Lance Brown

Lance Brown Email and Phone Number

Global Executive Vice President Infrastructure - Cloud, Network, Telecom, and Architecture at Teleperformance @ TP
Winter Garden, Florida, United States
Lance Brown's Location
Winter Garden, Florida, United States, United States
Lance Brown's Contact Details
About Lance Brown

Visionary and results-oriented Global Executive VP with over 25 years of experience leading transformative initiatives in infrastructure, network, telephony, cloud, and architecture domains. Proven track record of driving innovation, optimizing technology landscapes, and delivering scalable solutions in multinational environments.Specialties: Contact Center Technology, Business Process Improvement, Call Routing, IVR, WFM, QAM, CTI, Telecommunications wireless and wireline, Network, Cloud, Infrastructure, Security

Lance Brown's Current Company Details
TP

Tp

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Global Executive Vice President Infrastructure - Cloud, Network, Telecom, and Architecture at Teleperformance
Winter Garden, Florida, United States
Website:
teleperformance.com
Employees:
216398
Lance Brown Work Experience Details
  • Tp
    Tp
    Winter Garden, Florida, United States
    View
  • Teleperformance
    Global Executive Vice President - Infrastructure - Network, Telecom, Cloud And Architecture
    Teleperformance Nov 2020 - Present
    Paris, Île-De-France, Fr
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  • Teleperformance
    Svp - It Infrastructure
    Teleperformance Oct 2014 - Nov 2020
    Paris, Île-De-France, Fr
    View
  • Laurus International Enterprise
    Vp Of Contact Center Technology - Partner
    Laurus International Enterprise Dec 2010 - Oct 2014
    Responsible for contact center technology, project management and deployment.• Implemented thin client, virtualization and bio metrics for Laurus Contact Center agents.• Implemented Voice Infrastructure for Laurus Contact Center (included Avaya technology and our proprietary solution Laurus Voice Solution)
  • Laurus International Incorporation
    Chief Technology Officer - Partner
    Laurus International Incorporation Jul 2008 - Dec 2010
    Chief Technology Officer of Laurus International, a strategic leader in global call center outsourcing. With over 20-years experience in customer management and supporting technologies, I am responsible for the design, development, and implementation of Laurus’ innovative, turn key contact center infrastructure that allows businesses of any size to easily outsource their contact center operations producing significant improvements in customer satisfaction while drastically reducing operational cost.
  • Sprint Nextel
    Director Contact Center Re-Engineering And Process
    Sprint Nextel Jul 2007 - Jul 2008
    Overland Park, Kansas, Us
    Executive responsible for end-to-end business process management and the development of a new Customer Care Operating model.
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  • Sprint Nextel
    Director Customer Service Technology Operations And Contact Center Infrastructure
    Sprint Nextel Jun 2003 - Jul 2007
    Overland Park, Kansas, Us
    Executive responsible for end-to-end business process management, as well as, customer service technology and infrastructure supporting over 50k Sprint and vendor associates operating in 60 domestic and international call centers. Operational lead in $30B merger with Nextel.
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  • Sprint Nextel
    Operations, Planning And Engineering
    Sprint Nextel Jun 1990 - Jun 2003
    Overland Park, Kansas, Us
    Held various Engineering and Management positions in the Local, Long Distance and Wireless business for Sprint.
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  • Us Army
    Telecommunications
    Us Army Jul 1984 - Jun 1987
    Arlington, Virginia, Us
    Provided telecommunication for the US Army.
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Lance Brown Skills

Call Centers Telecommunications Business Process Improvement Vendor Management Process Improvement Wireless Call Center Workforce Management Contact Centers Outsourcing Ivr Customer Satisfaction Program Management Cti Leadership It Operations Avaya Telephony Crm Strategy Routing Unified Communications Data Center Acd Qam

Lance Brown Education Details

  • Devry Institute Of Technology
    Devry Institute Of Technology
    Telecommunications Management

Frequently Asked Questions about Lance Brown

What company does Lance Brown work for?

Lance Brown works for Tp

What is Lance Brown's role at the current company?

Lance Brown's current role is Global Executive Vice President Infrastructure - Cloud, Network, Telecom, and Architecture at Teleperformance.

What is Lance Brown's email address?

Lance Brown's email address is le****@****ail.com

What is Lance Brown's direct phone number?

Lance Brown's direct phone number is +180125*****

What schools did Lance Brown attend?

Lance Brown attended Devry Institute Of Technology.

What skills is Lance Brown known for?

Lance Brown has skills like Call Centers, Telecommunications, Business Process Improvement, Vendor Management, Process Improvement, Wireless, Call Center, Workforce Management, Contact Centers, Outsourcing, Ivr, Customer Satisfaction.

Who are Lance Brown's colleagues?

Lance Brown's colleagues are Shivani Singh, Adulit Libsekal, Salwa Sfaxi, Grace Sulit, Carlos Jesús Salguero Rosales, Praveen Rajbhar, Vijay Pol.

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