Lance Daugherty Email & Phone Number

Charlotte, North Carolina, United States

Charlotte, North Carolina, United States

Charlotte, North Carolina, United States

Greensboro Nc

• Lead Operational Process review team in day-to-day operations of GNMA EBO, SBO, Loan Transfers, and Loan Boarding. Activities include: management of reconciliation of remittance files, approval of servicing reports, and recurring monthly calls with each servicer for oversight details. Act as primary Bank contact for all SBO activities for internal and external partners, monthly GNMA buyout process, Loan Transfer process and reconciliation review, Loan boarding process review.

Greensboro, Nc

Managed multiple teams specializing in the default of Mortgage assets while ensuring all specific regulatory/governmental timelines were met. • Manage Unit Leaders and associates for default administrative functions performed for both bank-owned and investor-owned loans.• Ensure breach letter generation and foreclosure referrals are completed, based on investor and bank policies and regulatory guidance, to ensure foreclosure timelines are not extended beyond reasonable standards. This includes ensuring loans are only referred to foreclosure if they have received proper loss mitigation assistance based on investor requirements.• Ensure all electronic default reporting (EDR) to investors, insurers and mortgage insurance (MI) companies is accurate and represents actual events that have occurred within the default process.• Ensure property preservation, including vendor oversight, and inspections are completed based on investor and bank policies and regulatory compliance.• Administer, implement and create effective policies, procedures and training as necessary throughout support functions.• Supervise activities of Default Support staff including, but not limited to, breach letter generations and preparation, posting of exceptional payments, invoice processing, property preservation, credit corrections and monthly default reporting for all investor, insurer and MI companies.• Ensure adherence to loss recognition policy and proper selection of loans for write-downs.• Ensure company compliance with Bank, investor, insurer and state guidelines as they pertain to pre-foreclosure and post-foreclosure activities.• Execute on personnel hiring, training, performance ratings, salary changes, promotions, transfers and terminations. Establish priorities and resolve personnel problems.• Proficient in the following systems: MSP, HUD p260, FHLMC Vendorscape, FNMA Homepath, MS Excel, VA Valeri, BKFS applications

Greensboro, Nc

• Managed a team within the Case Management Model across all investor segments including HFI, SFO, FNMA, FHLMC, NMO, VA and FHA.• Responsible for staying current on investor and governance guidelines relative to home retention options including modification (HAMP and Non-Hamp) and liquidation options (short sales and deed in lieu’s). • HUD Evaluation specialist; Responsible for monthly reviews of all FHA loans for entire department. • Perform daily monitoring and reporting of key performance metrics to monitor workflow and adherence to SLA requirements. • Advanced knowledge of product systems including CRM Tool, Homebase, HomeSaver, LAMP, iPortal, AS400, iSeries, CROSS/CACS, Early Resolution, ALS and Boss.

• Responsible for both leading/engineering strategic plans and execution of funding strategies. Responsible for development/implementation of strategic plans, and objectives. Providing effective recruiting, training, motivation & evaluation of associates. Establishing/maintaining management and performance controls to highlight problems, maximize collections, and develop process improvements. Train and mentor associates in effectively modifying/mitigating client loan products.• Responsible for educating/training associates to become subject matter experts. Commercial funding presents more complex mitigating that often leads to escalations. Associates are trained in determining specific funding needs and fundamental mortgage relationship disciplines. A key component of an associate’s development is distinguishing between individual clients and comprehension of our products in order to service the client end-to-end.• Responsible for conducting monthly associate call monitoring and account audits. It was our goal to facilitate appropriate funding expeditiously while maximizing profits. It’s imperative that associates are providing accurate and precise information. Account autopsies and quality monitoring allows us to get out in front of potential errors and provide immediate communication and development.

Greensboro, Nc

• Analysis on resources deployment, program structures, and overall program enhancements• Responsible for comprehending more complex data analysis, resulting in the minimization of risk exposures. • Responsible for trend and forecasted data acknowledgement • Provide feedback to senior management on such programs to help determine the most effective methods to enhance area profits• Train and mentor associates in effectively maintaining client/company relations• Perform account services functions by responding to account inquiries and complaints• Oversee investigation of credit risk in customers and monitor underwriting approvals in order to minimize default ratios

Master'S Degree

Bachelor Of Science - Bs, Computer And Information Sciences And Support Services