- Manage Symantec Endpoint Protection Management Console including upgrades for 500 endpoints and servers - Manage Symantec PGP Key Encryption including generation of public/private key pairs for secure connections and working with network team to disseminate information to our 3rd party vendors- Manage IPS/IDS as well as firewall support and management, risk response and mitigation- Support and maintain Blackberry, Apple, and Microsoft mobile devices including the Blackberry server to create and provision users to synchronize their Blackberries, as well as manage Airwatch to create and provision iPhone and iPad devices - Manage McAfee Endpoint Encryption and Data Loss Prevention including installation and configuration of the management console, performing regular maintenance and upgrades for the software and the server, troubleshooting issues with the software, creating and maintaining Data Loss Prevention policies, and programming with regular expressions- Maintain VMWare to create servers- Publish Citrix applications, session management, user profile management, and troubleshoot issues for users and servers- Ensure data ports are active and working and if not check patch cables running from the patch panel to the Cisco switches- Ensure voice ports are working and if not punch down PBX lines- Manage Postini Spam Filtering environment by creating and managing user accounts, domain and email whitelisting, and quarantine management- Create firewall rules and maintain the whitelist- Set up of internal ticketing system, ITSM- All Colleague Support/IT Support Analyst duties

- Tier 1, Tier 2, and break-fix support for 500 employees - Managing vendor relationships including contact for application support and contract renewal - Configuring new machines and deployment using Symantec Ghost image software- Maintaining printers and copiers including configuring them on the network and print server- Worked and assisted with Active Directory for account management and administration, and group policy management - Windows patch management with Shavlik’s NetCheck client for desktops and servers- Gained extensive knowledge on Windows OS (2000, XP, 7), Windows Server OS (2003, and 2008), Microsoft Office (2000/2003/2010), and Office 365 cloud solution

Suwanee, Ga (December, 2005 – February, 2007)Support SpecialistSupported notebook, desktop, and terminal users for up to 150 users; Windows mobile device setup and support; Microsoft Server 2003 troubleshooting and support, including DNS and DHCP issues on the domain; Printer and copier maintenance; Created, deleted, and maintained user accounts using Active Directory; Administrator of the Barracuda Spam Firewall, which included delivering Quarantined email to users, anti-spam rule creation, and maintenance needed on the Barracuda firewall; WSUS administrator, responsibilities included pushing critical and security updates to other servers on the domain, perform maintenance on the WSUS server, and troubleshoot problems with servers not reporting to the WSUS and updates not being pushed to servers; Troubleshoot connectivity problems for network users off-site; Support users on Outlook 2003 and other Office 2003 Applications; Implement and support third party software for users; supported Exchange 2003 server. Worked with VMWare to create, maintain, and support virtual servers; Created, supported, and maintained Citrix servers and applications, including publishing applications for terminal users to access.

April, 2004 – December 2005Computer Technician, IT ServicesAssisted in the setup of LAN’s for administrative buildings and residence halls at Georgia Southern University. As Computer Lab Technician II, I worked with two other technicians. Provided help desk, deskside, and network support for 23 workstations. A typical day yielded 14; however 600 users had the option to use the facility. Served as Database/System Administrator of a third-party program called STATS. Duties included creating and deleting user accounts, managing user permissions, and network monitoring and evaluation for future network expansion environment (Remote Connection/VNC). Assisted network team with network, TCP/IP, DNS, and DHCP troubleshooting. Served as Hardware Specialist responsible for the maintenance, implementation, inventory, and reimaging of PC’s (Ghost 8.0 Console/Client). Hardware included workstations (Gateway), fax machines (Panasonic), copiers (Xerox), and software including MS Office Products (2000/XP/2003), Windows NT/2000/XP operating systems, Internet Explorer, Fortres, Deep Freeze, and other in-house user software.