Lance Crawford Email & Phone Number

Boston, Massachusetts, Us

Manage all aspects of transportation discipline to include safety and security compliances, route structures and development, personnel scheduling, work load assignments, cost control and metric driven performance.Supervise day-to-day transportation operations and courier workforce. Human Resources/Workforce Leadership - Provide daily oversight of transportation operations to ensure high levels of service, production and quality metrics are achieved. Plan staffing levels to ensure adequate coverage. Execute daily reporting mechanisms that provide critical data points to business trends and overall operational performance. Responsible for training, recruiting, counseling, coaching, disciplinary action and writing reviews. Process and approve payroll, time off requests and exceptions. Communicate effectively with front line regarding change procedures, initiatives and program roll outs. Responsible for a thorough courier check in / check out process. Operational Excellence, Standards & Compliance – Tracks progress of routes daily (InControl, 20/20, email communicators). Administers the Checkride Program. Ensures routing technology is used and routes are executed as designed. Manages scanning platform to include proper usage, route id configurations, exception code usage and proper care of equipment. Accountable for variances to plan for all route performance. Transportation Administration / Maintenance - Manage DVIR / BDIR process. Work closely with outsourced vendors to maintain fleet in prescribed manner. Establish and manage proper workflow to ensure daily, weekly and monthly DOT / IFTA reporting and requirements are met. Develops Coordinator and Courier workgroups in the area of policy and procedure as it relates to Transportation Administration and Maintenance. Safety and Security Administration: Ensure safety & security procedures are adhered to.

Rosemont, Il, Us

Coordinating the day-to-day transportation operations of the company and direct major projects. Supervision of over 250 employees, delegate tasks accordingly, monitoring performance, and conducting regular follow-ups with business objectives. Drive projects from start to finish and assign responsibilities, keeping track of several processes at once and making sure that deadlines are met. Creating and making presentations, facilitate meetings, negotiate contracts, and holding one-on-one conversations with both customers and employees.Identify opportunities and spot trends in the business. To further optimize the transportation network from the inside, research management methodologies, and workflow processes. Major focus on our industry trends, supply chain processes, best practices, and compliance requirements.Synthesize data from multiple sources and extract the findings into action steps for improvement.Oversee expenses and the the entire budgeting process for their department, from proposal to expense control. Maintain awareness of all financial transactions, ensuring that projects are in line with my allotted budgets and establishing rates with carriers and providers. Continue to drive compliance, which is important in transportation, as negligence in following regulations may compromise safety. Establish compliance of all programs with state and federal regulations, including those imposed by the Department of Transportation (DOT). Address safety concerns and customer complaints promptly.Work closely with HR to recruit employees within the department, such as drivers, dispatchers, and customer service representatives. After hiring, provide training for development and conduct refreshers, reminding employees, through their individual managers, to renew certifications as necessary and stay updated with the industry. Provide guidance and mentorship to employees, and take responsibility for the team's overall performance.

Paris, Issy-Les-Moulineaux, Fr

Organize and lead morning team meetings to motivate teams to execute a method of operation that meets the company’s high delivery service standards and puts emphasis on customer satisfaction.Manage a group of 38 direct reports. Provide daily leadership and coaching to motivate and engage Route Sales Delivery Drivers (RSR’s), Drinking Water Systems Technician, Coffee RSR, Direct Sales Delivery RSR’s, Route Trainers and Route Relief Specialists. Conduct training & development, skill building, and support/motivation activities for assigned team.and individual direct reports; (lead morning huddles, work-with observations, and learning sessions) to develop high-performing teams that consistently achieve customer service, sales, and product distribution goals (profitability targets). Ensure ongoing execution of daily customer service commitments and assure customer satisfaction is achieved when delivery problems arise. Enforce and teach direct reports about Nestle Waters safety standards and drive accountability for safe delivery and driving behaviors. Establish the expectations for individual and team performance by hosting performance review sessions, managing score-card performance discussions for up-selling goal achievement, and demonstrating adherence to company policies and procedures. Provide support, participation, and personal leadership in achieving market goals, sales targets through team scorecard achievement, and executing initiatives as prescribed and ensure strategic company focuses are shared. Demonstrate commitment to talent management and staffing by participating in candidate interviews, hiring calibration sessions, and on-boarding of new team members.

Paris, Issy-Les-Moulineaux, Fr

Led new hire and ongoing training for HOD frontline operations employees (primarily Route Sales and Warehouse personnel). Verify that national training programs are executed and tracked. Coached and guided Route Training Mentors (RTMs). Responsible for execution of Safety initiatives within Zone. Coordinate and conduct Route Sales on-boarding and New Hire Classroom training.Coordinated execution of National Route Sales On-the-Job-Training (OJT) program and post-training activities (New Hire meetings, follow-up route rides, etc.); ensure all steps are completed and documented in on-line tracking tool. Administered on-going training and education programs for frontline operations employees (Route Sales, Warehouse), including assessing needs, building training plans, designing or adapting curricula, facilitating learning sessions, etc. Coached, trained, and provided performance feedback to Route Training Mentors to ensure proper training of new employees; participated in selection of RTMs. Confirmed execution of Zone safety initiatives; including coordination with Zone leadership and other resources to conduct training, promote awareness and recognition activities, properly investigate incidents, making certain proper documentation is gathered and maintained, guaranteeing regulatory compliance, etc.

Purchase, New York, Us

Acted as a Product Availability Supervisor managing a shift of 40 transport, picking and line loaders with primary jobs including shipping and receiving loads to and from the Bay Area locations and the West Coast. Processed building product orders from an available inventory of 1000+ items that were loaded to stores in the San Francisco metropolis area, receiving over 100,000 cases of product daily from the production lines and strategically sequenced and placed into the warehouse that maintained an average daily inventory of 800,000 cases. Continuously monitored loaders picking process accuracy and cases per hour through VP (Voice Pick) systems. Frequently accessed business results of loader team and adjusted scheduling to facilitate cost effectiveness. Regularly monitored National Inventory System (NIS) to adjust production and incoming loads based on day supply. Received Training and oversaw Lean Sigma projects with an annual expected savings of over $25K. Scheduled crew and made adjustments based on current and expected load out demands. Conducted PBC Regulatory, ETP, and TPM Training for swing shift crew throughout the year. Business results : Ship to schedule 95%-Currently YTD 90%, Loader accuracy of 99% -Currently PTD 99%. Coordinated with Supply Planners on production scheduling, Inventory management and OOS’s. Frequently asked by Production Supervisors to give advice on maximizing production efficiencies. Collaborated with other locations to ship or request product to minimize OOS in the market unit. Conducted regular meetings to facilitate an information flow to enhance a homogenous work life balance.

Purchase, New York, Us

Supervised 2 Full-Time Managers, and a staff of 68 Full-Time Merchandisers; managed an annual labor budget of $1.5MM, Scheduled individual Merchandisers weekly itineraries; controlled weekly payroll for Merchandising Staff via KRONOS payroll software,Conducted bi-monthly Safety Meetings with Merchandising Staff, directed Employee-based Safety Empowerment Team for Merchandising Staff. Supervised mobile employees by utilizing ETRACE GPS Software, Perpetuated a positive culture by recognizing the achievements of individual Merchandisers on a weekly basis, Managed daily attendance for Merchandising Staff, Conducted daily disciplinary action, within a labor union employee environment, while maintaining an open and positive relationship with all Union personnel. Held weekly meetings with Territory Sales Managers; attended weekly cost meeting with Finance Department to discuss current volume and hurdles, Attended weekly sales meetings to discuss current ad activity and disseminate the information to the Merchandising staff. Ran bi-annual performance appraisals of junior Merchandising Managers and suggested percentage of wage increases based on their annual performance.

Purchase, New York, Us

Management of the Respond and Recover customer delivery inquiry systemCreated and implemented usage of the “Daily Returns Log” for the entire Market Unit, designed to track all returned and or undelivered cases of product-and the cost of these products to our system. Reduced labor cost and increased driver efficiency by creating a system to monitor the driver’s progress, hour by hour (pre-GPS technology). Manage KRONOS payroll system for all driversManage and update daily tracking and point assignment of the attendance tracker for the Bay and Full Service Drivers. Conduct Bi-Monthly Safety Meetings with Driving Staff, Conduct DOT/HAZMAT Security Training, as well as maintain DOT logs and records per CAL/OSHA requirements.Manage an annual labor budget of $1.3MM