Lance Conley Email & Phone Number

South East United States

· Serves as resident subject matter expert for all mandated administrative support programs. Ensures unit program compliance with AFIs, laws, policies, and squadron commander directives.· Directly assists the commander/director in the management of multiple administrative support programs and functions. · Assists commander in accomplishing all necessary internal operations which includes administrative training, security programs, development of organizational operating instructions and personnel assistance. · Proposes alternate approaches to management for more efficient program operations. · Based on administrative support program requirements, determines administrative needs and assures these needs are met.· Identifies and implements processes which are intended to improve operations through automated technology or other methods. · Assists with orientation, training, directing or overseeing the duties and work products of squadron POCs whose duties are to support the commander. · Conducts reviews and briefings on all multiple areas of management and recommends courses of action when appropriate. · Advises the commander on policy and executes directives through the establishment of procedures for associated programs. Ensures assigned members are aware of individual requirements established by law and/or policy· Assists the commander in the performance of administrative functions associated with the supervision of military and civilian employees (i.e. coordinating personnel assignments, promotions, and performance evaluation products etc.). · Monitors personnel actions requests, tracks personnel, manpower and training transactions as documentation flows through the squadron and provides status reports to management. · Coordinates with appropriate offices and resolves conflicts effecting organizational positions.

Regional Distribution Center 7034, Smyrna Delaware

• Supervises and manage 110 associates and 5 leaders in area of responsibility by giving direction, monitoring performance, and providing feedback. • Directs and instructs others regarding the procedures for safe facility operations.• Identifies training and developmental needs and provides opportunities for growth.• Teaches, supports, and models Logistics and company policies and procedures.• Participates in the hiring, coaching, teaching, and evaluation of associates, leaders, and managers.• Drive and implements business plan to achieve facility goals and implements operational improvements.• Monitor and ensures compliance with Logistics and company quality and safety standards, policies, procedures, and directives by developing, distributing, and maintaining supporting documentation.• Prepare, review, and analyze business reports and use information to identify operational improvements.• Forecasts staffing, workload, and performance results to meet business demands.• Identifies and ensures associate, customer, and supplier concerns are resolved using own judgment, or consulting others when needed.

Smyrna, Delaware

• Supervises and manages 62 associates by giving direction, monitoring performance, and providing feedback.• Identifies training and development needs and provides opportunities for learning and growth; teaching, supporting and modeling Logistics and company policies and procedures.• Revamped e-commerce (Dot Com) unload and delivery process. Aggressive leadership resulted in area ranked first in company in both volume and on-time rate. • Monitors and ensures facility compliance with Logistics and company quality and safety standards, policies, procedures and directives. Develops, distributes, and maintains procedures and supporting documentation.• Participates in the hiring, promotion, coaching, teaching and evaluating of associates, leaders, and managers. • Identifies and ensures associate, customer, and supplier concerns are resolved.• Prepares, reviews, and analyzes business reports and uses information to identify operational improvements.• Forecasts staffing, workload, and performance results to meet business demands. • Works closely with other agencies to ensure level of service meets national goals.• Implemented receiving unload procedures for appointment freight due to stores. Procedures adapted by all shifts.• Increased area production by 18% using Six Sigma techniques.

9Th Airlift Squadron, Dover Air Force Base, Delaware

• Maintained high proficiency and comprehensive knowledge of the C-5M Super Galaxy aircraft.• Oversaw initial Flight Engineer training. One of five instructors qualified to teach C-5M Difference Course.• Generated training policies and procedures to ensure the highest qualification, re-qualification, and continuation training were available to students.• Tailored Career Field Training Plan for C-5M aircraft qualification. Customized plan adapted by Air Mobility Command as new standard.• Validated over 150 currency items. Eliminated outdated training events and streamlined remaining ensuring 100% aircrew compliance.• Instructed students on all aspects of Flight Engineer career field to include aircraft systems, normal and emergency procedures, and aircraft performance.

9Th Airlift Squadron, Dover Air Force Base, Delaware

• Led largest C-5 enlisted aviator corps. Developed and implemented policies and procedures affecting 171 enlisted members.• Provided expert inputs to development of the C-5M aircraft training qualification course. (The same model to be used by new flying training unit.)• Expertly merged two Major Weapon System training programs with flying training unit stand-up and combat missions.• Established long-range manning projections; ensured manning and qualifications sufficient to meet all future C-5 aircraft assigned missions.• Forward deployed as Ramp Coordinator in support of Rota Naval Air Station Concept of Operations: Developed, reviewed, and assessed major operational plans for Afghanistan while serving on forward deployed leadership team.  Streamlined pilot preflight planning, retrieved and reviewed flight plans prior to alerting aircrews. Reduced aircrew planning time 65%. Provided en route information to include weather, diplomatic clearances, and tactical procedures. Briefed aircrews on airfield operational hazards and coordinated with host Spanish and US Naval operations to mitigate risk. Liaison between aircrew and maintenance personnel, conducted post flight briefings, prioritized maintenance actions and ensured aircraft were ready for next flight.  Successful efforts ensured flawless deployment and redeployment of over 5,000,000 pounds of cargo to include 182 helicopters.• Hand selected as Base Operations Facility Manager during 2010 Operations Readiness Inspection: Single point of contact for five agencies and aircrews for operation during combat scenarios. Expert facility defense plan enabled seamless operations during simulated attacks. Efforts enabled a 97.4% on-time takeoff rate. Lauded by inspectors for knowledge and execution of procedures.

9Th Airlift Squadron, Dover Air Force Base, Delaware

• Managed and supervised daily activities of 74 Flight Engineers.• Hand selected C-5M initial cadre Flight Engineers.• Prepared Flight Engineers for $7.8 Billion C-5M Operational Test and Evaluation Program. Secured validation of C-5M ahead of schedule and under budget.• Designed computer spreadsheets and databases to accomplish day to day administration duties.• Controlled $1.2M Government Travel Card Account and $2.3M Defense Travel System budget. Oversight guaranteed zero discrepancies and zero flight engineer delinquencies.

9Th Airlift Squadron, Dover Air Force Base, Delaware

• Conducted Avionics Modernization Program (AMP) training at Travis Air Force Base, California. Ensured 60th Air Mobility Wing initial cadre Flight Engineers fully trained.• Constructed training program for Department of Defense’s new Defense Travel System. Clarified unique-to-aircrew items and eased department transition to new program.• Graduate of Air Force Anti-Terrorism Level Two Course (1 of 2 qualified).  Performed duties as an anti-terrorism officer; advised leadership on the management of anti-terrorism programs, and administered, tracked, and reported training.  Air Force liaison with both internal and external agencies, local civilian, and host nation authorities to ensure full integration and comprehensive anti-terrorism planning and training.• Garnered Flight Engineer Evaluator of the Year award for expertly assisting five aircrews through in-flight emergencies. Efforts resulted in zero aircraft damage.

436 Operations Group, Dover Air Force Base, Delaware

• Completely rewrote Fight Engineer Instructor upgrade tests. Overhauled aircrew testing program with new computer based program. • Created instructor mentor program. Taught leadership and instructor skills to newly upgraded instructors.• Editor-in-Chief of Flight Crew Bulletin. Ensured aircrews had up to date safety information.• Implemented Bird Aircraft Strike Hazards (BASH) procedures for airfield.• Routinely inspected airfield for hazards to include foreign object damage.

Associate'S Degree, Aviation/Airway Management And Operations

Associate'S Degree, Aircraft Systems Maintenance Technology