• Instruct students enrolled in foundational cybersecurity courses within the Business and Computer division of the Computer Technology Department, imparting crucial knowledge and skills essential for navigating the complexities of modern digital security.• Employ a diverse range of virtual and online teaching techniques to engage students effectively, leveraging platforms such as Blackboard Ultra, Centrix (Labs), discussion forums, and regular quizzes/tests to create an interactive and dynamic learning environment.• Foster an atmosphere conducive to active participation and collaborative learning, encouraging students to explore practical applications of cybersecurity concepts and techniques through hands-on exercises and real-world case studies.• Stay abreast of the latest developments and trends in cybersecurity, integrating cutting-edge industry insights and best practices into course curriculum to ensure relevance and comprehensiveness.• Provide personalized guidance and support to students, facilitating their academic and professional growth in the field of cybersecurity, and offering mentorship opportunities for career advancement.• Ensure precision in maintaining student records, diligently assess student advancements, and fulfill designated administrative responsibilities, including the systematic monitoring of weekly attendance, to uphold academic standards and facilitate student success.

• Regularly maintain, monitor, and administer servers and network operations, conducting daily checks on bandwidth, firewalls, switches, routers, and temperatures to prevent server failures. Utilize various monitoring tools for optimal performance.• Strategize and implement network updates to enhance speed and reliability, minimizing maintenance needs. Assess infrastructure, plan upgrades, and coordinate deployment efficiently.• Execute Cisco switch configurations, backups, and troubleshooting to streamline administration and elevate network performance. Configure VLANs, spanning tree protocols, and port security for seamless connectivity.• Configure Sonic firewalls to enforce network security policies, including firewall rules, VPNs, intrusion prevention, and content filtering.• Provide comprehensive support for server hardware, software, and desktop issues, ensuring timely resolutions and offering technical guidance to end-users.• Systematically document repairs, replacements, and maintenance, minimizing downtime. Analyze, plan, and execute server patching processes to address vulnerabilities.• Conduct risk reviews with Arctic Wolf, collaborating with analysts to identify security threats and gaps in posture.• Develop a comprehensive plan to mitigate risks, implement security measures, and enhance employee training on cybersecurity.• Configure and maintain security monitoring devices to proactively review and mitigate threats, reducing breach risks.• Assess policies and procedures, implementing revisions to address cyber threats and technological advancements.• Collaborate with teams to develop practical policies aligned with organizational needs and regulations.

• Regularly maintain, monitor, and support servers and network operations, conducting daily checks on bandwidth, firewalls, switches, routers, and temperatures to prevent failures. Employ various monitoring tools for optimal performance and issue identification.• Strategize and implement network updates to enhance speed and reliability, minimizing maintenance needs. Assess infrastructure, plan upgrades, and coordinate deployment efficiently.• Execute Cisco switch configurations, backups, and troubleshooting to streamline administration and elevate network performance. Configure VLANs, spanning tree protocols, port security, and advanced features for seamless connectivity.• Configure Sonic firewalls to enforce network security policies, including firewall rules, VPNs, intrusion prevention, and content filtering.• Offer comprehensive support for hardware, software, and desktop issues, ensuring timely resolutions and providing technical guidance to end-users.• Systematically document repairs, replacements, and maintenance, minimizing downtime. Analyze, plan, and execute server patching processes to address vulnerabilities.• Conduct risk reviews to identify security vulnerabilities and threats, collaborating with analysts to analyze intelligence and review security logs.• Create a comprehensive plan to mitigate risks, implementing security measures, and enhancing employee training on cybersecurity.• Configure and maintain security monitoring devices to proactively mitigate threats, reducing breach risks.• Assess policies and procedures, implementing revisions to address cyber threats and technological advancements.• Collaborate with teams to develop practical policies aligned with organizational needs and regulations.

• Carried out Service Level Agreement (SLA) clarification and support processes, ensuring all parties understood roles, responsibilities, and expectations. Defined SLA parameters, response times, and escalation procedures through stakeholder liaison. Conducted regular reviews and validated SLA reports for work completion and quality, maintaining consistency and identifying areas for improvement.• Ensured network, system, and data integrity via preventative maintenance and company-wide upgrades. Proactively identified vulnerabilities and applied patches or updates to mitigate risks. Led initiatives to optimize networks, resulting in increased speed, reliability, and overall performance.• Designed and built a centralized company catalog for infrastructure support and development. Streamlined resource allocation, reducing IT service delivery time by 20%. Facilitated efficient resource management, improved decision-making, and enhanced transparency across the organization.• Managed networking devices and infrastructure, including switches, routers, and firewalls, ensuring smooth operation, minimized downtime, and enhanced security. Proactively monitored and maintained networking devices, reducing connectivity issues and fortifying against cyber threats.• Identified and resolved technical issues using diagnostic tools, providing improvement recommendations and integration solutions to bolster infrastructure. Contributed to a more stable and resilient IT environment, minimizing disruptions and optimizing operational efficiency.

• Provided assistance to customer IT departments regarding networking issues and software inquiries, diagnosing computer problems over the phone and utilizing remote desktop access for resolution, ensuring optimal customer satisfaction.• Integrated new devices by installing and managing digital imagers on both new and established customer networks, while enhancing network and scanning capabilities.• Supported in-house IT infrastructure and field laptops, delivering fundamental IT support to non-technical staff within the organization, and deploying firewalls, series switches, and security applications.

• Delivered on-site training sessions to numerous customers following the installation of new equipment, extending support across locations in New Jersey, New York, Delaware, and Pennsylvania.• Performed field service and maintenance duties for digital imagers, printers, and duplicators, ensuring client satisfaction and fostering positive business relationships that led to referrals.• Conducted thorough research to tackle customer concerns and technical issues, utilizing various diagnostic tools to identify and resolve problems effectively.