Lance Hale work email
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Lance Hale personal email
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With over 30 years of BPO experience, I’ve been supporting clients achieve their business growth objectives. This is underpinned by achieving operational and customer service excellence, by leveraging near-shore contact center support.Our mission is to help businesses tackle their most pressing challenges in customer service, operations, and back-office support. Our experienced team of professionals brings a wealth of knowledge and expertise to the table, delivering customized solutions that fit the unique needs of each of our clients.Transparent BPO could be an excellent fit for you if you’re experiencing any of the following: Declining customer acquisition rates Declining customer retention rates due to Increasing customer service response timesIncreasing operational costsIncreasing cost of sales or supportWith our expertise in operational excellence and process efficiency, we improve customer service, retention and acquisition rates. Our clients benefit from cost and operational savings when engaging with Transparent BPO 🚀.Our highly educated and trained expert teams can support requirements of all complexities making a seamless transition from internal to external support. If you’d like to learn more, contact me at:lance.hale@transparentbpo.com
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PresidentTransparent BpoKaysville, Ut, Us
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Chief Executive Officer, Contact CentersOnesource Oct 2024 - Present -
Chief Executive OfficerTransparent Bpo Jan 2024 - PresentRockville, Maryland, Us
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PresidentTransparent Bpo Mar 2020 - Oct 2024Rockville, Maryland, UsI’m responsible for the overall success of Transparent BPO and ensuring the organization maintains its strategic direction towards achieving the mission, with client success at the core.With a focus on transforming business processes for our clients, we have become the go-to BPO team for US companies looking for near-shore support. We will help you to:o Significantly reduce operational costs (Typical savings = 15%)o Increase client retention and acquisition rates. (Typical improvement = 25%)o Improve your customer service operationsLet's see if we're a great fit to help grow your brand. Please book a call on the link below.It would be great to demonstrate how Transparent BPO can transform your business ops via near-shore support: https://calendly.com/lance-hale
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Integration Management OfficeKofax Apr 2019 - Mar 2020Irvine, California, Us- Lead the Integration Management office across all functional areas of the company. - Develop presentations and present to PE firm, EMT, Steering Committee and operational business owners.- Manage functional area project leads, project plans and workstreams for the acquisition of a $200M ARR carveout acquisition closed in 2019.- Extensive TSA management, synergy identification, tracking and attainment, and business process transformation. -
President, OperationsAlorica Jun 2013 - Mar 2019Irvine, Ca, Us- Full P&L responsibility for $1.5 billion of annual revenue.- Member of the Executive Leadership Team and Director of Alorica subsidiaries (many due to acquisitions) and Chairman of the Board of China entity.- Member of the acquisition team and was responsible for the due diligence, planning, synergies, and integration of the West ($575M ARR) and EGS ($1.2B ARR) acquisitions.- Last responsibility was for North America & Europe operations including 88 call centers and over 50,000 employees. Prior role (SVP) at Alorica included operations in Latam, Philippines and China.- In partnership with the Chief Sales Officer, responsible for the strategy, new business sales for North America & Europe, growth, and site strategy.- Responsible for negotiating and approving pricing, contracts, MSA/SOWs, Service level agreements, key performance indicators, and metrics.- Responsible for the success, and results, of over 300 different clients. -
Managing DirectorAffiliated Computer Services Dec 2000 - Jun 2013- Responsible for Customer Care, BPO, and Recovery Services in the Healthcare Payer sector supporting most of the large Payers.- Consistent double-digit year over year growth for the past 5 years.- P&L responsibility for over $300 million in annual revenues.- Seven Vice Presidents as direct reports supporting my LOB.- Indirect reports of approximately 7,000 worldwide. - Managed outsourced Service Centers for Xerox offshore, nearshore and domestic.- Key contributor involved in selling and transformation of global BPO deals.- Involved in M&A process for multiple acquisitions as well a key player in the transformation process when we were acquired by Xerox environment. Spent one year in Sao Paulo, Brazil transitioning legacy Xerox Services business to the ACS team. - Responsible for developing pricing, contract negotiations, MSA/SOW development, service level agreements, key performance indicators, metrics etc.- Identification, selection and implementation of new centers globally.- Held an equity position in the company. -
Vice PresidentMarketstar Dec 1996 - Aug 2000Ogden, Utah, UsMarketStar is an outsourcing company with clients such as HP, Whirlpool, Motorola, Sony, Intel, Lotus, IBM, etc. with approximately 4000 employees in North America and partnerships with companies that include 18,000 employees worldwide. Responsibilities:- - Oversaw the direct channel in operations and budget of $12M in ARR. - Responsible for 20% revenue growth annually. - Direct reports including five Account Managers and three Directors. - Indirectly managed over 300 inside and outside sales professionals.- Strategic Planning and Management with Fortune 100 companies- Managed relationships, pricing, proposal writing, and develop business requirements for new and potential clients added to the direct channel at MStar.- Extensively involved in the selling, pricing and acquisition of new clients.- Member of the Executive Operations committee to establish policies and procedures and to help determine the company’s long-term strategy. -
Project ManagerAdp Jan 1996 - Jan 1997Roseland, New Jersey, UsHBA is a company that handles Benefits and Human Resource outsourcing for Fortune 500 companies in the U.S. The company is currently a subsidiary of ADP.Responsibilities:- Managed up to 250 employees and five projects concurrently.- Responsible for the Call Center projects and their full life cycle. This included creating the bid, the development of business requirements, assisting with screen development on AS400 system, and benefits consulting.- Extensive client interaction, hiring, training, staffing, managing the business. -
Customer Service/Technical Support ManagerSps Payment Systems Jan 1992 - Jan 1996- Operations Manager responsible for 85 inbound/outbound customer service reps, 4 supervisors, and was the Help Desk Manager for the department (45 associates). - Owned the workforce management (WFM) for the entire department. - Planned and conducted training courses for the Operations Center (1200 seats). - Composed business requirements for requested projects. Wrote test plans and tested these projects for product implementation.- Planned and developed the Call Center Technical Support start-up in Gray, Tennessee. Project Manager and liaison between the Utah Operations and Riverwoods, IL (SPS Headquarters).
Lance Hale Skills
Lance Hale Education Details
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Weber State UniversityBusiness Administration/Management
Frequently Asked Questions about Lance Hale
What company does Lance Hale work for?
Lance Hale works for Transparent Bpo
What is Lance Hale's role at the current company?
Lance Hale's current role is President.
What is Lance Hale's email address?
Lance Hale's email address is la****@****hoo.com
What is Lance Hale's direct phone number?
Lance Hale's direct phone number is +180191*****
What schools did Lance Hale attend?
Lance Hale attended Weber State University.
What skills is Lance Hale known for?
Lance Hale has skills like Outsourcing, Management, Vendor Management, Strategy, Call Centers, Bpo, Leadership, Process Improvement, Operations Management, Strategic Planning, Customer Service, Workforce Management.
Who are Lance Hale's colleagues?
Lance Hale's colleagues are Bâïrøn Löpêz, Mark Andrew Oliveros, Kelsey Aranda, Sharon Martinez, Winter Haulze, Carlos Galindo, Dini Rodriguez.
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