Lana Wear Email & Phone Number

A real estate business focused on all things "home", including property flipping and staging.

As a consultant or fractional leader, I help companies develop customer-centric strategies to grow their business. My specialties are solving complex challenges and leading teams through change, whether rapid growth, M&A, or other business transformation.

Elevating the mentorship game for CS tech leaders and professionals.

New York, Ny, Us

The old girls club is a virtual gathering space for talented women and non-binary people working in male-dominated industries. Members are committed to giving and receiving non-performative & tactical support in the form of intros, insights, examples, guidance and resources.

San Francisco, California, Us

Led commercial functions across product line for publicly traded technology leader, driving strategy and operations for teams before and throughout M&A process. Led commercial team prior to divestiture announcement, outperforming prior quarter’s revenue retention by 30%. Managed commercial efforts through M&A process, which included ambitious performance targets that the team exceeded.

San Francisco, California, Us

Led Enterprise & SMB Client Success for Returnly product line, leading a team of CSMs overseeing 800+ client accounts. Drove team results and happiness; team achieved 190% of net new revenue goal by Q2 while unanimously rating their sense of happiness, belonging, and desire to be at Affirm a 5/5 on DEI survey. Developed Playbooks for CS team, such as a Call Plan, Pricing Overview, and Renewal Process documents to support team preparation, internal alignment, and standardization.

Amsterdam, North Holland, Nl

Responsible for driving long-range renewal planning and the successful execution and closure of complex renewals, ensuring business alignment around active renewal efforts and contributing to sustained territory revenue growth. Project managed renewals, working with cross-functional global teams. Worked with customers from needs analysis through implementation, developing trusted, long-term customer relationships. Repeated recipient of Special Recognition award for business impact.

Amsterdam, North Holland, Nl

Promoted to Senior Consultant, responsible for core Customer Consultant tasks as well as Senior Sales Team responsibilities (e.g., member of regional VP’s management team, managed projects across national and global geographies, mentored Customer Consultants, and contributed to hiring decisions). Repeated recipient of "Excellence in Customer Focus" award and winner of Executive Club for top global Customer Success performance.

Amsterdam, North Holland, Nl

Oversaw a book of business for a FTSE 100 provider of scientific, technical, and medical information, focusing on customer success. Led pre- and post-sales engagement including onboarding, training, education, adoption and retention of core clients, serving as a trusted adviser.

New York, New York, Us

Planned and executed research projects in the global fixed income and foreign exchange marketplace for global investment banks, directly engaging senior clients. Collaborated with management of largest dealers in North America and Europe to improve banks’ performance and help them gain market share.

New York, New York, Us

New York, Ny, Us

Represented buyers and sellers within New York City’s top residential real estate firm. Generated and cultivated leads through client referrals and direct marketing campaigns. Trained extensively by Manhattan’s most successful residential real estate agents on sales, marketing, negotiation, and relationship building.

Bachelor Of Arts (B.A.), International Relations & French

Master Of Business Administration (Mba)