Start up / pre funding - Deliver best-in-class experiences across the Autocavo site. Drive eCommerce growth through emphasis on customer-centric culture and data-driven user experience design practice.-- Champion continuous, iterative, consumer-driven enhancements to mobile and desktop site experiences.Develop future state experience maps through research and gap assessment to identify key initiatives and capabilities.-- Build consensus via prioritization to deliver highest demand-generating opportunities. -- Develop, socialize and maintain norms for effective relationships between development team and partners/stakeholders.-- Identify high-value customer personas for personalization testing and optimization through the buyer life cycle.-- Visualize customer interactions during the different stages of consideration, purchase and loyalty through journey maps illustrating touchpoints and areas of friction.-- Foster open team culture around process, feedback and expectations to create excellence within one team.

Start upResponsibilities include all customer facing interactions: Prospecting, sales, account management, software and hardware integration and training, customer retention and accounts receivable.Double-digit year over year growth 4 years running.Delivered exceptional on demand customer service for client drivers and management.Continuously monitoring and collaborating with key accounts regarding updates to FMCSA / US DOT Regulations for commercial carriers.

∙ Manage and develop all facets of parts and service team. ∙ Responsible for a staff of seventeen technical and management staff in a fast paced, customer focused TEM / OEM, final stage manufacturer and aftermarket parts business. ∙ Identify key vendors and develop strategic relationships to support the many product needs of our diverse fleet markets. ∙ Negotiate and develop aftermarket warranty processes with large clients. ∙ Increase aftermarket specialty parts sales with local OEM truck and trailer dealers and heavy duty service facilities through needs assessment and consultative solutions sales process. ∙ Identify opportunities within accounts and territory to grow business and maximize profitability. ∙ Responsible for communicating and managing all applicable accounts receivables, payroll and expenditures

Responsible for management of 9 sales, leasing and finance professionals across 4 West Michigan heavy duty truck OEM dealerships representing International and Mitsubishi FUSO brands. ∙ Maintained direct key account management with large fleet clients. ∙ Developed relationships with wholesale pre-owned fleet buyers, finance and aftermarket warranty companies to provide additional sales tools and solutions for our markets. ∙ Increased sales through training, prospect management, professional development and direct sales through key accounts. ∙ Developed a working knowledge of OEM product offering and order process. ∙ Initiated and implemented the use of a CRM system – “Salesforce” to manage the sales process and communicate with support areas of our business. ∙ Restructured sales territories by market segment and potential fleet opportunity. ∙ Managed pricing and inventory of new and pre-owned vehicles. ∙ Created customer interest through trade shows and vendor events.

Managed all aspects of new and pre-owned trailer sales and marketing. ∙ Restructured sales territories and identified market segments that aligned with our product offering. ∙ Leveraged in depth client relationships from previous employment and prospected to grow relationships through regular office visits with key decisionmakers in our market. ∙ Successfully cultivated new accounts and managed to strengthen existing accounts through needs assessment, consistent contact and follow up. ∙ Coordinated and implemented marketing / advertising campaigns – print ads, co-op advertising, email marketing ∙ Increased branding through trade shows, co-op advertising, writing ad copy, creating brochures, and other marketingmaterials. ∙ Developed in depth knowledge of trailer brands and key component brands to provide differentiation of product and offer thoughtful, forward thinking solutions to better serve our client base. ∙ Managed order process for Wabash National, East Manufacturing Fontaine and Timpte trailer brands. ∙ Developed relationships to gain a working knowledge of finance offering with GE Commercial Finance, Wells Fargo and Gem Commercial Credit.

Provided service that exceeded client expectations and needs throughout the sales process. ∙ Implemented sales strategies and relationship building to meet and exceed sales quotas. ∙ Facilitated professional sales presentations, educating clients on new products and services. ∙ Successfully overcome sales objections and consistently closed new business. ∙ Awarded Carrier-Transicold Dealer of the year 2007. ∙ Strategically developed an alliance with a GSA contractor to provide a record sale of refrigeration equipment to the US military 2007-2010. ∙ Established relationships with commercial truck and trailer dealers, leasing companies and all types of commercial trucking companies.

Responsible for sales, marketing and distribution channels for Commercial Truck,Transit, Municipal, GSE and GSA of Stertil-KONI USA Inc. Responsibilities included contract negotiation, project management, new product development, dealer development and all direct business development for commercial, private and public transportation clients.Key accounts include: New York City Transit, New Jersey Transit, MBTA - Boston Transit