Lance Carson-Ccc Intelligent Solutions Email & Phone Number

Chicago, Illinois, United States

Newport News, Virginia, United States

★ Oversaw the Parts department, with accountability for revenue growth, cost containment, and improvements in efficiency and productivity.★ Supervised eight direct reports engaged in counter and wholesale sales, support of the Service and Used Car departments, and work in the Heavy Truck center.★ Developed a strategy to reach a 200% revenue growth target for sales to wholesale accounts.★ Developed a strategies to reduce a $90K inventory of obsolete parts.

Virginia Beach, Va

Initially hired to oversee collisions centers, accepting an expanded scope of responsibility in 2013 to include Rental Fleet Operations and Loaner Rentals, and in 2017 for the Parts department.★ Maintained accountability for the operations and budgets of three collision centers, the loaner and rental car programs for dealerships, and 14 parts departments throughout Virginia and North Carolina representing $60M in annual revenue.★ Strengthened accountability, efficiency, customer service, and quality of repairs through the introduction of standard processes, procedures, and best practices. Encouraged Collision Center personnel to achieve certifications, positioning Hall Automotive as the market’s first holder of Ford, Honda, and Nissan OEM certifications.★ Consolidated parts deliveries and introduced other improvements that secured gains in net income by $225K in 2018 and by 12% in 2019.★ Created training programs, including a formal training and succession planning program for the Parts department and a training program for body shop employees.★ Partnered with Tidewater Community College to build a strong pipeline of candidates for body shop roles encompassing students in the Collision program.★ Worked with managers in Sales, Parts, and Service to maximize profits and customer retention in a challenging and highly competitive industry.

Location: NV / MDDates of Employment: 2011 to 2012Description:★ Relocated to Las Vegas to address high turnover and customer dissatisfaction within Auto Damage Field services, managing a 14-person team of auto damage adjusters.★ Improved business unit performance from nearly last place to rank first in the region through focused team training that improved timeliness and reduced errors.★ Worked with five Auto Repair Express Partner Shops, securing improvements in repair quality, turnaround time, and the overall customer claims experience.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲Supervisor of the Performance Review TeamLocation: MDDates of Employment: 2004 to 2011Description:★ Contributed to department growth from one office in Maryland to five, assuming authority over the offices in Maryland, New York, and Florida engaged in the audit of Auto Damage Field activities and performance reviews to ensure compliance and identify fraud.★ Administered a $4.3M annual budget for staffing and travel. Led presentations and reports to the senior management team.★ Responsible for the project to centralize Total Loss and Salvage operations to Macon, Georgia; led cost/benefits analysis, examining regional procedures, and completing an initiative that ultimately expedited the total loss process, and lowered rental car expenses while improving salvage costs.

Bachelor'S Degree, Economics

Graduate Studies

International Studies