Lanaya Smith Email & Phone Number

Vancouver, Wa, Us

Provides daily administrative support to assist with and ensure effective workflows related to compliance, documentation, reporting, and billing of mental health and alcohol and drug treatment as well as rental assistance resources at Outside In. Spearhead chart audits, documentation compliance and, ensuring billable hours criteria it met.

Remote

• Tasked with meeting daily quotas and working across multiple queues and databases • Handled sensitive information and adhered to confidentiality protocols • Working across platforms such as Excel, Word, I9 Advantage, Salesforce and Quest• Troubleshooted issues surrounding both the hiring and termination process• Data entry, updating records in salesforce, fixing errors, uploading data, granting permissions and, aiding candidate applications move through the hiring process• Scheduled and evaluated drug screenings• Adjudicated background checks

Beaverton, Oregon, United States

• Aided in scheduling appointments for rehabilitation offices across Oregon• Maintained an understanding of medical terminology, insurance information, and therapist specialties • Responsible for maintaining scheduling spreadsheets and was the point of contact for Audiology scheduling for both the South and West side of Oregon• Able to meet daily quotas, deescalate stressful situations, work across multiple queues and, establish professional and empathetic relationships with people from all walks of life• Responsible for training several incoming coworkers• Handled personal and sensitive information while maintaining confidentiality and adhering to HIPPA

Independence, Oregon, United States

• I was contracted to the Company Truework and tasked with completing outbound calls in order to secure employment and income verifications• Daily Tasks included meeting a quota from outbound calls, note taking, updating spreadsheets, handling sensitive information and, communication across multiple team channels. • Trained several incoming coworkers and was tasked with creating training documents and PowerPoints

Vancouver, Washington, United States

Vancouver, Washington, United States

Master Of Science - Ms, Crime Analysis

Master Of Science - Ms, Criminal Behavior

Activities and Societies: Alpha Phi Sigma

Bachelor'S Degree, Criminal Justice

Activities and Societies: Alpha Chi Omega and Western Oregon Dance Team