Lana Macklin Email & Phone Number

Pittsburgh, PA, US

Pittsburgh, Pennsylvania, United States

Pittsburgh, Pennsylvania, United States

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Developed community reputation through commitment to customer satisfaction and strong client relationships.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Applied highly effective selling skills while properly engaging and presenting solutions to customers.
• Handled over 70 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.

Greater Pittsburgh Area

• Complied with standards for merchandising, stocking and storing product.
• Elevated customer loyalty by using strong communication abilities to resolve customer problems.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Recommended products based on solid understanding of individual customer needs and preferences.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

United States

• Informed customers of current store promotions to encourage additional sales purchases.
• Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
• Promoted additional products and services to increase sales numbers and revenue with diverse selection.
• Monitored current trends to understand fashions and better serve customer needs.
• Helped customers feel relaxed and comfortable through conversation and personal relatability.
• Tracked down hard-to-find merchandise at diverse locations.

Greater Pittsburgh Area

• Provided positive first impressions to welcome existing, new and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Achieved perfect attendance and on-time record.