Lance Leber Email & Phone Number

Livermore, Ca

• Website management and content editor for Winecabinets.com and Vino-Cellars.com• Graphic design using Adobe Photoshop and Illustrator.• Implementation of HTML code and some Java Script to modify page content. • Marketing consultant using various techniques to grow customer database.

Livermore, Ca

Business Technical Support Representative:• Enterprise customer care position, interfacing with executives and business owners, solving a vast array of internet, telephony and TV issues.• Consistently meeting quota in a high volume inbound call center, due to my knowledge of procedures, protocols and technical expertise.• I assumed responsibility of training of new Business Care representatives after my first 4 months of employmentMDU Support:• I processed, tracked and closed MDU Small Property Contracts, always exceeding quota of 2,000 plus units a month using interpersonal negotiation techniques with property owners. (Over 6250 units secured June-August)• Tools used: Direct, Lexis-Nexis, Realquest, Excel/Word Spreadsheet Mass Mail/Email merging, ACSR, and other tools to find information about a particular owner of a multi-unit complex.Business Services Coordinator: • First point of contact for new customers, discussing details of new orders, discussing pre-installation issues that can be solved as to insure a quality “switch over” on the day of installation.• Detailed technical knowledge of all Comcast services, databases, and protocols, to create a positive, comfortable customer transfer.

• Responsible for mix down and mastering of all tracks released on the label. • Lead music producer/writer for house music genre – over 80 tracks released. Distributed through online music sites and CD compilations• Scouting for new artists and trade with other labels within the same genre• Part of established production duo “Short Bus Kids” quoted by IDJ Magazine (July 2009): “Currently Deep House Music’s Hottest Underground Talent” Later quoted buy Russel Deeks IDJ magazine columnist This is why we dance (Dec 2009) : “2009’s best new production duo without question”

• Solo contract position with advanced Re-engineering of all preexisting audio equipment while implementing several new features with the older equipment• Following guidelines pertaining to San Francisco entertainment district zoning requirements, while balancing optimum sound and db gain. • One on one training of staff to run audio/video matrix system.• Recruitment of DJ talent for main, happy hour, and specialty nights

• Finding and reproducing software issues using Ad hoc techniques, end user emulation, and software automation scripts.• Prerelease testing group for award winning HP Touch Smart PC and Media Smart Server.• Top performer in my OS group, finding the most issues pertaining to HP build upgrades using SOA testing techniques.