I'm the Co-Founder and CTO of Symbee, with a extensive background in Telecommunications, Contact Center, and UC software development, focusing on architecting and building large-scale high-availability solutions. For the last 5 years our focus at Symbee has been Symbee Connect - our go-to-market full SaaS cloud offering, built and deployed on AWS. Symbee Connect brings together all the Customer Experience related AWS services into a turn-key low-code/no-code complete Omnichannel CCaaS and UCaaS solution. Our SaaS offering is available globally in 10 regions, which has driven the need for a fully dev-ops automated deployment and monitoring architecture, a focus on customer data security, and continually driving for a cost-efficient operating-expense cost model. I have a proven history of leadership through setting and implementing strategic direction, building great teams, and communicating well at both business and technical levels. I've always taken a hands-on approach to building solutions and teams, with strong experience in mainstream operating systems, software engineering languages, software development and dev-ops principles. Experience: Certified AWS Solutions Architect; All aspects of the Software Development lifecycle; Agile development; Multi-Tenancy and SAAS Billing architectures; Vendor management and partnerships; RFP's and product evaluations; Business drivers for full Omnichannel Contact Centers across industries; Java, JEE, .Net, Javascript, HTML, CSS, and SQL; VoIP and SIP technologies and deployments; SIP trunking; Also a history of experience with traditional Contact Center technology solutions including Avaya, Cisco, Aspect, and Verint.
Listed skills include Vendor Management, Telecommunications, Voip, Software Development, and 23 others.
