Lance Kenyon Email & Phone Number

Edmond, Oklahoma

Oklahoma City, Oklahoma Area

www.LKenyonphotography.comwww.LanceKenyon.comPhotographer for the Oklahoma City Metro Association of Realtors.

Oklahoma City, Oklahoma Area

Fully knowledgeable of bylaws, policies and procedures of the Board, Compliance Guidelines, and the MLS Rules and Regulations. Is familiar with the full capabilities of the MLS system and is able to assist any member in operating any function of the system. Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware including but not limited to:a) Providing member support in retrieving user name, password, proper computer specs, etc. in order to assist them in gaining access into the MLS system. Provides technical phone support for agents as needed in operating functions of the system. b) Processing additions /changes in computer system(s).c) Responsible for making changes in the MLS system that the participant does not have access to (i.e. making withdrawals, correcting errors). d) Responsible for maintaining MLS database integrity.Provide helpdesk support and resolve problems to the end user’s satisfaction.Monitor ticketing system for tickets assigned to the queue and process first-in first-out based on priority.6) Monitor and respond quickly and effectively to requests received through the helpdesk.Respond to queries either in person, over the phone, or via email through the ticketing system.Research user questions using available information resources.Walk member through problem-solving process.Redirect problems to correct resource when needed.Identify and escalate situations requiring urgent attention as needed.Follow established help desk processes and procedures.Log all helpdesk interactions.Inform management of recurring problems.Prepare activity reports.Proactively stay current with system information, changes and updates.Develops good working relationships with members and vendors. Acts as a liaison between he service and MLS vendors in relation to technical support for the office or individuals.Maintains all MLSOK filing.Other duties as assigned.

Oklahoma City, Oklahoma Area

Managed territory across the Oklahoma City and surrounding areas. Performed sales and product training for retail store personnel. Monitored stock levels for all Samsung IT products. Provided merchandising support for accounts with Samsung displays. Provide assisted sales support for accounts emphasizing on solution based sales. Provided interactive training and demonstration support special Samsung events which included presentation, speaking in front of groups, or one on one hands on training to both retail personnel and customers.

Oklahoma City, Oklahoma

Responsible for maintaining the largest Samsung Experience store in OKC. Managed/coached 3 part time associates to make sure sales goals were achieved. Put new product on sales floor and resetting the store front for different product launches. Maintaining the relationship between Samsung and Best Buy to grow both Samsung and Best Buy's profit. Also searched out unique events and ways to showcase product at local events to help with our numbers and sales of specific product.

I provide the best customer experience and recommendations for wireless services and products. While helping customers with their day to day circumstances they may come across with wireless service.

Sold wireless phones and wireless services to customers who needed Cricket's type of service and offering.

I served for the U.S. Army as an Infantryman. Training for battle. In charge of multiple platoons and units in my time there to gain valuable leadership skills and knowledge.

Education record

High School Diploma