Lance Mullins Email and Phone Number
Lance Mullins work email
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Lance Mullins personal email
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As a seasoned Senior Operations Manager, I have a strong track record in logistics, warehouse management, and personnel development, demonstrating my ability to drive operational efficiencies, achieve cost savings, and deliver service excellence. My expertise in Lean and Kaizen methodologies has led to significant performance improvements, including $1.3 million in savings and elevating package return rates from 15.97% to 97%. I prioritize training and development through comprehensive programs that ensure new associates are equipped for immediate productivity and empowered to meet high standards from day one. My commitment to safety and compliance has resulted in a 0% injury rate, reinforcing a culture of accountability and proactive risk management.In my recent role as Director of Continuous Improvement at Interstate Waste Services, I was headhunted to optimize policies and procedures across newly acquired sites in the New York metropolitan area. I implemented a Customer 360 plan to enhance program management and foster a responsive operational environment through a centralized call line for supervisors. My collaboration with General Managers to assess PPE spending not only ensured driver safety compliance but also allowed leaders to focus on strategic initiatives, showcasing my ability to balance immediate operational needs with long-term goals.Managing high-stakes operations has equipped me to exceed client standards and stakeholder expectations consistently. I have maintained a 99.8% scan compliance rate and successfully balanced complex demands through precise planning, daily touchpoints, and alignment on key metrics across teams. My solutions-oriented approach, combined with a focus on quality and client satisfaction, has been instrumental in maintaining smooth operations that consistently deliver on organizational goals.I am eager to connect with organizations seeking a director-level leader with a strategic vision for operations management. I look forward to leveraging my skills to drive impactful results in the Last Mile Logistics and Waste Management sectors while fostering a culture of innovation and continuous improvement within the teams I lead.
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Operations SupervisorWaste Connections Of New YorkJersey City, Nj, Us
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Multi. Site Continuous Improvement Manager (Laid Off Due To Company Downsizing)Interstate Waste Services, Inc. Mar 2024 - Jul 2024Teaneck, New Jersey, UsMy role as the Director of Continuous Improvement at Interstate Waste Services was centered around driving operational efficiency across newly acquired sites across all five boroughs of NYC, upstate New York, New Jersey, and parts of Connecticut, with a particular focus on the New Jersey market. I was recruited specifically for this role to optimize policies and procedures across a dynamic and expanding operational landscape. Key initiatives included implementing a Customer 360 plan, which helped increase associate awareness of underutilized resources and identify service gaps, enabling us to create actionable strategies to address missed customers.In this role, I also launched a centralized call line for supervisors, providing them with the flexibility to manage workloads remotely while maintaining driver accountability. Additionally, I collaborated with General Managers to streamline PPE distribution through automated solutions, ensuring drivers were equipped with necessary safety gear before their shifts. To onboard new associates effectively, I developed and executed a comprehensive four-week training program that integrated operational tools and regular feedback for continuous improvement. I was dedicated to enhancing Interstate Waste Services' efficiency by identifying improvement areas and implementing strategies to minimize operational waste and streamline workflow. My approach emphasized safety, reinforcing it from both policy and procedural standpoints to ensure a secure work environment. Additionally, I led a cross-functional team in analyzing and capitalizing on process improvement opportunities. Through this initiative, I provided team members with guidance and support on effective tools and techniques, ensuring that improvements were implemented seamlessly and aligned with our operational goals. -
Operations ManagerAmazon Sep 2022 - Oct 2023Seattle, Wa, UsAt Amazon, I was initially headhunted for a Senior Operations Manager role at DNY1 & DNY3 Last Mile, one of the East Coast's oldest operating facilities. I collaborated with site leadership and regional directors to meet critical key performance metrics. Managing a monthly budget of $5,000, I focused on improving employee engagement, safety, and training initiatives to build a solid and supportive work environment. I also created and implemented structured training materials for new associates, ensuring they received guidance from day one, which led to enhanced productivity and higher performance outcomes.My role included achieving a 99.8% scan compliance rate by coaching associates on proper scanning techniques and optimizing performance to reach a target of 1,500 scans per hour. I also led engagement initiatives such as DEI projects, monthly lunches, and birthday roundtables, which promoted a positive workplace culture and contributed to high employee morale. Additionally, I maintained a 0% injury rate through regular safety walks and ensured area managers conducted daily safety checks, emphasizing a proactive approach to safety.I also executed daily standups and hourly meetings with area managers to maintain alignment on metrics, balancing inbound and outbound operations to meet delivery estimates. Notably, I achieved a 99.8% quality goal by ensuring timely package delivery and effectively managing damaged and dwelling parcels. By enhancing training processes for Day 1 associates in the Stow Path, I achieved a goal stow rate of 304 through regular audits and targeted instruction. I later stepped down from this role due to medical reasons. -
Terminal ManagerCapstone Logistics, Llc Jun 2020 - Jul 2022Peachtree Corners, Georgia, UsFrom 2020 until 2022, I served as Terminal Manager at Capstone Logistics. In this capacity, I led complex internal operations and warehouse processes while collaborating with senior leadership on goal setting, dispatching, and optimizing routing to drive organizational success. Through strategic initiatives, I achieved an 80% retention rate of building staff by providing competitive compensation and benefits. I also implemented cost-saving measures, such as streamlining roles and reallocating employees, which resulted in $40K in labor savings while maintaining competitive pay for associates.During this time, I consistently delivered high client success rates: 99% with DHL, 97% with Staples Last Mile, and 98% with Pitney Bowes, ACI, and UPMSI. Additionally, I generated $1.3 million in savings by reducing temporary labor costs, liquidating equipment, and cutting unnecessary maintenance expenses. I upheld strict compliance with safety protocols and quality expectations, fostering a culture of operational excellence and adherence to customer policies. My solutions-oriented approach helped to mitigate incidents and injuries, ensuring minimal disruptions to daily operations by proactively addressing log variances and service issues. -
Operations ManagerCapstone Logistics, Llc Dec 2019 - Jun 2020Peachtree Corners, Georgia, UsMy role as an Operations Manager at Priority Express involved directing comprehensive warehouse operations for a leading regional delivery and logistics provider, ensuring smooth supply chain management for a diverse client base. I optimized resource allocation by managing and scheduling 34 drivers and streamlining workflows to improve on-time delivery rates and overall efficiency.I also significantly improved the package return rate from 15.97% to 97% within four months, demonstrating the effectiveness of the process enhancements I implemented. During the COVID-19 pandemic, I also pushed for and won a permanent $2.00 pay rise for warehouse associates, which helped to boost retention and employee satisfaction.
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Shift Manager Of LogisticsAmazon Jul 2018 - Dec 2019Seattle, Wa, UsI oversaw more than 200 drivers and 100 associates at Amazon Logistics, where I directed end-to-end logistics and warehouse operations to ensure effective and timely delivery operations. I also managed inbound and outbound delivery processes across the Amazon network, consistently meeting stringent deadlines while maintaining high-quality standards. My efforts resulted in maintaining PNOV (packages not on the van) levels consistently below 1000, underscoring my dedication to operational excellence. Additionally, I focused on building strong, collaborative partnerships with Driver Service Providers (DSPs), which enhanced performance and cohesion across delivery functions. My leadership and commitment to efficiency contributed significantly to the overall success of logistics operations within the organization.
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Management TraineeEnterprise Rent-A-Car Jan 2018 - Jul 2018St. Louis, Mo, UsRecognized for my communication and interpersonal skills, along with customer-focused mindset, I delivered remarkable customer service through effective communication with customers, vendors, and co-workers. I also gained exceptional ability to develop new business and establish productive business relations, as well as facilitate training and deliver exceptional leadership to staff to ensure their growth. Likewise, I gained proficiency in reviewing branch's P&L statement and maintaining cost control pivotal in maintaining profitability of the business. -
Leadership TraineeRepublic Services Jan 2017 - Sep 2017Phoenix, Arizona, UsArmed with commitment in continuous learning, I took part in a comprehensive 18-month leadership development program that delivered job training in several areas of the company, which enabled me to obtain strong understanding on the different aspects of the company. I also developed my capacity flourish and lead a team of professionals in a fast-paced ever changing environment. With my communication and interpersonal skills, I was able to network and establish close working relationships with employees at all levels — from the executives to clients. While also taking on key lead roles with the company from Driver Supervisor, Manager of Maintenance, HR Manager, Sales Manager, and Operations Manager. -
Scale OperatorRepublic Services Oct 2014 - Jan 2017Phoenix, Arizona, UsAs a Scale Operator, I drove efforts in making sure that the work environment was in safety compliance with the policies and procedures of the company. In addition, I managed the operation of weigh scales, scale computers, software programs, data entry, cashier duties, and record keeping. I was also took ownership of coordinating the screening and recording of incoming loads to the land fill.
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New Hire InstructorRepublic Services Feb 2015 - Mar 2016Phoenix, Arizona, UsOffering my knowledge and expertise as a New Hire Instructor, I educated new employees about the policies and procedures of the company, along with OSHA and DOT requirements to ensure success and safety standards. I took charge of presenting up-to-date information about the benefits that the company offers, such as health insurance policies and 401K plans. Furthermore, I collaborated with general managers, managers, and supervisors in the office to keep my understanding of with company policy up-to-date.
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SpecialistApple Jun 2013 - Aug 2014Cupertino, California, UsHaving worked as an Apple Specialist, I assumed a dynamic role in turning guests into loyal Apple customers by establishing and maintaining an enthusiastic and positive environment for customers and fellow staff members. I ensure that my knowledge about Apple products and Apple programming are of the current stature; thus I was able to full-educate customers on each product they wanted to purchase. This resulted in the provision of exceptional service, resulting to achieving more than $1M sales.
Lance Mullins Skills
Lance Mullins Education Details
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Hilbert CollegeGeneral
Frequently Asked Questions about Lance Mullins
What company does Lance Mullins work for?
Lance Mullins works for Waste Connections Of New York
What is Lance Mullins's role at the current company?
Lance Mullins's current role is Operations Supervisor.
What is Lance Mullins's email address?
Lance Mullins's email address is ln****@****hoo.com
What schools did Lance Mullins attend?
Lance Mullins attended Hilbert College.
What skills is Lance Mullins known for?
Lance Mullins has skills like Leadership, Administrative Assistance, Therapists, Team Building, Powerpoint, Social Media, Defense, Public Speaking, Purchasing, Human Resources, Yahoo, Budget Control.
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