Lance Leber Email & Phone Number

Livermore, CA

• Website management and content editor for Winecabinets.com and Vino-Cellars.com
• Graphic design using Adobe Photoshop and Illustrator.
• Implementation of HTML code and some Java Script to modify page content.
• Marketing consultant using various techniques to grow customer database.

Livermore, CA

• Business Technical Support Representative:
• Enterprise customer care position, interfacing with executives and business owners, solving a vast array of internet, telephony and TV issues.
• Consistently meeting quota in a high volume inbound call center, due to my knowledge of procedures, protocols and technical expertise.
• I assumed responsibility of training of new Business Care representatives after my first 4 months of employmentMDU Support:
• I processed, tracked and closed MDU Small Property Contracts, always exceeding quota of 2,000 plus units a month using interpersonal negotiation techniques with property owners. (Over 6250 units secured June-August)
• Tools used: Direct, Lexis-Nexis, Realquest, Excel/Word Spreadsheet Mass Mail/Email merging, ACSR, and other tools to find information about a particular owner of a multi-unit complex.Business Services Coordinator:

• Responsible for mix down and mastering of all tracks released on the label.
• Lead music producer/writer for house music genre – over 80 tracks released. Distributed through online music sites and CD compilations
• Scouting for new artists and trade with other labels within the same genre
• Part of established production duo “Short Bus Kids” quoted by IDJ Magazine (July 2009): “Currently Deep House Music’s Hottest Underground Talent” Later quoted buy Russel Deeks IDJ magazine columnist This is why we.

• Solo contract position with advanced Re-engineering of all preexisting audio equipment while implementing several new features with the older equipment
• Following guidelines pertaining to San Francisco entertainment district zoning requirements, while balancing optimum sound and db gain.
• One on one training of staff to run audio/video matrix system.
• Recruitment of DJ talent for main, happy hour, and specialty nights

• Finding and reproducing software issues using Ad hoc techniques, end user emulation, and software automation scripts.
• Prerelease testing group for award winning HP Touch Smart PC and Media Smart Server.
• Top performer in my OS group, finding the most issues pertaining to HP build upgrades using SOA testing techniques.