• Manage and monitor all current production systems• Configure, test and maintain application software• Proactively ensure the highest levels of systems availability• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work to implement those fixes• Maintain security and backup/redundancy strategies• Provide application level support as needed• Interact with vendors, technology colleagues, and other business personnel on project, support, maintenance, and production support tasks• Analyze system effectiveness at achieving business goals and recommend improvements, changes, or other strategies to optimize achievement of goals

Analyze, develop, and implement a plan for Windows 10 Upgrade for the court, changes implemented with minimal disruption• Automate Microsoft upgrade deployments using tools such as WSUS, SCCM, & KACE• Automate work with VBScript/PowerShell and SQL.• Recommend schedule, plan and supervise the installation and testing of the upgrade to Windows 10• Work with IT team to solve difficult problems or configurations• Coordinates tasks to project team members as appropriate• Develops and maintains documentation on processes and procedures• Administering and troubleshooting Windows OS• Configurations and Knowledge of Bitlocker Encryption• Current Project Win10 version upgrades via KACE Script Deployments

Contractor: Windows Azure Admin/Engineer with Swinerton Builders (Concord) via Zeek Technologies LLCThe person will be responsible for learning/training with the Azure Cloud Implementation partner so that once the environment has been set up they can take over.POSITION RESPONSIBILITIES AND DUTIES:• Microsoft Admin and Engineer and support a wide range of enterprise Windows and Azure systems• Develop cloud migration paths for our existing on-premise systems• Develop and implement standards and best practices as it relates to systems solutions• Organize collaborative discussions with department stakeholders to ensure solutions are designed for successful deployment, security, and high availability in the cloud• Implement automation techniques to maximize efficiencies of our systems• Configure and manage system monitoring and alerts• Develop and maintain documentation on our cloud solution business continuity• Evaluate proof-of-concepts for server, storage, network, and security technologies to support the cloud infrastructure.Special Projects:• Phishing handling of emails for spam control via Inky, MS 0365, and Cofense Vision and Triage. --Responsible for The Blacklisting/Whilelisting of Problematic Emails/Domains and performing queries, lookups and quarantine / deletes of spam & Phishy email chains. • Migration of Former Employee On-Prem email accounts to Exchange On-line O365 and setting to shared status.--Adjusting each acct’s smtp setting to allow acceptance and migration to online Exchange O365 Status utilizing gui’s and powershell operations.• Migration of Years past CommVault Email Archived Files to .PST and subsequent addition to O365 Exchange on-line content.

• Windows Server Administration (Installs / Upgrades / Tests / Maintains Operating system)• Support Microsoft Windows Servers, VMWare Enterprise ESX Servers, System Center Configuration Manager (SCCM),.• DAY TO DAY:• Data Center Administration - Collaborates with the Network Services Manager to develop best practices for data center administration; monitors, analyzes and re mediates hardware on enterprise class computer servers and appliances; maintains system health and environmental monitoring processes, and establishes notification protocols for data center incidents; coordinates infrastructure upgrades and fixes based on institutional change management procedures (20%)• Windows Server Administration - Installs, upgrades, configures, tests, maintains and supports operating system software in a production environment; reviews performance logs and monitors system performance; troubleshoots and resolves system hardware, software and communications problems; creates shell programs and utility scripts; performs automated and manual backup and restore processes (25%)• Enterprise Communications Administration - Administers the University's MS Exchange Messaging and Communication Platform; develops and maintains integration with off-premise message stores and shared calendaring systems; maintains integrity, performance, and security of institutional email systems; manages email threat detection/prevention systems; monitors and re mediates global domain reputation.

[June. 2019 - Present]:Contractor: Intarcia Theraputics via HighPoint Solutions via IQVIAI was performing projects Upgrading and Managing LAB Workstation Backups via Acronis. Diagnosis of Acronis 11.5 software problems; Planned and implemented Acronis upgrade from version 11.5 to 12.5. Took over the SQL reporting Software Thin Manager Implementation of WinTCM. New Setups and current Client problem solving for the Thin Manager SQL reporting tool. Monitored and managed Virtual Server backups via Veeam Backup Solution. Created Backup Documentation and SOP’s. Server IDRAC Planning and Implementation for Server running Cluster, Hyper-V and Teamed NICS. Integritest instrumentation configuration and remote access setting. Power Shutdown and Solar Winds monitoring projects for high availability. Ticket Cue monitoring via SAManage tools. On going server diagnosis for existing problems.

I have been working a contract withNeetek Systems Integration, Inc. (San Francisco), Via Gigit Global Staffing[Nov. 2018 through Mar. 2019]:Multiple Clients on a weekly basis : Work for these clients consisted of Setup and configuration and patching 2016/2019 Virtual File Servers, Domain Controllers etc., maintaining Veeam Virtual Backup environments, Kace Imaging and Software deployment Appliances, Installation, configuration of APC- UPS 2200's and notification settings, New Virtual Server Build and Configuration: Remote Desktop Server, with Implementation and Remote Desktop Licenses installations, File Servers, Domain Controllers, Repair of damaged BackupExec Server backups and Veeam Image Server Backups, Laptop PXE image and post image laptop configurations. Working with Okta, office365 and Active directory to manage access rights, dual authorization and updated application needs. Group Policy Deployments for File Server Share Access (mapped drives)for All Domain Users, Automatic Printer access for all Domain Computers, VLAN Control to segment Lab Computers and Disable Internet access for them.

• Procurement, setup, and Imaging /maintenance of laptops, servers, printers, and networking equipment (including Cisco 2960s, 3560s, 1841s, 2921s, and HP 1800s, 2824s)--Cisco Routers and Switches, Router VPN management and troubleshooting, IOS upgrades, ACL changes. Switch VLAN setups and adjustments for Phone Voip and LAB Systems connecting to the outside for 3rd party maintenance.• ESXI VMware Server Setup & Maintenance of Guest VM Servers, VMware 5.5, 6.0-- PtoV,VM - Template creation, ESXI host Maintenance, VMGuest systems diagnosis and adjustments. (Adjusting vm for # of cpus, disk size, ram ect.). • Exchange server DAG setup, e-mail archiving, backup / restore (Backup Exec)• VPN support, network traffic routing, switch configuration, VLAN setup• Daily monitoring and analysis of server health have used PRTG, Nagios. Dell Open Mgr.• PBX and IP phone (Shoretel) setup and administration-VOIP segregation via VLAN Definition, Shoretel (Now Mitel) phone purchases, setups/teardowns for employees• Active Directory migration: 2003 to 2008 and AD Domain Migration.• Administration of Help Desk personnel• NetAPP NAS connectivity for Servers and CommVault Enterprise Backups.(Contract 2011-2012, Full time Employee 2012-2018)

Windows SAAS Application Server troubleshooting, maintenance, change orders, supporting XenServer virtual systems and physical systems locally and via Colocation center and Enterprise DeskTop Support.► Web Application Server Problem Solving— Propalms / Terminal Services troubleshooting freeing up Web Server Application access issues. ► Wintel Server Maintenance & Server builds— Day-to-Day setup, Maintenance and Change Orders of Windows based Client Application Servers:• Web Site SSL Certificate Requests and Deploys• Security and access rights for applications and users• Terminal Services User Maintenance & Licensing• Space and user profile adjustments on Server Volumes• New Virtual Server Builds (Win2003)• Web Application Client Setups• Web Application Setups via Propalms Terminal Services• New Employee Desktop Purchases, Setups, Imaging & Deploys• Setup and Tracking of Performance Monitoring and Statistical Data• Colocation Server Management and Maintenance• Maintained Information Resources via Wiki Documentation for Diagnostic Procedures, Server/Desktop Change & Problem Management• On-Call Problem solving for SAAS hosted environments in Wintel and Linux• Scheduled Sever Virus Checking, Disk Maintenance, Windows & Application Patches

Daily Server/Network Systems & Applications Windows Servers 2003— Physical and Vmware server builds and maintenance, troubleshooting, performance support, and Change Order Projects, Supporting both physical systems and virtual systems (VMWARE) consisting of 100’s of servers locally and 1300 nationwide.►On-Call Server Problem Solving—Consisting of local on-call problem diagnosis and correction for over 50 servers at the Fireman’s Fund Corporate Headquarters and remote Primary On-Call Support for Servers throughout the Country-- Network Connectivity, Bad Drive Swaps, All Windows 2003 OS issues, IIS, NIC’s, Cabling, etc.►Projects and Change Orders---In support of many departments of Fireman’s Fund Insurance Co. We run through a varied project work load consisting of: On-Call / On Site Server Problem Resolution Monthly and Bi-Monthly Server Security Patch Deployment IIS6 Setups and Re-Configuration Web Site SSL Certificate Requests and Deploys Crystal Report Updates Application Releases From Test to Production Servers Setup and Tracking of Performance Monitoring and Statistical Data Lotus Notes Installation and Repair for user Security and access rights for applications and users New Virtual and Physical Server Builds, Compaq/IBM (Win2003 Enterprise) Data Promotions to Production Servers Inventory Tracking of Physical Servers on Sight Space and user profile adjustments on Server Volumes Production Server Claims & Ratebook Code Deployments

Day to day Network and Systems Operations supporting over 30 Dell Servers & VMware Server Environments across two locations and 50 Desktops comprised of Dells, HP’s and Clone systems. ►Responsible for, Win2003 servers, Win2000 and NT - Consisting of File Servers, Altigen Phone Server, Web Servers, VMware Hosted Servers, Trend Micro Server, Office Calendar Server, Development, Test and Production Servers and Linux Qmail server. This was a 24/7 hour responsibility including servers both at the main office as well as in a San Francisco (off-site) Server Collocation Center. I was usually the first person called for a problem. I also was responsible for the installation and maintenance of Dell Poweredge Servers with Windows 2003 R2 32 or 64bit OS utilizing a mirrored Raid-1 Server Setup.

Because of outstanding attention to detail and strong customer service skills, I was promoted from the Technical side of the company to the Real Estate division. My Job… to spear-head the newest $20 Million Dollar acquisition and convert it from a residence hotel into extended stay corporate suites. While dealing with problematic residents, a building with 1929 crumbling plumbing, I was successful in getting operations underway, a staff hired, vendor relationships started, rooms remodeled, and new corporate guests taking residence in our remodeled extended stay suites.► Hiring a Great Staff - I interviewed, hired, and trained a staff of 9 to man the 24/7 Front Desk, Perform House Keeping and Building Maintenance. They were chosen for their enthusiasm, sense of humor, great customer service, and positive attitudes.►Creating Procedures and Training Materials – I made sure the staff was prepared for problems and emergencies by creating an emergency procedure manual and a book of important vendor phone #’s. The emergency procedure manual covered fire and alarms and what and what to do in each case an alarm went off.► Computerizing The Operation - I installed the current resident information, formerly on ledger cards, into the Web-Based Yardi Property Management Accounting Software system and OSCAR Reservation Software. I maintained both as we turned over resident tenants and units to corporate extended stay units. This also included posting rents and preparing bank deposits for twice weekly pickup. There were two computers at the front desk and the staff was instructed to keep a daily log of all that occurred during their shift. This came in very handy for legal in dealing with problem tenants.

Over 300 classroom computers needed complete re-imaging on a daily basis. Marketing would sell private class to bring in income. We in IT always made them happen, and on time, regardless of staff, time nor resource constraints. Servers were always maintained for performance and space, company employees were always supported for Help Desk Issues.• Scheduling and Managing Interns – I had as many as 3 interns at any one time to manage and create a schedule of activities to accomplish each day.• Making Sure The Microsoft Tech Class Images Were Current – Every Microsoft tech class had an approved class computer model for each separate computer and had to be updated prior to every new class.• Active Directory Controls – We maintained Active Directory .controls for classroom security lockdown, software installations, Organization Units, Software Updates.• Server Diagnosis and Maintenance –The many servers (as many as 6-10) were always maintained for problems, space considerations, and image storing. Servers were upgraded and switched on a on-going basis as we needed.• We Always balanced both and kept smiling. Helpdesk for 300 student computers & 20 Staff computers.• Paperwork, Keeping the Communications Going - I started the procedures of computerized log “handoff’s” so that the daytime System Administrator. Could pass the day’s information and activities to their evening counterpart. (16 hours each day were covered)• Handling Disasters, Above and Beyond – Twice when the pipes ruptured, I kept fast flowing water away from the servers, in the basement, by sweeping the rushing water away from the server racks. The day-to-day classroom “disasters” were always fixed without problem.• Router and VPN Settings- Each classroom was segmented away from the rest of the Network and other classroom settings. Each Tech Class had its own DHCP server. . I worked with DHCP, DNS & routers to separate the classroom systems from the interior infrastructure .

Responsible for Worldtariff network (NT 4.0), Windows2000 Domain for Web & SQL Servers, MS Exchange 5.5, MS DNS, MS IIS4.0, & Checkpoint Firewall, Backup Exec. Tape Backup Systems, VPN communication environment, Cisco 3524, Switches, Cisco 1600 Routers, WIN/NT File and SQL 7.0 database servers & workstations as Network Administrator. Administrative activities for Servers (Mail, Firewall, File , SQL7 & Development SQL & Web) including File Maintenance, Archiving, Space & Performance Monitoring and adjustments, Data Backup & Restoration. ► Sole Help Desk Support – I performed all Help Desk operations for a staff of 30 people, this included support for Office Suite, Data Archiving and retrieval issues, specialized network files access problems, outlook and email issues, printing problems with HP Large Scale Printers, and assorted ongoing Windows 2000 operating systems support issues.► Server Relocation – I was responsible for the relocation of Web, SQL, Data servers to an Off-Site Data Relocation Center. I ordered the server racks, coordinated delivery and set the racks up.► I implemented An Enterprise Virus Security – I setup an exchange server pre-email virus security system and server security patches.

Primary responsibility of supporting a multi-platform Win/NT 4.0 LAN Environment with Win/95 -98 Stations (Over 75 Stations Supported, two locations). I also performed Adding/Deleting users, Account & Security Restrictions, Device Configurations etc. Also I administrated all aspects of Email & Internet management via MS/Exchange, DSL & Wireless Internet Communications. I updated GEZ into Windows NT 4.0 Network Environment from a pier-to-pier Lantastic Network.I also upgraded their Workstations and Output Capacity Causing an Increase of Productivity and billable earnings to go up by 30%.► Created Help Desk System – I created a Help Desk System solving all computer & software related problems and via the system created: 1) Priority Scoring for future problems, 2) Training materials for ongoing issues.► Created Backup/Archive System - Establishing and Maintaining Automated Information Storage/Retrieval utilizing 3 types of Tape Backups, Zip/JAZ Drives, Archival and Distribution of Client Information via CD-ROM (read/write). ► Standardized Desktop Computers / Increased billable income by 30% – Started with 386 & 486 systems and standardized all production DeskTop Systems to Toshiba P-II’s allowing for faster throughput for every CAD regeneration and based on the hourly billings for each Draftsperson/Architect the increased speed of the systems paid for all the new computers the first month!