Lance Egan Email & Phone Number

• DevOps Service Delivery Manager; Successfully introduced DevSecOps culture and mindset to a historically legacy development based organization for the first time ensuring strategic DevOps efforts and software delivery.
• Product Development and Lifecycle Management for all aspects of DevOps performing systems capability planning and administration for Confluence, JIRA, GitHub, Jenkins, OpenText Deployment Automation, Artifactory.
• Production Readiness Review Board (PRRB) DevOps lead for CICD management and overall PRR process implementation; modernized and automated all of the administration related to the process iteratively from excel to.
• IS Standards and Governance Board - DevOps lead; created IS division standards and governance templates, while also creating a JIRA based automated creation and governance processes. Partnered with all IS and partner.
• Technical Architecture Committee; DevOps representation ensuring we are meeting IS Standards from the start in our design phase and addressing any gaps in current delivery patterns or solution capability
• Continuous collaboration across all levels of the division teams and business partner areas to realize cost savings related to long term subscription costs, process inefficiencies and wasted staff hours that can be.

Northfield, IL

• I have spent most of my time in this position proving that you can lead without authority. I am the leading developer in promoting more automation wherever possible and improving code quality using tools like SonarQube.
• Through multiple projects in addition to knowledge transfers and leading several lunch and learn sessions, I have proven that a culture shift is possible with regards to improving processes, our code quality and lines.
• After completing Amazon AWS training, I was able to work with architecture, security, middleware and my development team in creating new standards for how we develop from the start of an idea to pushing to production..
• Created a pure Java based POC application for our Practice Management department in order to assist their customers with financial trend analysis. The business users were beyond impressed with how IS can ease their.
• After completing MuleSoft training, I immediately put my skills to use as part of a very small team where we were able to complete a solution that further enhanced a custom product knowledgebase. While the previous.

Northfield, IL

• Maintenance, upgrade and expansion of a Java based dashboard solution I built while in the CAP Contact Center position to enhance employee capabilities
• Act as the primary point of contact between the business and technical support side of the company to effectively translate requirements and solve technical issues as quickly as possible
• Assist in the further development, maintenance and replacement of legacy systems developed specifically for the unique business mission of the College of American Pathologists
• Resolve customer and employee technical issues related to Oracle Enterprise software, programming flaws, data integrity and related day to day requirements in order to best serve our end users

Northfield, IL

• Identified organizational limitation, designed and built a Java software solution that integrates over 30 sources of information and improves information accuracy and efficiency 30-50% per call
• Primary responsibilities include resolving customer concerns with all aspects of the company from PC issues to explaining lab evaluations in order to meet customer regulatory requirements
• Daily multi-tasking of new customer requirements received via phone-call, email, voicemail and assigned tickets while prioritizing those with prior calls, customer follow-up requirements and inter-office communications.
• Continual maintenance of customer information through proprietary software and Oracle to explain lab results, troubleshoot issues, correct errors and log customer contact for future record

• Primary duties included the management and training of seven team members. Daily work involved deciding work center priorities, mentoring airmen, quality control of all projects completed, attending unit leadership.
• (Sept 2012-Apr 2013) Deployed to Bagram AB, Afghanistan in charge of the base radio office and unit quality assurance evaluator responsible for four additional remote locations acting on the commanders behalf for the.
• (Dec 2011- Sept 2012) Assigned as the unit deployment manager ensuring the readiness and training of 120 personnel. Reported on the capabilities and limitations of personnel regarding medical, financial, training and.
• (Apr - Nov 2011) Deployed as Quality Assurance Evaluator for Al Dhafra AB, UAE Communications unit. Corrected security and safety flaws throughout the base. Revised seven squadron level programs to ensure their.
• (Jan - Jun 2009) Deployed to Balad AB, Iraq as part of the multi-national team conducting convoys in support of special operations. Maintained and monitored team and intelligence units access to audio and video support.

Chicago, IL

• (2003-2006) Production control supervisor for all aspects of print operations relating to local businesses, corporate clients and individual customers printing requirements utilizing digital media, scanners, cameras.
• Lead project manager for digital services. Utilized PC system knowledge daily in order to troubleshot and fulfill customer needs relating to graphic design, print and document services, digital layout design, photo.
• Maintained customer files, reference books and associated equipment manuals digitally
• (1998-2003) Assigned as Logistics Supervisor opening up two store locations, remodeling of three locations, as well as continual layout maintenance and fulfillment of store inventory

Bachelor Of Science (B.S.), Computer Information Systems

Computer Information Systems - Advanced Certificate, Software Development

Microsoft Access,- HTML5, CSS, JavaScript, Visual Basic, C#, Java, SQL

Associate In Applied Science, Electronic Systems Technology, 3.8

Associate Of Applied Science, Graphic Design And Multimedia