Lance Gregg work email
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Lance Gregg personal email
Experienced professional with a history of guiding teams, adapting to different positions and situations. Skilled in customer service and management processes. My technical proficiencies include: Microsoft Office Suite, Avaya CMS, Citrix, Power BI, Success Factors, and Microsoft Windows. Skilled in team building and team management solutions.
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Operations SupervisorGmmi Inc. Apr 2022 - Jan 2024Pembroke Pines, Florida, United StatesCoaches and manages a team of up to 15 Customer Service Representatives, including interviewing, timeapproval, development and all employee relations matters.• Create & distributes the Customer Service Representative weekly schedules.• Provides real-time assistance to Customer Service Representatives by answering questions and obtainingnecessary.• Assists the Claims Department by locating and expediting claims or assisting in obtaining necessaryinformation from claimants and/or travel suppliers.• Works with travel suppliers and claimants to help facilitate in the claims process.• Handles calls and situations that must be escalated above the customer service representative. -
Operations Supervisor/Training SupervisorIqor Apr 2019 - Apr 2022Miramar, Florida, United StatesConducted training sessions at a proficient level, when it comes to training and assisting new hires.• Collaborated in executive meetings by providing information which helped improve sales and kpis.• Acquired to gain agent's buy-in when building relationships and coaching agents on metrics.• Facilitated coaching sessions on various metrics such as AUX, Quality, Upsells, NPS, & AHT.• Enhanced operational efficiency and reduced labor expenses by developing and optimizing standardpractices.• Monitored daily and weekly key performance indicators to maintain on-track status.• Reviewed and assessed ongoing operations, developing initiatives for continuous process improvement -
Customer Service RepresentativeIqor Mar 2017 - Apr 2019Miramar, Florida, United StatesDelivered outstanding customer service by promptly addressing customer inquiries, concerns, andcomplaints.• Assisted customers in navigating through product offerings, troubleshooting technical issues, andprocessing orders.• Assisted the trainer with training classes of up to 15 to 20 agents as a floor support.
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Sales ManagerOss Data Jan 2014 - Dec 2016United States• Successfully managed a high-performing sales team, consistently exceeding sales targets and revenuegoals.• Developed and implemented sales strategies to drive business growth and expand market share.• Conducted market research and analysis to identify potential customers and new business opportunities.• Provided ongoing sales training and coaching to enhance team performance and product knowledge.• Fostered strong relationships with key clients, resulting in repeat business and customer loyalty.
Lance Gregg Education Details
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Miramar High SchoolHigh School Diploma
Frequently Asked Questions about Lance Gregg
What is Lance Gregg's role at the current company?
Lance Gregg's current role is Operations Supervisor| Experienced Professional|.
What is Lance Gregg's email address?
Lance Gregg's email address is la****@****nce.com
What schools did Lance Gregg attend?
Lance Gregg attended Miramar High School.
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Lance Gregg
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