• (Promotioned in January of 2010 from North Branch In-Store to St. Anthony Falls Branch, March of 2011 to the Battle Creek Branch, and March of 2012 to St. Paul Center-Downtown location)• Manage the branch, including hiring, staging, scheduling and supervising branch staff• Ensure that budget goals are met and to ensure compliance with all banking laws and regulations. • Communicate performance goals and results; recognize performance; provide coaching and training• Ensure branch meets customer service goals and achieves business results by developing, motivating, and rewarding employees• Coordinate operational activities within the branch to ensure satisfactory passing of Retail Quality Assurance assessments and operational audits.• Handle customer questions, concerns, and complaints as escalated by branch staffing or otherwise as needed. Maintained thorough knowledge of teller and platform functions

• Meet Sales Goals in Standards of Cores, Profit, Partner Referrals, and Loans• Give the correct financial advice and services (open depository accounts, home equities, loans, lines)• Meet all customer’s expected values and needs• Build and maintain strong customer relationships• Promoted March of 2008 upon college graduation from Lead Teller to Personal Banker