Lance Marwood Email & Phone Number

Hamilton, On, Ca

Hamilton, On, Ca

Hamilton, Ontario, Canada

Aided in creation and launch of V13 PromotionsCreation of copy, promotional assets, and promotional services guidesConsultation and industry guidanceDistribution list creation, expansion, and analyticsEmail marketing services and analytics

Hamilton, Ontario, Canada

Hamilton, Ontario, Canada

Remote

*Receive pitches from PR firms, artists, tertiary media*Maintain and foster relationships *Coordinator reporting directly to Publisher/CEO*Prepare and input content for site*Use communication outlets to maximize media coverage*Contribute to ideas to better leverage channels for media relations purposes *Content series coordination and creation*Schedule and conduct interviews with artists, musicians, experts

Hamilton, Ontario, Canada

Reviews, features, editorials, interviews

Remote

*Created and distributed social media content to enhance and grow business brand*Created and executed digital communications plan in order to better engage followers, contributing to retention and growing audiences. From June 2022 until contract end October 2022, the implemented strategy increased engagement by 132%, reach by 530%, and followers by 22%*Autonomously kept up-to-date with current trends and software to ensure creative engagement strategies *Utilized social media software to ensure peak posting hours*Acted as advisor ensure client had an expert to consult on to ensure they reached (and surpassed!) their targets

Hamilton, Ontario, Canada

Acted as front-facing representation for Rogers Bank and Concentrix with clients, while also collaborating with internal senior leadership and providing additional support for colleagues when requestedOn behalf of Rogers Bank, independently investigated alleged insurance and credit card fraud cases through examination of financial documentation and witness accountsAfter conducting thorough research, evaluated and collated verified information regarding fraud investigations into detailed reports for submission to clientFurther enhanced interpersonal skills through identifying appropriate approach to gain confidence of witnesses during interviews regarding fraud cases

Hamilton, Ontario, Canada

Client Services for Rogers BankActed as first point of contact with clients facing challenges; would identify issue and provide resolution when possibleProfessionally and respectfully handled conflict resolution, dealing with a range of client issues and escalating to senior leadership when neededSuccessfully promoted and sold additional financial products, including balance transfer offers and insurance packages, with knowledgeable and friendly service.

200+ reviews, interviews, and features

Milton Keynes, United Kingdom

*Responsible for overseeing and reporting on Conduct Compliance and Regulatory topics throughout the business*Developing, maintaining and reporting business monitoring plan, thematic and localised business reviews*Maintaining and reporting Conduct Risk Dashboard, and successful completion of new version of this Dashboard*Horizon-scanning and summation of incoming regulation and legislation in monthly updates to senior management across the business*Responsible for regulatory compliance of financial promotions for Mercedes-Benz Financial Services and Daimler Insurance Services*Consistent collaboration with Operational Risk, Financial Crime, and Data Protection management to ensure these risks are analysed and reported into relevant dashboards *Collaboration with Business Continuity Team to ensure operational resilience of MBFS

Milton Keynes, United Kingdom

*Responsible for administrative tasks, managing work queue, team inbox, and various communications throughout dealer network*Trained in compliant underwriting of both new and returning customers, ensured acceptable levels of risk using Daimler Scoring Risk framework*Trained in company analysis, anti-money laundering and anti-financial crime activities

Milton Keynes, United Kingdom

• Utilized interpersonal and communication skills to liaise with customers and retail network to bring meaningful resolutions for customers.• Conducted root cause analysis, administered remedial actions, and communicated learnings to business and retail network, ensuring excellent customer service throughout process.• Assigned to VIP, Board of Management, and social media complaints.• Responsible for Sensitive Cases - critical & terminal illness, domestic abuse, suicide and mental health, and death - contacted customers (or family of late customers) and resolved concerns.• Won 2017 Inspiration Award, nominated and voted on by peers in Customer Operations.

Toronto, Ontario, Canada

Returned to flagship location to aid in training staff on craft beers and cocktails, food and retail service, and customer complaints.

Toronto, Ontario, Canada

Acted as senior staff leader, managed staff members, ensured daily financial tasks completed, monitored system functions, supervised daily schedule and workflow to ensure all logistical operations ran successfullyManaged and created staff schedule, monitoring upcoming special events to ensure operation was always adequately staffed to ensure positive client experienceCreated and hosted ongoing weekly special event, which drove customer volume resulting in increased revenue Liaised with owners and Manager on staffing challenges, while creating and sharing management records and suggested monthly sales initiatives.

Toronto, Ontario, Canada

Large volume restaurant service, games facilitator, and promoted retail sales. Aided management in preparing and opening second location for Snakes and Lattes business.Trained staff in beer, spirits, and cocktails mixology and service utilizing Corby's spirits training.Developed promotional trailer for opening of second location, most watched video on YouTube channel to date.

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Bachelor Of Arts - Ba, Liberal Arts And Sciences/Liberal Studies

Activities and Societies: Spirit Live! Radio, Arts & Contemporary Studies Student Union, The Continuist

Bachelor Of Arts - Ba, Liberal Arts And Sciences/Liberal Studies