Lance Masters Email & Phone Number

Woodstock, Ga, Us

Woodstock, Ga, Us

Gb

Currently, I drive transformation of IT service management processes to enhance efficiency and effectiveness, significantly reducing operational costs. I provide expert advisory services as an Independent Advisor, leveraging extensive experience in Information Technology, Business Operations, and General Management. I optimize governance, compliance, and risk management practices across multiple consulting engagements. I also ensure seamless integration of best practices into client IT frameworks, fostering sustainable improvements and strategic growth.Accomplishments:• Revived ITSM tactics, culminating in 40% uplift in service delivery quality and 10% cost cut via process fine-tuning.• Guided consultative undertakings that restructured IT service catalogs, achieving 25% cost savings and 15% service rollout speed enhancement.• Undertook extensive risk evaluations, devising remedies that shrank IT-related perils by 40% across customer enterprises.

Gb

In this role, I led optimization and transformation projects for ITSM processes to boost IT service delivery quality and operational efficiency, resulting in cost savings and enhanced customer satisfaction. I developed and implemented GRC solutions to improve risk mitigation strategies for different projects. I also oversaw cross-functional teams, ensuring the integration of best practices within the client's organizational culture.Accomplishments:• Engineered robust ITSM frameworks that enhanced service agility, delivering up to 95% growth in customer satisfaction and typically 25% boost in service efficiency.• Transformed ITSM processes for Fortune 100 companies, achieving the goal of 50% reduction in process cycle time and savings of $2M in operational costs.

Gb

As a Manager, I developed and optimized ITSM frameworks to elevate service delivery, resulting in significant growth in customer satisfaction and service efficiency. I applied expertise in governance, compliance, and risk management to enhance business operations and management functions.Accomplishments:• Engaged in organizational ITSM transformation, achieving approximately 60% growth in operational robustness, contributing to annual savings of $1M in IT-related costs.

Chicago, Il, Us

For this organization, I directed companywide ITSM overhaul initiatives, resulting in marked increase in operational resilience and substantial cost reductions. I led cross-functional teams in the implementation of best practices and process improvements, ensuring alignment with organizational goals and industry standards.Accomplishments:• Pioneered IT service delivery upgrade, accomplishing 30% operational risk reduction and 15% rise in change management efficacy.• Orchestrated the company-wide adoption of Continuous Service Improvement, realizing 30% elevation in service metrics via CSF and KPI assimilation.• Progressed within the enterprise, starting as senior associate and rising to supervisor, manager, and finally Director. Achieved this growth by consistently surpassing all key performance indicators and driving business expansion.