Lance A. Email & Phone Number

Chicago, Illinois, United States

Expert consultant on sales processes implemented at dealerships that boosted performance and improved the customer experienceImplemented a finance process within dealer group that improved sales margins on product add-ons by more than 25%Established baseline metrics for sales and finance departments to manage their performance on a weekly basis in order to exceed company's monthly margin and penetration goalsDeveloped a quality control process for delivery of retail sales that… Show more Expert consultant on sales processes implemented at dealerships that boosted performance and improved the customer experienceImplemented a finance process within dealer group that improved sales margins on product add-ons by more than 25%Established baseline metrics for sales and finance departments to manage their performance on a weekly basis in order to exceed company's monthly margin and penetration goalsDeveloped a quality control process for delivery of retail sales that increased corporate internal safeguarding, resulting in 100% compliance ratingsLeveraged analytical and problem-solving skills to construct processes that reduced installment contract processing times by 30% allowing dealership to maximize operating cash flowAssessed the indirect lender pipeline monthly to capture lowest market rates for our consumers while maximizing penetration levels and dealership profit marginsTrained and evaluated team members to offer feedback conducive to improved performance; devised a training program to help managers consistently perform above expectations Show less

Fenton, Michigan, United States

Effectively sold financing and insurance options to prospective customers within a franchised automotive dealer groupDeveloped crucial indirect lending relationships with national banks and major credit unions designed to provide customers with full spectrum lending optionsTrained fraud prevention awareness; developed red flag/ID theft reporting processes; advised on best ECOA practicesMaintained updated knowledge of vendor offerings and service costs to manage product P&L… Show more Effectively sold financing and insurance options to prospective customers within a franchised automotive dealer groupDeveloped crucial indirect lending relationships with national banks and major credit unions designed to provide customers with full spectrum lending optionsTrained fraud prevention awareness; developed red flag/ID theft reporting processes; advised on best ECOA practicesMaintained updated knowledge of vendor offerings and service costs to manage product P&L marginsMentored emerging leaders by providing constructive feedback and helping them set reasonable yet encouraging goals to help improve overall business area performance Show less

Submitted all consumer loans for dealership; used expert lender guideline awareness to cultivate business; proven track record with capturing sub-prime loan approvals and protecting front-end margins.Coordinated efficient delivery schedule with precise document preparation; managed all contracts in transit.Accountability figure who monitored employees to follow process driven sales presentation; performed TO's.Trained and supervised a driven sales team, focusing on methods to… Show more Submitted all consumer loans for dealership; used expert lender guideline awareness to cultivate business; proven track record with capturing sub-prime loan approvals and protecting front-end margins.Coordinated efficient delivery schedule with precise document preparation; managed all contracts in transit.Accountability figure who monitored employees to follow process driven sales presentation; performed TO's.Trained and supervised a driven sales team, focusing on methods to bolster revenue and penetration levels.Consistently sold financing and insurance options to prospective customers above company standards.Personally recognized during each performance review for going above and beyond, recognizing "hot spots" to improve operations in other areas, each of which became statistically better after the fact.Fostered positive, profit-generating lender relationships to overcome approval and loan stipulation hurdles.Maintained high CSI while tenaciously negotiating contract terms and product options with customers. Show less

East Lansing, Mi

Responsible for leasing, marketing and resident relations for a portfolio of four student housing communitiesLed a team of agents; specialized in hands on field training; trained subordinates on cold calling, appointment scheduling, sales presentations, objection handling and tactics to close dealsMeticulous review and training on applications, leasing policies, guidelines and pre-qualificationsBroke office quarterly production record; Leased 75 % of the regional portfolio… Show more Responsible for leasing, marketing and resident relations for a portfolio of four student housing communitiesLed a team of agents; specialized in hands on field training; trained subordinates on cold calling, appointment scheduling, sales presentations, objection handling and tactics to close dealsMeticulous review and training on applications, leasing policies, guidelines and pre-qualificationsBroke office quarterly production record; Leased 75 % of the regional portfolio single-handedly in first quarter as agent, earned promotion to supervising agent role after one quarter as a producerIncreased sales through value-building strategies and top-notch customer service, especially during traditionally slow periods Show less