Services for Government and Education – ProtectCloud, Networking, Managed Professional IT, VOIP, Communication, Security, Consulting and More.

Cloud Architect Avaya• Implement multi-million dollar clients to Avaya Cloud• Configure, Troubleshoot, Install Avaya Aura UCaaS and Contact Center Operating Systems andProgram all the following servers: Avaya Aura Device Services, CM, SentryE911, IX Messaging, IX SipEndpoints, Avaya Contact Recorder, 96xx Endpoints, Call Management System, Verasmart,Avaya SBC,Avaya Enablement Systems, System Manager, Session Manager, Avaya Experience Portal, NICE systems,Verint Systems, CTI Suites and Gateways.• Load OVA, install Servers• Perform Programming for Avaya Aura Enterprise Systems• Troubleshoot Systems as required with clients• Architect enablemento Ability to create and deliver training material to other high functioning architects• Evangelize Architectural approach, process improvements.• Creator and management of Enterprise Architect Knowledge base• Process creation and management of lessons learned and Feedback• Enterprise Architect, UCaaS Architect documentation ownero Low-level design for all Avaya Aura solution components that includes (but not limited to) SIP andCommunication Manager trunking, dial-plan, network region, IP workbooks, etc.• Architect enablement, designs, and documents Avaya CC, Avaya UC and Avaya One Cloud Solutionso Solution/Application Overview and high-level call flow drawings• Technical oversight for development, implementation, troubleshooting and migration of Avaya CC andUC solutions.• Team lead role with the ability to guide cross-functional internal/partner teams for Cloud Architecture,Design and Project planning

• Administer all NICE Recording Solutions, Infrastructure, WFM and Performance Management• Program Avaya SIP routing, Avaya session manager, system manager• Program Advanced Vectoring and Business Advocate Routing across Enterprise• Provide Advanced troubleshooting for all team members• Work with Avaya Voice Portal• Install and Maintain CTI Integrations to Pega Call CTI Platform• Lead Engineers on expansion projects, upgrades and call center project installations and upgrades

Provide Avaya Unified Communications Software and Hardware Support for large call centers utilizing the Avaya Aura Unified Communications Platforms-Nationwide.

Provided communications for Special Operations Units worldwide. Provided communications for President Bush SR and President Clinton throughout the world.

Provided communications directly to the President of the United States, world wide.