and currently manage the website for Tuba player, Joanna Hersey (joannahersey.com).

Specializing in web design for classical musicians. Clients include > Composers (Emmy- and Oscsar-nominated)> Performers (Grammy-nominated and previous members of the San Francisco Symphony)> E-commerce websites (oboe and bassoon reed makers, sheet music distributors)> Academics> Pianists> Vocalists> Musical non-profits> Orchestrashttp://woodwindwebdesign.com

http://jennylinfoundation.orgDuties include the following (as needed by the foundation):* Setup and maintain ongoing website revisions* Provide training or technical assistance in web site implementation or use.* Review or update web page content or links in a timely manner, using appropriate tools.

Social Media Manager for the Contra Costa Chamber Orchestra's Facebook and Twitter accounts. Facebook:https://www.facebook.com/pages/The-Contra-Costa-Chamber-Orchestra/125454159575?fref=ts

Maintain website on Memberclicks platform (myiwbc.org)

Updating and maintaining the "International Women's Brass Conference" website (myiwbc.org)

Hurst, Texas, Us

Maintain and update the Mensa Generarion X Special Interest Group (SIG) website.

Hurst, Texas, Us

As webmaster, I've written SFRM 101 articles, work with our Calendar editor, and continue improving group communications to bring joy to our members. Additionally, the National Office praised our website as an "example of great website execution".

Designing websites for clients that they can be proud of without breaking the bank.http://intunewebsites.com

Updating and maintaining the website for the restaurant and market, Island Gourmet Food and Market (http://islandgourmetfood.com)

(2009) English Horn soloist for Aaron Copland's "Quiet City"

Help facilitate symphony business operations as a voting member and manage all technological related issues for the non-profit orchestra.

Chesterfield, Mo, Us

Offboard users from one of Kaiser Permanente’s enterprise software applications (enterprise social and content collaboration tool with a user base of about 45,000 users) that is being retired (Jive) to collaboration tools - SharePoint, Box, Wiki and WordPress. Scope of work involved monitoring an online help community for these users and assisting the community manager with training, moderating, and surveying.Collaborating with innovators, physicians, nurses, operations personnel and other stakeholders, assume the operational duties associated with transitioning a vibrant online community from an older version of software to a better version. Daily Responsibilities:• Help community members know, feel, do what they need to do to transition from the existing tool to the new tool • Daily and weekly analytics tracking • Collaborate with the cross-functional delivery team to define, commit to, and finish tasks assigned to them and to others • As an individual contributor, under the direction of the community manager, monitor Q&A forum, connect users behind the scenes as required• Provide ongoing feedback to the project team regarding user requests, communications that are needed, reflecting the voice of the community

Experience includes managing social media sites, replying to messages from media outlets and customers, posting information and marketing via Facebook pages, maintaining up-to-date and active posts and using other social media sites (e.g. Twitter) to increase page activity.I was promoted to social media manager from a social media specialist within 1.5 months. I also created templates and instruction manuals that are currently used as the companies standard operating procedures when training new specialists.Types of Clients Managed:- Multi-million dollar, International Technology company- Stringed Instrument Store- Private school – Kindergarten, Elementary, Middle School and High School- Web Design Company- Trucking/Logistics/Warehousing company- Technical Equipment Sales

Promote client brand and enhance SEO mission by way of social media marketing

Irving, Texas, Us

Concrete design (Slurry tank, pumphouse and piperack foundation)Steel design (piperack) - Mining

North Sydney, Nsw, Au

Prepared calculation packages for clients, created templates for other engineers, prepared technical documents that were reviewed by colleagues and clients (Petrochemical, Oil Sands, and Industrial)

Chantilly, Virginia, Us

Responsible for computer modeling, design and analysis and prepared a calculation package for review by the Department of Energy (Demilitarization)

Responsible for computer analysis, design of equipment and support structures as well as coordination with other disciplines and checked drawings and calculations of others (Mining)

Chantilly, Virginia, Us

Responsible for computer modeling, design and analysis for a hospital in Saudi Arabia.

Bachelor Of Science (B.S.), Civil Engineering

Master Of Science (M.S.), Civil Engineering

Certificate, Internet Programming & Development

B.M., Oboe Performance