Lance Nathan Email & Phone Number

Washington, District Of Columbia, United States

Washington Dc

Bethesda, Maryland

Bethesda, Maryland

Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance).

Greater Nashville Area, Tn

-Marshalls aircraft on the ramp including directing, assisting and parking all arriving, departing and towed aircrafts in accordance with safety policy and procedures.-Performs wing walker duties to protect the aircraft wing from equipment in the path of pushback and maintains visual contact with the pushback driver to alert the driver of any danger.-Lifts, loads/unloads, sorts and transfers passenger baggage, airmail, freight and company material in and out of aircraft bins, belt loader or baggage carts in a safe manner and within specific time constraints.-Maintains safety and security of the ramp at all times and complies with safety procedures and station policies.-Reads and verifies the city and flight number for every bag to ensure correct loading of customer bags.-Communicates with Operations, Flight Crew personnel and other ground personnel concerning arrival/departure information in a professional manner.-Drives/operates ramp equipment, including but not limited to bag tugs, belt loaders, aircraft tow tractors and water and lavatory servicing vehicles in a safe manner.-Services aircraft as needed to include cleaning lavatories and cabin and restocking items.-Arrives to work on time and at assigned post to ensure prompt servicing of the aircraft and on time departures.-May work in the baggage make-up area and prioritize baggage load for delivery to the proper aircraft for loading.-Ensures GSE equipment is in proper working order.-Other duties as assigned.

Franklin Tn

DUTIES AND RESPONSIBILITIES:-Register guests and assigns rooms. Accommodates special requests whenever possible.-Assists in preregistration and blocking of rooms for reservations.-Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.-Understands room status and room status tracking.-Knows room locations, types of rooms available, and room rates.-Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.-Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early chek-ins, special requests, and day use rooms.-Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.-File room keys ( only for manual room key hotels)-Knows how to use front office equipment.-Process guest check-outs.-Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,-Follows procedures for issuing and closing safe deposit boxes used by guests.-Uses proper telephone etiquette.-Uses proper mail, package, and message handling procedures.Courier Mail Register-Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and -meetings taking place in the hotel.-Attends department meetings.-Reports any unusual occurrences or requests to the manager or assistant manager.-Knows all safety and emergency procedures, Is aware of accident prevention policies.-Maintains the cleanliness and neatness of the front desk area.-Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.

Franklin, Tn

-Provide the pivotal first impression, setting the tone for the guest experience.-Extend a genuinely friendly welcome to arriving guests. Help with doors and luggage, guiding guests to the front desk, assisting guests to their rooms, and offering tips about the property and room amenities.-Respond helpfully to guest questions about the property, getting around and nearby happenings.-Pitch in. Help guests with special requests, room deliveries, and transportation arrangements when the need arises. Tidy the lobby and public areas when you see something out of place, reporting any repair or maintenance needs.

Franklin, Tn

-Complete final breakdown of function, by cleaning the room, and cleaning and returning equipment to its proper location. Complete closing duties, including storing all reusable goods, locking doors, breaking down goods, etc. Set up, stock, and maintain work areas. Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas. Transport dirty linen to correct area to be cleaned, separate napkins from tablecloths, and restock linen shelves with clean linens. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Assist other departments when needed to ensure optimum service to guests.-Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested by Supervisors.

Associate'S Degree, Business

Bachelor Of Business Administration (B.B.A.), Hospitality Administration/Management

Collegiate 100 Phi Eta Sigma Honor Society