Lance Downing Email & Phone Number

Wilson, NC, US

Vienna, VA, US

Monitor and Respond to Splunk notable alerts ingested from various security tools such Microsoft Sentinel or Microsoft Defender

Durham, North Carolina, US

• Analyze various security tools; SIEMs, firewall appliances, intrusion prevention systems (IPS), data loss prevention systems (DLP), analysis tools, log aggregation tools, host-based security appliance logs (NIDS, HIDS.
• Communicate security concerns to non-technical stakeholders and suggest mitigation procedures.
• Perform detection, identification, and alerting of possible attacks/intrusions, anomalous activities, misuse activities and distinguish these incidents and events from benign activities.
• Mentor new SOC members through daily hands-on training, sharing documentation and knowledge, and answering questions ranging from security concepts to SOC process.
• Improve existing processes, procedures and playbooks through innovation and operational change.
• Windows & Linux command line (CLI) and user administration.

Scottsdale, Arizona, US

• Analyze various security tools; SIEMs, firewall appliances, intrusion prevention systems (IPS), data loss prevention systems (DLP), analysis tools, log aggregation tools, host-based security appliance logs (NIDS, HIDS.
• Communicate security concerns to non-technical stakeholders and suggest mitigation procedures.
• Perform detection, identification, and alerting of possible attacks/intrusions, anomalous activities, misuse activities and distinguish these incidents and events from benign activities.
• Mentor new SOC members through daily hands-on training, sharing documentation and knowledge, and answering questions ranging from security concepts to SOC process.
• Improve existing processes, procedures and playbooks through innovation and operational change.
• Windows & Linux command line (CLI) and user administration.

San Jose, CA, US

• Recreate customer topologies per TAC Engineer request.
• Run cable to connect Cisco gear in the recreation of customer topology.
• Manage 3-4 Team members by assigning cases per priority.
• Assist team members building cases as needed.

Portland, Oregon, US

• Answer help desk calls, that revolved around resetting user passwords for various programs and Active Directory.
• Escalate cases as needed to Level 2.

Prague, CZ

• Provide remote desktop support for clients, virus removal, troubleshoot internet connection, printer setup, Windows, MAC, & support Avast software.
• Team Lead. Manage open tickets (remedy), monitor sessions in que, and distributing sessions accordingly.
• Monitor (QA) calls, provided coaching to level 1 techs.

This is my first IT job so I am very happy to have this opportunity. Some of my responsibilities are basic help desk support, running cable, making deliveries, performing pre repair backup, virus removal, and installing programs. I feel that valuable experience is being gained, and am looking forward to a new career in IT.

This is a job with a unique set of responsibilities, from helping and answering customer inquiries and maintaining the meters so that they could be read in a timely manor. The technician will drive their work truck to the job location. Where they would get out and walk the surrounding area checking meters at houses and businesses. It is a job that requires.