Lance Brown Email & Phone Number

Officer, VIC, AU

Bayswater North

Dandenong South

• Equip our customers with information and advice on services, repair, potential cost savings, and available products by providing exceptional service.
• Follow ups and quoting, Answer questions about service outcomes, scheduling and booking appointments, vehicle drop-off and pickups.
• Up selling and cross products and services
• Keeping customers on the road by utilizing our Field Service Techs for breakdowns and callouts.
• General administration for the service department as… Show more
• General administration for the service department as instructed.

Dandenong, Victoria, Australia

• Lead and managed a team of 15 Service Technicians, providing ongoing training, coaching, and performance evaluations.
• Oversaw day-to-day operations of the client service department, ensuring efficient workflow, timely issue resolution, and a high standard of service delivery.
• Developed and implemented strategies to improve overall client satisfaction, resulting in a 40% increase in positive feedback.
• Addressed and resolved escalated client issues, demonstrating strong… Show more
• Addressed and resolved escalated client issues, demonstrating strong problem-solving skills and the ability to diffuse challenging situations.
• Established key performance indicators (KPIs) for the team, regularly analyzed performance metrics, and implemented strategies to achieve and exceed targets.

Cheltenham, Victoria, Australia

• Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
• Reviewed customer files on regular basis to make sure receivables were in sound condition.
• Performed credit reviews on corporations to assess financial conditions.
• Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.
• Managed quality assurance program, including on-site evaluations, internal… Show more
• Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.

Moorabbin

• Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
• Boosted customer satisfaction scores by addressing and correcting problems quickly.
• Delivered consistent and relevant feedback to sales personnel to improve telephone and selling skills.
• Evaluated staff performance against expectations and established goals.
• Partnered with sales team members and leveraged strong negotiation skills to close tough… Show more
• Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients.

Rowville

• . Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
• Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
• Received, recorded and addressed incoming and outgoing communication via telephone and email.
• Managed financial documentations such as expense reports and invoices.
• Kept stakeholders up to date on details pertaining to client… Show more. Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
• Kept stakeholders up to date on details pertaining to client projects.

My Waverley/ Scoresby

• Coordinate daily operations including Equipment, Deliveries, transfers, pickups, repairs, changeovers and breakdowns.
• Respond to customer needs whether via Telephone/ Face to Face.
• Receive, process and ensure customer orders are prioritised and delivered on time.
• Superior Customer Service.
• Liaising and establishing strong relationships with different departments e.g. Sales, Accounts, Customer Service and Management.
• Ensured that clients received outstanding service to… Show more

Hallam

• Managing stock replenishment within the retail and wholesale business of Eco kinetics Vic
• Ensuring that policies and procedures governing stock control and movement were adhered to and up to date.
• Accurately managing Eco Kinetics stock system reflecting in actual stock holdings.
• Using MYOB to Its full capabilities for processing of purchase orders, and sales invoices.
• Responding to queries from Retail Staff in relation to stock accordingly.
• Running regular audit trails… Show more Managing stock replenishment within the retail and wholesale business of Eco kinetics Vic

Carrum Downs

• Monitor the quality, cost and efficiency of stock on a regular basis.
• Co-ordinate accurate stock takes when required.
• Inventory Management, including stock movements, projections and ordering.
• Analyse relevant data to monitor performance and use this information to plan any necessary improvements.
• Implement and maintain a warehouse stock management plan.
• Liase and negotiate with suppliers and customers.

Advanced Diploma Community Sector Management, Business, Management, Marketing, And Related Support Services

Advanced Diploma Logistics Supply Chain Principles, Logistics, Materials, And Supply Chain Management