Lance Botha Email & Phone Number

Cape Town, Wc, Za

South Africa

South Africa

South Africa

Booking excursions via the Musement platform/ Booking.com.Contracting suppliers to feature on the platform, create the product contentand manage products on the online portal. Musement/booking.com.Creating the costing and invoices for these activities. Research onpotential new leads. Negotiate and contract multiple product with suppliersacross Southern Africa. Calculating commission and margins on supplierproducts.Received training through product updates from various suppliers. Assist. Knowledge on the UK & Western Europe, visarequirements, currency, time zones, banking holidays,airport tax and safetyand security measures. Basic knowledge on geographical interest,attractions, main cities and harbours. Sit-ins on guide briefings for privateand scheduled departures. Knowledge/manage freesell agreements, blockout dates and cancellations policies for different suppliers. Represent thecompany at trade association’s meetings/webinars. Attend site inspectionson a frequent basis. To enhance knowledge and learn of possibly newproducts and services offered. Work on company systems, Mfiles, Filedirector, TA, Comres, TUIres, Musement and IRIS.plus. Daily managingsuppliers across many fields, many races and with many differentpersonalities

Selling activities to local as well as overseas guest(5*), dealing with guest’scomplaints and comments in an efficient and timely manner. Managing ofgroups from their time of arrival and until their time of departure. Tocoordinate and purchase welcome gifts for our arriving guests. Sendproposal to foreign clients. Managing Clients files.To book and supervise all Tour Guides and drivers. Monitor thetransfer Schedule. Book restaurants and external activities for clients.Preparing daily Operations Log featuring all services up to date. Tosupervise and interact with other providers, be part of an internationalinbound operator. Managing the entire booking process from sending outproposals, to making the reservation to looking after the clients. Processand do the quotes. Send, receive and process e-mails with third parties onbehalf of the company. Creating welcome boards for guests on touCheck availability at hotels, flights, excursions.Book Hotels, flight and excursion when requested.Calculating local & garden route fairs. Car-hire bookings / vouchers.Sit-in on chauffeur applications. Assist HR with recruitments for potentialchauffeurs. Assist in managing chauffeurs, ensure they are on time fortours/transfers. Vehicles inspections conductor. 24hr emergency phoneduty. Preparing ops database. Book vehicles in due for service – based onvehicle mileage.

Cape Town Area, South Africa

South Africa

Timeously apply for Namibian Work visas for all guides, drivers and crew 1month ahead of date of entry into Namibia.Monitor validity and reapply accordingly / update Visa Expiry listUpdate Operations ChecklistTransfers/Daytrips for Cape Town/Windhoek –Arrange or outsource transfers and daytrips.Monitor the transfer schedule and GETZ booking sheet.Prepare and advise drivers accordingly.Update Operations checklist accordingly.Preparing vehicle file [intern support]Prepare vehicle file and combine with tour file 2 days to 24 hours before anytour or transit for a tour departing from Cape Town. (Aim for 2 days in caseof emergencies)Update Ops Checklist accordingly.Fleet cards updatesEquipment request checklistSubmitting invoicesAnalysing flights, for the best possible price and in accordance with thecompany budget.Sit-in on guide briefings.Responsible for the 24hr emergency phone, assisting with vehicle breakdowns.First point of reference for guides.Knowledge on Africa and different travel routes