⭐ Creating E-learning Channel: - Developed and managed the VN BizTips Academy channel: Curated engaging content to educate and empower GoFood merchant partners.- Built and grew the Gojek Academy Vietnam YouTube Channel: Produced high-quality training materials to enhance merchant knowledge and skills.- Organized comprehensive training sessions: Conducted online and livestream training sessions on various topics to help merchants optimize their GoFood operations and increase sales. Developed detailed training plans for monthly, quarterly, and annual schedules. - Hosted successful workshops: Organized over 10 workshops focusing on "Developing with GoFood for Increased Profits," providing merchants with actionable insights and strategies to maximize merchant-funded promotions.💡 Highlight Events:- Led the "Small Shops Weather Big Storms" campaign: As part of Gojek Vietnam's Season 3 "So no one is left behind" initiative, I successfully empowered small and micro merchants to digitize their businesses and increase their income through Gojek's GoFood platform.- Key contributions to the Livestream KOL project "Trưa nay ăn gì?": • Developed the initial criteria for selecting influencers.• Finalized the panel of influencers, including those focused on driving traffic and conversions.• Planned and executed livestream sessions, including content creation, scheduling, and outlining.• Served as the host for livestream events.

- Training Development and Delivery: Proactively design and implement tailored training programs to enhance business performance.- CRM Mastery: Expertly utilize Getfly CRM software for efficient workflow management and customer relationship building.- Process Optimization: Develop and streamline digital transformation processes to improve operational efficiency.- Collaborative Problem-Solving: Actively contribute to cross-functional teams to address customer issues and drive process improvements.- Continuous Learning: Committed to ongoing professional development in training, presentation, communication, and interpersonal skills.- Business Partnerships: Foster strong relationships with partner businesses to expand market reach and enhance customer value.

- Curriculum Development: Designed and implemented comprehensive training programs to equip riders with essential skills and knowledge.- Training Delivery: Conducted both online and in-person training sessions to ensure effective knowledge transfer.- Quality Assurance: Maintained high standards for rider performance, ensuring compliance with AhaMove regulations.- Performance Monitoring and Development: Continuously assessed rider performance, provided targeted training and development opportunities, and supported skill enhancement for new business initiatives.- Cross-Functional Collaboration: Worked closely with the Operations team to identify training needs, develop new programs, and optimize rider performance.- Effective Communication: Leveraged strong public speaking skills and attention to detail to deliver engaging and informative training sessions.

- Content Creation: Developed and executed engaging product advertising campaigns on Facebook.- Customer Support: Provided exceptional customer service through phone and email, offering product information, consulting, and addressing customer inquiries.- Market Expertise: Leveraged in-depth market knowledge and sales skills to effectively promote products and generate value for customers.

- Provided comprehensive support: Assisted restaurant and shop partners in effectively utilizing the platform's services.- Resolved customer inquiries and complaints: Efficiently addressed customer concerns regarding orders, products, or services, ensuring customer satisfaction.- Streamlined operations: Contributed to process improvements and optimization to enhance overall efficiency and effectiveness.