Lance Dunn Email & Phone Number

Wilmington, De, Us

•Direct a team of Project Managers, Consultants, Associates, and Client Success professionals in driving growth and retention across a book of business made up of the nation's largest Health Systems

Wilmington, De, Us

Wilmington, De, Us

Wilmington, De, Us

•Managed a book of business exceeding $9 million in annual revenue which included 18 enterprise accounts.•Collaborated with Client Success Managers, Product Management, Marketing, and Sales Operations to ensure client satisfaction and continued growth.

Wilmington, De, Us

•Managed full-cycle implementations for enterprise level physician practices and health systems while serving as the client’s main point of contact.•Maintained complex project plans while ensuring both client and company goals/timelines are attained.•Supervised a team of 2 other implementation specialists by helping assure tasks were completed and project escalations were resolved.•Assisted with the on-boarding of Implementation Associate and Implementation Consultant new hires by providing mentoring and training.•Developed Clinical Workbook initiative which increased the efficiency and adoption of clinical intake by clients which ultimately leads to increased revenue for the company.

Wilmington, De, Us

•Led full-cycle implementations of the Phreesia solution at medical practices across all specialties and regions in the United States.•Ensured client outcomes are attained by conducting workflow analysis, end user training, application configuration/build, go-live support, and change control management.•Coordinated with up to 3 consultants on the project team to guarantee that the implementation timeline and client’s goals were attained.•Created implementation tools and innovated methodology which reduced implementation timeline by 25%, creating faster and more efficient revenue.

Wilmington, De, Us

••Provided supportive consulting and project management services to customers while implementing Phreesia's patient intake solution.•Optimized the process of technically preparing clients for implementation by working closely with the sales and technical teams. Significantly reduced the amount of time it takes to ready clients for the implementation process from an average of 10 weeks to 4 weeks.•Developed an implementation methodology and distributed internal training / troubleshooting to colleagues for the company’s Pre-visit solution.

Morrisville, Nc, Us

• Provided assistance to health care organizations and professionals registering for or taking partin online training courses; received an average 9.92/10 customer satisfaction rating, significantly higher than the company average.• Engaged with at-risk customers to proactively resolve issues and answer questions to increase likelihood of contract renewal.

Chicago, Il, Us

•Conducted implementations of the Allscripts software to hospital systems while providing guidance to clients concerning configuration, workflow, and end-user training.•Presented configuration/workflow solutions to hospital executives, physicians, nurses, and other medical professionals.•Collaborated with a large team of technical and professional services experts to ensure effective delivery according to deadlines.