Training Manager
Englewood, Co, Us
Management of team which facilitates new and ongoing education andtraining for Customer service center employees. The team consists of a New hire training team, a continuing education team, as well as an on the job training team. Functions include but are not limited to Payroll Admin., Recruiting, Hiring, Inventory Management, Team Management(63 person staff including Supervisors, Trainers, Coaches and CSR/Buddy's), Schedule Admin., and Human Resource Management. Previous job functions also included: Facilitated Corporate Training. Technical Writer of procedural and escalation documentation. Design of class curriculum materials. Design, implementation and enhancement of training tools through Access Database, Excel and Power Point software as well as HTML, JavaScript and ASP. Management and mentoring of 13-27 person Technical/Dish team. Quality Assurance of inbound calls. Inbound and outbound Technical Support, Billing, Return Authorization and Sales calls from customers, while maintaining high call statistic levels.