Lance Brown Email & Phone Number

Officer, Vic, Au

Bayswater North

Dandenong South

• Equip our customers with information and advice on services, repair, potential cost savings, and available products by providing exceptional service.• Follow ups and quoting, Answer questions about service outcomes, scheduling and booking appointments, vehicle drop-off and pickups.• Up selling and cross products and services• Keeping customers on the road by utilizing our Field Service Techs for breakdowns and callouts.• General administration for the service department as… Show more • Equip our customers with information and advice on services, repair, potential cost savings, and available products by providing exceptional service.• Follow ups and quoting, Answer questions about service outcomes, scheduling and booking appointments, vehicle drop-off and pickups.• Up selling and cross products and services• Keeping customers on the road by utilizing our Field Service Techs for breakdowns and callouts.• General administration for the service department as instructed.• Managed the entire lifecycle of a fleet of 100 + vehicles, overseeing acquisition, maintenance, and disposal processes.• Coordinated and scheduled regular maintenance, inspections, and repairs, ensuring vehicles operated at optimal performance levels.• Established and maintained relationships with vendors, negotiating favorable contracts for vehicle maintenance, and repairs.• Developed and managed budgets, tracking expenses related to maintenance, and repairs to optimize cost-efficiency.• Ensured compliance with safety and environmental regulations for all fleet vehicles.• Maintained detailed records of each vehicle, including service history, repairs, and compliance documentation.• Acted as the primary point of contact for customers, providing service advice, explaining repair options, and ensuring customer satisfaction.• Scheduled service appointments, provided accurate cost estimates, and communicated service progress to customers. Show less

Dandenong, Victoria, Australia

• Lead and managed a team of 15 Service Technicians, providing ongoing training, coaching, and performance evaluations.• Oversaw day-to-day operations of the client service department, ensuring efficient workflow, timely issue resolution, and a high standard of service delivery.• Developed and implemented strategies to improve overall client satisfaction, resulting in a 40% increase in positive feedback.• Addressed and resolved escalated client issues, demonstrating strong… Show more • Lead and managed a team of 15 Service Technicians, providing ongoing training, coaching, and performance evaluations.• Oversaw day-to-day operations of the client service department, ensuring efficient workflow, timely issue resolution, and a high standard of service delivery.• Developed and implemented strategies to improve overall client satisfaction, resulting in a 40% increase in positive feedback.• Addressed and resolved escalated client issues, demonstrating strong problem-solving skills and the ability to diffuse challenging situations.• Established key performance indicators (KPIs) for the team, regularly analyzed performance metrics, and implemented strategies to achieve and exceed targets.• Collaborated with cross-functional teams to streamline processes, enhance communication, and improve the overall customer experience.• Conducted regular team meetings to communicate goals, expectations, and updates, fostering a positive and collaborative team culture. Show less

Cheltenham, Victoria, Australia

• Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.• Reviewed customer files on regular basis to make sure receivables were in sound condition.• Performed credit reviews on corporations to assess financial conditions.• Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.• Managed quality assurance program, including on-site evaluations, internal… Show more • Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.• Reviewed customer files on regular basis to make sure receivables were in sound condition.• Performed credit reviews on corporations to assess financial conditions.• Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.• Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.• Maintained excellent attendance record, consistently arriving to work on time.• Complied with internal controls and government regulations.• Organized & Hosted weekly toolbox talks on safety.• Oversaw the day-to-day operations of the hire department, managing a team of three hire controllers and ensuring efficient workflow.• Coordinated the rental and delivery of equipment/vehicles, optimizing scheduling to meet customer demands while maximizing utilization.• Implemented and maintained tracking systems to monitor the availability, condition, and maintenance history of the hire fleet.• Collaborated with sales teams to understand customer requirements and provided quotes based on pricing structures and rental policies.• Conducted regular audits to ensure compliance with safety regulations and company policies.• Analyzed market trends and competitor activities to recommend pricing strategies and improve the competitiveness of the hire department.• Introduced process improvements that resulted in a 37% increase in operational efficiency. Show less

Moorabbin

• Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.• Boosted customer satisfaction scores by addressing and correcting problems quickly.• Delivered consistent and relevant feedback to sales personnel to improve telephone and selling skills.• Evaluated staff performance against expectations and established goals.• Partnered with sales team members and leveraged strong negotiation skills to close tough… Show more • Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.• Boosted customer satisfaction scores by addressing and correcting problems quickly.• Delivered consistent and relevant feedback to sales personnel to improve telephone and selling skills.• Evaluated staff performance against expectations and established goals.• Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients.• Created robust sales plans and set territory quotas.• Exceeded targets by building, directing and motivating high-performing sales team.• Created new sales and marketing strategies to drive growth.• Identified new product opportunities and target customers.• Targeted prospects in other territories through careful research of competitor products, services and trends.• Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.• Applied effective marketing concepts to increase revenue.• Researched customer needs, market trends and competitor activities.• Brought in $500k in regional revenue in 2018 Show less

Rowville

. Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.• Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.• Received, recorded and addressed incoming and outgoing communication via telephone and email.• Managed financial documentations such as expense reports and invoices.• Kept stakeholders up to date on details pertaining to client… Show more . Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.• Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.• Received, recorded and addressed incoming and outgoing communication via telephone and email.• Managed financial documentations such as expense reports and invoices.• Kept stakeholders up to date on details pertaining to client projects.• Ensured that clients received outstanding service to not only maintain but to extend relationships for future business opportunities.• Interacted with clients on regular basis to quickly alleviate issues and provide project updates.• Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.• Investigated, documented and submitted information to Quality Department about special incidents, events and complaints.• Scheduled and attended meetings with clients and prospective clients as requested.• Supervised daily operations and sales functions to maximize Show less

My Waverley/ Scoresby

• Coordinate daily operations including Equipment, Deliveries, transfers, pickups, repairs, changeovers and breakdowns.• Respond to customer needs whether via Telephone/ Face to Face.• Receive, process and ensure customer orders are prioritised and delivered on time.• Superior Customer Service.• Liaising and establishing strong relationships with different departments e.g. Sales, Accounts, Customer Service and Management.• Ensured that clients received outstanding service to… Show more • Coordinate daily operations including Equipment, Deliveries, transfers, pickups, repairs, changeovers and breakdowns.• Respond to customer needs whether via Telephone/ Face to Face.• Receive, process and ensure customer orders are prioritised and delivered on time.• Superior Customer Service.• Liaising and establishing strong relationships with different departments e.g. Sales, Accounts, Customer Service and Management.• Ensured that clients received outstanding service to not only maintain but to extend relationships for future business opportunities.• Prepare and submit quotes.• Source equipment to meet customer’s needs.• Investigated, documented and submitted information to Quality Department about special incidents, events and complaints.• Contribute to the achievement of individual and Team/Branch KPI’s e.g. Sales Revenue, Safety, Customer Loyalty.• Contribute to Fleet Plant Hire Zero Harm Safety Culture.• Resolving Administration Issues Internally and with Clients/Customers. Show less

Hallam

Managing stock replenishment within the retail and wholesale business of Eco kinetics Vic• Ensuring that policies and procedures governing stock control and movement were adhered to and up to date.• Accurately managing Eco Kinetics stock system reflecting in actual stock holdings.• Using MYOB to Its full capabilities for processing of purchase orders, and sales invoices.• Responding to queries from Retail Staff in relation to stock accordingly.• Running regular audit trails… Show more Managing stock replenishment within the retail and wholesale business of Eco kinetics Vic• Ensuring that policies and procedures governing stock control and movement were adhered to and up to date.• Accurately managing Eco Kinetics stock system reflecting in actual stock holdings.• Using MYOB to Its full capabilities for processing of purchase orders, and sales invoices.• Responding to queries from Retail Staff in relation to stock accordingly.• Running regular audit trails to identify possible inaccuracies in the stock system.• Follow company dispatch procedures for stock to interstate stores.• Liaise with Inventory Controller in regards to all wholesaler orders.• Liaising with third party logistics suppliers and manage freight company pick up and deliveries.• Working in conjunction with National Sales Manager and Production Department to ensure positive and successful partnerships with wholesale clients.. Running different Projects for the community solar program. Show less

Carrum Downs

• Monitor the quality, cost and efficiency of stock on a regular basis.• Co-ordinate accurate stock takes when required.• Inventory Management, including stock movements, projections and ordering.• Analyse relevant data to monitor performance and use this information to plan any necessary improvements.• Implement and maintain a warehouse stock management plan.• Liase and negotiate with suppliers and customers.• Provide regular updates stock updates, movements and… Show more • Monitor the quality, cost and efficiency of stock on a regular basis.• Co-ordinate accurate stock takes when required.• Inventory Management, including stock movements, projections and ordering.• Analyse relevant data to monitor performance and use this information to plan any necessary improvements.• Implement and maintain a warehouse stock management plan.• Liase and negotiate with suppliers and customers.• Provide regular updates stock updates, movements and trends.• Other duties as directed by Senior Management, such as project management.• Responsible for 15 staff members.• Forecasting of stock levels, delivery times, transport costs and performance evaluation.• SAP Experience.• Dealing with freight forwarders.• Checking imported stock from overseas (Germany and Italy).• Checking invoices from Customs to in sure that the right product has been received. Show less

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