Company-wide administration and direction of IT services and solutions. Technology Procurement. Azure/O365 administration. Netsuite ERP administration and development. IT Security administration and direction. Video surveillance systems administration.

Systems Engineer responsible for on-site customer interaction. Level 1, 2 and 3 IT support. Configuration and monitoring system networks to include switch gear, firewalls, servers both virtual and physical, NAS, Shoretel, AD and Exchange support. Local and cloud based back-up administration, ConnectWise Support Ticket system, Labtech systems integration. Desktop Support

Upkeep of current information/guides in MS Sharepoint database for proposal group. Duties include production support and MS Visio process/flow creation.

Design and maintenance of rental and equipment inventory database. Trackingof equipment utilizing database. Billing and accounting for rental and sales equipment utilizing Sage ERP MAS 90/200 accounting software. Crystal Reports utilization for form printing for use within MAS 90/200. Website design and maintenance utilizing multiple formats and driven by designed database. Company-wide computer/IT maintenance, including multiple server environment, and desktop management(Windows XP/7/8, Mac OS).

Increased operational efficiencies to premier levels within the company. Grew the area/size of operations by 300% while maintaining a positive work environment and increasing performance at all levels of operations.Duties included operations management of installation and service work force for a large 3 state region. Total staff under my management area was 100 employees. Other essential duties included management of budget, in which was done with great effectiveness, including cultivating savings of over $100k per year for the company. Overall HR operations including recruiting, hiring, and disciplinary activities. Day-to-day operations including Seibel Systems and CSG systems routing, management of Supervisory, office and warehouse personnel, fleet management, procurement and travel management. Trained personnel in new hire orientation, ongoing up-training and SBCA certification.

sales and customer service to large customer base. Responsible for business operationsincluding employee relations, retail business management, financial reconciliation and inventory management including buying and store replenishment.

Management of team which facilitates new and ongoing education andtraining for Customer service center employees. The team consists of a New hire training team, a continuing education team, as well as an on the job training team. Functions include but are not limited to Payroll Admin., Recruiting, Hiring, Inventory Management, Team Management(63 person staff including Supervisors, Trainers, Coaches and CSR/Buddy's), Schedule Admin., and Human Resource Management. Previous job functions also included: Facilitated Corporate Training. Technical Writer of procedural and escalation documentation. Design of class curriculum materials. Design, implementation and enhancement of training tools through Access Database, Excel and Power Point software as well as HTML, JavaScript and ASP. Management and mentoring of 13-27 person Technical/Dish team. Quality Assurance of inbound calls. Inbound and outbound Technical Support, Billing, Return Authorization and Sales calls from customers, while maintaining high call statistic levels.

Rescue Swimmer-SAR/AW: Search and Rescue duties including aviation support. Ongoing SAR and medical training. Qualification and certified Military EMT Field Specialist. Qualification for Anti-Submarine Warfare Aircrew.Honorably Discharged (Medical) from Active Duty due to injuries sustained while performing SAR operations.