Director of IT for Adams County, MS. Providing the county with IT Services.

Development of client IT solutions for the government, school board, and major commercial accounts nationwide. Collaborate with sales team to provide technical requirements and parameters in the design and architecture of solutions; conduct in-depth client needs assessment, product presentations, project management and end-user training. Infrastructure solutions include: Blade Center Solutions, Storage Solutions (SANs), VMware, High Availability / Disaster Recovery Solutions, Microsoft Servers, and email/back-up/firewall systems.

Recruited, trained, and evaluated staff of 8-10 Help Desk and Field Technicians, supporting 60+ clients (county and city governments), ranging from 25 to 300+ end-users. Provided 3nd Tier support and ensured trouble tickets were resolved accurately and timely. Concurrently worked on 4-5 projects, including IBM iSeries (AS/400 mini mainframe) system upgrades, email, infrastructure upgrades, active directories, and imaging systems; ranging from $50K to $300K in scope; 3 days to 3 months in duration. Accountable for tracking manhours for budgeting and timelines/deadlines, approval of expense reports, and verification of accurate billing reports for Field Techs. Conducted on-site visits throughout the US to perform system upgrades on commercial accounts in 43 states.

Collaborated on management of computer hardware, software, and technical support for customers on a project basis. Functioned as outsourced IT department for clients. Provided field and on-site support and issue resolution to 10+ local clients with up to 250 end-users. Performed upgrade and new system installations, as well as end-user training, system documentation, network administration, and management services.