• DevOps Service Delivery Manager; Successfully introduced DevSecOps culture and mindset to a historically legacy development based organization for the first time ensuring strategic DevOps efforts and software delivery capabilities across the IS divisions' strategic project, program and operational portfolios; this effort involves very close collaboration across all areas, prioritizing bandwidth generating efforts, self-service developer platform solutions created in house at no cost, and strong SDM partnerships to properly scale our capabilities while reducing cost across the entire organization. Team pays for itself year over year• Product Development and Lifecycle Management for all aspects of DevOps performing systems capability planning and administration for Confluence, JIRA, GitHub, Jenkins, OpenText Deployment Automation, Artifactory, SonarQube, in addition to various CLI and API based integrations, etc. • Production Readiness Review Board (PRRB) DevOps lead for CICD management and overall PRR process implementation; modernized and automated all of the administration related to the process iteratively from excel to Confluence and finally to a perfected JIRA based solution• IS Standards and Governance Board - DevOps lead; created IS division standards and governance templates, while also creating a JIRA based automated creation and governance processes. Partnered with all IS and partner areas to effectively document their new standards for staff and consultant use• Technical Architecture Committee; DevOps representation ensuring we are meeting IS Standards from the start in our design phase and addressing any gaps in current delivery patterns or solution capability • Continuous collaboration across all levels of the division teams and business partner areas to realize cost savings related to long term subscription costs, process inefficiencies and wasted staff hours that can be addressed via automation and application of DevOps capabilities

• I have spent most of my time in this position proving that you can lead without authority. I am the leading developer in promoting more automation wherever possible and improving code quality using tools like SonarQube and Artifactory Xray. I continually push for maintaining a higher standard of project planning with thorough support documentation and a strong focus on security vulnerabilities that we can mitigate, while also championing the need for sharing what we learn as a team so we can all improve. • Through multiple projects in addition to knowledge transfers and leading several lunch and learn sessions, I have proven that a culture shift is possible with regards to improving processes, our code quality and lines of communication between our teams, without increasing our organizational costs.• After completing Amazon AWS training, I was able to work with architecture, security, middleware and my development team in creating new standards for how we develop from the start of an idea to pushing to production. Always considering worst case scenarios, I was able to alert our teams to multiple security vulnerabilities including exposed variables, inefficient logs and exposed GitHub directories. • Created a pure Java based POC application for our Practice Management department in order to assist their customers with financial trend analysis. The business users were beyond impressed with how IS can ease their customer experience and drastically reduce the learning curve for new users to their processes. • After completing MuleSoft training, I immediately put my skills to use as part of a very small team where we were able to complete a solution that further enhanced a custom product knowledgebase. While the previous version was open to 55 people and used over 101,000 times in the 2018, the new iteration is open to over 600 staff, providing real time product information to users around the company.

• Maintenance, upgrade and expansion of a Java based dashboard solution I built while in the CAP Contact Center position to enhance employee capabilities • Act as the primary point of contact between the business and technical support side of the company to effectively translate requirements and solve technical issues as quickly as possible• Assist in the further development, maintenance and replacement of legacy systems developed specifically for the unique business mission of the College of American Pathologists• Resolve customer and employee technical issues related to Oracle Enterprise software, programming flaws, data integrity and related day to day requirements in order to best serve our end users

• Identified organizational limitation, designed and built a Java software solution that integrates over 30 sources of information and improves information accuracy and efficiency 30-50% per call• Primary responsibilities include resolving customer concerns with all aspects of the company from PC issues to explaining lab evaluations in order to meet customer regulatory requirements• Daily multi-tasking of new customer requirements received via phone-call, email, voicemail and assigned tickets while prioritizing those with prior calls, customer follow-up requirements and inter-office communications to ensure every customer has their concerns completely resolved• Continual maintenance of customer information through proprietary software and Oracle to explain lab results, troubleshoot issues, correct errors and log customer contact for future record

• Primary duties included the management and training of seven team members. Daily work involved deciding work center priorities, mentoring airmen, quality control of all projects completed, attending unit leadership meetings, and working with multiple agencies to complete objectives• (Sept 2012-Apr 2013) Deployed to Bagram AB, Afghanistan in charge of the base radio office and unit quality assurance evaluator responsible for four additional remote locations acting on the commanders behalf for the ratings of all assigned civilian contractors. Assigned as the lead military project manager in charge of a $15M upgrade of Motorola radio assets. Coordinated with120 agencies to ensure seamless integration and proper allocation of assets with zero down time. Corrected safety issues at two remote bases at no additional cost utilizing existing equipment.Awarded Team of the Month at the Maintenance Support Group level and Non-CommissionedOfficer of the Month at the base level for accomplishments• (Dec 2011- Sept 2012) Assigned as the unit deployment manager ensuring the readiness and training of 120 personnel. Reported on the capabilities and limitations of personnel regarding medical, financial, training and disciplinary issues with zero discrepancies• (Apr - Nov 2011) Deployed as Quality Assurance Evaluator for Al Dhafra AB, UAE Communications unit. Corrected security and safety flaws throughout the base. Revised seven squadron level programs to ensure their intended effect was updated for new mission capabilities. Trained 120 personnel on safety and security programs on a monthly basis. Transitioned all continuity material and policies to SharePoint ensuring continuity throughout future deployments.• (Jan - Jun 2009) Deployed to Balad AB, Iraq as part of the multi-national team conducting convoys in support of special operations. Maintained and monitored team and intelligence units access to audio and video support in order to complete missions successfully

• (2003-2006) Production control supervisor for all aspects of print operations relating to local businesses, corporate clients and individual customers printing requirements utilizing digital media, scanners, cameras, large scale printers, copiers, laminators, and display equipment. Also performed as direct customer support for project related issues and PC program support• Lead project manager for digital services. Utilized PC system knowledge daily in order to troubleshot and fulfill customer needs relating to graphic design, print and document services, digital layout design, photo restoration/manipulation, form and logo creation. Also supplied all completed project material in multiple print and digital formats as required for future usage• Maintained customer files, reference books and associated equipment manuals digitally• (1998-2003) Assigned as Logistics Supervisor opening up two store locations, remodeling of three locations, as well as continual layout maintenance and fulfillment of store inventory