Lance Bourassa Email & Phone Number

Southern California

Diamond Bar & San Diego, California

Responsible for leading a large specialty market team by developing and implementing business plans and strategies that support growth in the southern California territory. Evaluate industry and business trends for potential impact; identify key business opportunities and potential threats while developing and maintaining relationships with key customers and suppliers to best position our company in the marketplace; provide guidance and support in the retention of profitable business. Oversee talent management, performance management, and succession planning programs whiling maintaining a consistent focus on delivering high quality customer service. Assist in the development and implementation of appropriate tools and training programs in the territory to support business growth.

San Diego, California

Responsible for attaining and exceeding the desired budgets for a specialized market and territory. Develop and implement business plans that support the specialty market by providing a solutions based platform tailored to the specific needs of our clientele.

Albuquerque, New Mexico

Develop and implement business plans that allow the company to achieve its financial and service goals; responsible for P&L across all lines of business, managed all resources to exceed desired results.

Albuquerque, New Mexico

Responsible for attaining and exceeding the sales and gross margin budgets for the New Mexico/El Paso territory and implementing the District's market plan to assist the District in achieving its sales objectives. Develop business plans that support the Comm/Data specialty market within territory; manage sales employees to develop tactical plans that implement the District plan; develop business plans with strategic suppliers.Implement the sales management process, utilizing sales rep business plans while establishing annual sales and gross margin figures for sales reps and support team.Evaluate industry and business trends for potential impact on the assigned territory; identify key business opportunities and potential threats within the assigned geographical area.Develop and maintain relationships with key customers and suppliers so that the assigned sales territory is properly positioned for profitable growth within the marketplace; provide guidance and support in the retention of profitable business.Ensure the assigned sales territory has implemented effective recruiting, staffing, employee development, performance management, and succession planning programs in assigned area; ensure a consistent focus on delivering high quality customer service.Assist in the development and implementation of appropriate tools and training programs within the assigned sales territory to support the applicable specialty business growth.

Albuquerque, New Mexico

Responsible for growing and maintaining local business by above and beyond to take care of our customers. Perform inventory maintenance required to sustain local business partners and walk in customers. Negotiate project opportunities with vendors and customers to achieve the best solutions for the customer. Verify and enter accurate bills of materials to vendors while scheduling proper ship schedules necessary to complete projects on time. Create strategic partnerships between customers and suppliers to gain market share in specific vertical markets.

Albuquerque, New Mexico Area

Called on established customer base with an experienced Outside Sales Rep to learn market conditions, negotiation techniques, strategic suppliers and key opportunities. Built relationships with vendors and contractors necessary to grow business in the Albuquerque market.

El Paso, Texas Area

Maintained a counter showroom to service both existing and new customers. Responsible for over the counter transactions as well as preparing and staging will call orders. Held monthly strategic supplier spiffs, managed inventory, and created an attractive counter showroom with product displays. Suggested selections that met and complimented the customer’s needs. Handled daily monetary transactions.

Albuquerque, New Mexico Area

Assisted the customer service department by performing administrative tasks, including: job lot billing to customers, maintaining orders and quotations, and providing POD for warehouse shipments. Processed customer credits and deductions, tax certificates, and resolved customer issues. Performed service functions for the branch, including branch filing and mailing, maintained tax certificate files, and backed up the receptionist as necessary. Processed branch transactions, i.e., returned goods, posting receiving reports, warehouse billing, and cost adjustments. Participated in Quality Improvement teams in an effort to limit rework, streamlined administrative functions while enhancing the service effort within the branch.

Albuquerque, New Mexico Area

Sold merchandise over the counter, suggested complimentary items, performed inventory locator maintenance. Prepared will call orders, took over the counter orders, selected and loaded material into customers vehicles in an efficient and timely manner. Obtained and secured payment for materials ordered. Assisted in implementation of counter spiffs including counter days. Ordered material to supplement insufficient stock in an effort to immediately address inventory discrepancies.

Albuquerque, New Mexico Area

Selected inventory and packed customer orders. Loaded or unloaded delivery vehicles and assembled stock onto pallets, warehouse trucks, racks, or shelves. Weighed, counted, and recorded units of stock for customer order verification. Drove vehicle as back up to the routes designated driver, performed wire cutting, inventory cycle counting and supported counter sales when necessary.

Albuquerque, New Mexico Area

Safely drove a vehicle to transport materials within specified area. Recorded each delivery on a manifest before leaving the warehouse and verified the load against shipping papers. Obtained signed receipts for delivered material. Decided best route for effective delivery of product to satisfy customers' expectations of a timely delivery. Maintained truck log according to state and federal regulations. Inspected truck equipment and supplies as required and immediately reported any deficiencies to ensure safe operation.

Bachelor Of Arts (B.A.)

Modern Languages