Lana Thorhale Email & Phone Number

Edmonton, AB, CA

Edmonton, Alberta, Canada

Edmonton, Alberta, Canada

Calgary, Alberta, Canada

Calgary, Alberta, Canada

Edmonton, Alberta, Canada

Edmonton

• Coordination of the technician teams servicing Edmonton and Calgary
• Project management
• Handled customer escalations

Prince Albert

• Held the highest fitness sales in the department.
• Reformatted the client database and trained provincial employees on new usage.
• Fielded all incoming phones calls
• Maintained client database and trained employees on application
• Stocked and managed fitness equipment department
• Carried out floor sales and coaching for clients

Kelowna, British Columbia, Canada

• Had the highest rates of client contact (second highest had 70% of my numbers).
• Many clients frequently requested that I be the one to assist them and were transferred accordingly.
• Following the chaos of the two companies merging, I took on an unofficial coordinating and supervisory role, allowing me to coordinate misaligned departments to meet the otherwise unmet needs of many clients.
• Selected by merits for one of the few mentorship roles.
• Attempted recruitment by various other internal departments (Sales and Technical Account Managers)
• Fielded all incoming phones calls to the Support Queue (RackForce) and TeraGo Networks

Kearl Lake

• Selected to co-manage one of the four major flight centres (West Flight Centre).
• Worked with and co-managed the smallest security and customer service team while processing the highest number of clients of any flight centre (East Flight Centre processed 74% of our numbers).
• Selected among all CSA candidates for Accommodation Logistics Coordinator responsibilities.
• Help design and build a system to manage accommodation logistics for 100+ employees at 10+ camps that allowed the four ALCs to coordinate data among cross-shifts.
• Employee of the Month
• Most often selected for overtime opportunities on cross-shifts.

Wuhan, Hubei, China

• Selected for one of 20 intern positions among thousands of international candidates.
• Assignments and work hours were given to interns based on reviews given by students – better reviews resulted in more assignments. I was given an average of 90 hours of work a week, while a majority of other interns.
• At the end of the internship, the single full-time position was offered to me, which I consequently turned down in favour of returning to Canada to complete my degree.
• Facilitated functional classes for Chinese students using self-made curriculums, worked in conjunction with Chinese co-teachers, and organized cultural exchanges for Chinese individuals to interact with European and.

Doctor Of Law - Jd

Bachelor Of Arts (Ba), Sociology, 4.0

Activities and Societies: AIESEC