Lance Funderburk Email and Phone Number
Lance Funderburk's Location
Afton, Oklahoma, United States, United States
Lance Funderburk's Contact Details
Lance Funderburk work email
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Lance Funderburk personal email
n/a
About Lance Funderburk
With 15+ years of progressive leadership experience in the hospitality industry, I am a results-driven Operations expert with a demonstrated history of driving strong financial performance by containing costs, delivering high-quality service experiences, and building best-in-class teams. An articulate communicator with a keen ability to negotiate effectively and solve complex problems, I have a proven track record of success establishing and maintaining rapport with both internal and external stakeholders.
Lance Funderburk's Current Company Details
Lance Funderburk Work Experience Details
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General ManagerShangri-La On Grand Lake Jun 2023 - PresentAfton, Oklahoma, Us
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Director Of OperationsGrand Wailea Dec 2021 - Jun 2023Kihei, Hi, UsIn my current role, I head all operational activities on a 40-acre property with 786 hotel keys and 55 privately owned villas, with oversight of 1.5K employees and managers. I manage all departments in day-to-day hotel operations, including Front Desk, Housekeeping, Food and Beverage, Engineering, Recreation, Security, Spa, Human Resources, and Sales and Marketing. Additionally, I monitor budgets, evaluate performance, and drive service excellence. Key accomplishments in this role include: • Delivered $106M in revenue at 45% occupancy in 2022, up 20% compared to 2019 at 97% occupancy. • Developed policies and procedures with a focus on training and accountability, leading to a 10-point improvement in customer survey scores. • Project managed all aspects of a $450M renovation and refresh of the property, including guestrooms, restaurants, spa, and grounds, leading to a better product for both guests and team members. • Drove sustainable growth for the resort and achieved record-breaking revenues with an average daily rate of over $960, up $450 from 2019, by evaluating and reestablishing the hotel's strategy. • Spearheaded a $50M Food and Beverage operation while having multiple inoperable venues due to renovations. -
Director Of Property OperationsGrand Wailea Aug 2019 - Jan 2022Kihei, Hi, UsProven leadership abilities and background. Quickly promoted from overseeingEngineering/Landscaping/Water Features to overseeing all Department in hotel.Assisted in increasing customer survey scores to the highest scores in its history. Including pre-covid, without present county restrictions.Oversee over 1500 team members, including over 100 managers. A 40 acre property, with 786 hotel key and 55 privately owned villas.Record breaking revenues during a pandemic. ADR over $1,000 over the entire summer months during ever changing, pandemic restrictions.Created summer event program to ensure guest’s enjoyment without having to leave the resort.
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General ManagerDiamond Resorts™ Resort Operations Jan 2017 - Jul 2019Responsible for the day-to-day management of a hotel and its staff and is accountable for planning, organizing, and directing all hotel services.
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Director Of Engineering/Assistant Director Of RoomsThe Kahala Hotel & Resort Aug 2015 - Jan 2017Honolulu, Hi, UsProvide management over-site on Front Office, Front Service, Concierge, Guest Services and Housekeeping, Engineering, Landscaping, Capitol Planning, Renovation Construction, Green Initiatives, Information Management Systems and Area responsibilities. Proven Leadership and Methods that allow any team I lead to run smoothly and more efficient. -
Director Of EngineeringThe Kahala Hotel & Resort Nov 2014 - Aug 2015Honolulu, Hi, Us• I oversee Engineering and Landscaping, and I also control all capital project for every department on the resort. I have 5 Landscapers, 13 Engineers, 1 Office Manager, and 1 Assistant DOE. This is a union property.• This property has 338 guestrooms, 9 function spaces, 5 F&B outlets, 2 pools, a dolphin lagoon, and a world-class full-service spa• I am also responsible for scheduling, budgeting, forecasting, ordering, and day-to-day operation for our department. • I am responsible for maintaining the appearance and equipment inside and outside the Hotel. I established a very extensive Preventive Maintenance program that ensures that every room/equipment is hit on a daily, weekly, monthly, quarterly, semi-annual, or annual basis as determined by the factory or needs of the room/equipment.
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Director Of EngineeringThe Modern Honolulu Jun 2013 - Nov 2014Honolulu, Hi, Us• I Oversaw Engineering, Landscaping, and also the maintenance and landscaping for a 3rd party restaurant, Morimoto’s. I have 2 Landscapers, 12 Engineers, 1 Admin, and 1 Chief Engineer. This was also a union property. I had many write up and even termination without a single grievance.• This property has 347 guestrooms 13 function/meeting rooms, 3 F&B outlets 2 pools and a spa• I’m also responsible for scheduling, budgeting, forecasting, ordering, and day-to-day operation for our department. I'm responsible for maintaining the appearance and equipment inside and outside the Hotel. • I’ve also overseen two renovation, ran and organized by me without the use of an outside property management group.• I’ve established a very extensive Preventive Maintenance program that ensure us we hit every room/equipment on a daily, weekly, monthly, Quarterly, Semi Annual, or Annual basis determined by the factory request or needs of the room/equipment.• I’m also the established the use of the Maintenance program HOTSOS for engineer use as well front desk allowing them be able to log their MOD report that can record recoveries and resolution. This allows them to see what room, department, or Issue causes the most incidents.• I've also been a key player in our going green mission in order to save money. We keep track of our recycling as well as finding new idea in order to save energy. Since coming on board the hotel has reduce energy consumption by 35%.• Last year by using ingenuity and out of the box thinking we were able to save ownership over $800,000. -
Chief EngineerThe Westin Maui Jun 2011 - May 2013• I Oversaw Engineering and Landscaping. I have 14 Landscapers, 27 Engineers, 2 Engineering managers, and 1 admin that I directly oversee. The Westin Maui is a Union property so I also have experience working with unions. • This property has 759 guestroom, 32 functions/meeting rooms, 5 F&B outlets, 5 pools that tie together(600,000+ gallons), and a award winning Spa.• Since coming on board I have made major improvement in process, policies, Pm’s, and overall quality of this hotel.• In 2011 I was the only manger to get a raise above the normal percentage and in 2012 I was one of only two mangers selected for a mentorship program for my potential next step. • I oversee all projects at Westin Maui from remodels to complete renovations and play a big part in planning and organizing the Westin Maui’s master renovation plan, consisting of renovating the entire property within the next three years. A cost of over 100 million. • Knowledgeable in Maintenance Program, such as, Synergy, HOTSOS, Hotel Expert, and Mapcon. At this property I implemented Synergy from the ground up. Creating the PM schedule, equipment list, setting up the paging system, and training all the staff. I’m also the properties super user for synergy. I was also the super user for all the other maintenance programs mentioned. Achievements• February 2012 Manager of the Month • OSHA 30-Hour Occupational Safety and Heath training course. (31-900336169)
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Assistant Maintenance ManagerWyndham Worldwide Jun 2010 - Jun 2011Orlando, Florida, Us• I oversaw 10 Engineers, 2 Inventory controllers, 1 PBX operator. I also was in charge of our Housekeeping contract. We had a third party housekeeping crew so I was in charge of making sure they had the inventory needed and also inspected to make sure they were upheld to Wyndham’s standards.• This was a time share property with 250 guest houses broken into 12 different associations.• I created a Maintenance tracking program from Windows Access. To my knowledge they still are using it today. -
Lead Engineer At The SanctuaryKiawah Island Golf Resort Mar 2005 - Jun 2010Kiawah Island, Sc, Us• I began my career in hospitality at this property. I was hired on as an engineering trainee and within a year and a half I worked my way up to the lead engineer position.• As the lead Engineer I was in charge of running the guys day to day operation, driving result. • I also went through the train the trainer program and became the trainer for our department. Since this hotel was a brand new our duties were to write the training manuals for our department and train our employees. I also wrote many of the SOP and policies for the Engineering department.• This is also where I learned my trade skills: Electrical - I can pull wire, install switches, use a muliti Meter, and figure out electrical problems. Plumbing - Everything from re piping drains, soldering, un clogging drains, pulling toilets and installing sinks, tub, and shower equipment. HVAC and refrigeration - I can work on a/c unit, chiller, boiler, and cooling towers. I'm experienced with working on cooler and freezer walk-in or reach-in. Kitchen equipment - Experienced with ovens, flat tops, salamander, burners, fryer and dishwashers. Pool Equipment - Can work on pool boilers, pumps, overflows, and lights. Wielding - I can wield steel, stainless, and aluminum. Tiling - I can also lay floor tile, wall tile or hang ceiling grids. Painting - I can paint, hang sheet rock, and mud. Blue Print – able to read and understand blue Prints. -
Armory ChiefUnited States Marine Corps Mar 2000 - Mar 2005Washington, Dc, Us• Armor – Worked on all small arm weapons.• Received the rank of Sergeant in three year. Had as many as 250 Marine under me at any given time.Awards• Navy and Marine Corps Achievement Medal
Lance Funderburk Skills
Resorts
Hospitality Management
Hospitality
Hospitality Industry
Hotel Management
Hotels
Pre Opening
Customer Service
Revenue Analysis
Property Management Systems
Management
Rooms Division
Construction
Tourism
Training
Budgeting
Engineering
Team Building
Cost Control
Process Scheduler
Budgets
Facilities Management
Welding
Hvac
Painting
Electricity
Carpentry
Carpet Cleaning
Plumbing
Mechanics
Landscape Design
Landscape Maintenance
Landscaping
Landscape Lighting
Housekeeping
Veterans
Front Office
Lance Funderburk Education Details
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Armory SchoolSmall Arm Repair And Maintenance
Frequently Asked Questions about Lance Funderburk
What company does Lance Funderburk work for?
Lance Funderburk works for Shangri-La On Grand Lake
What is Lance Funderburk's role at the current company?
Lance Funderburk's current role is General Manager at the Shangri-La Resort & Spa on Grand Lake.
What is Lance Funderburk's email address?
Lance Funderburk's email address is la****@****ulu.com
What schools did Lance Funderburk attend?
Lance Funderburk attended Armory School.
What are some of Lance Funderburk's interests?
Lance Funderburk has interest in Children, Education.
What skills is Lance Funderburk known for?
Lance Funderburk has skills like Resorts, Hospitality Management, Hospitality, Hospitality Industry, Hotel Management, Hotels, Pre Opening, Customer Service, Revenue Analysis, Property Management Systems, Management, Rooms Division.
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