Lance Navin Email & Phone Number

Phoenix, Az, Us

Tempe, Arizona, United States

- Leading, managing, and supporting core Yardi application initiatives and medium to large scope projects- Resolves Service Desk escalations and trains Service Desk and Platform Analyst team members- Write epics, stories, bugs, and tasks with detailed requirements and acceptance criteria (scrum/Kanban)- Testing and Implementation of Yardi plugin upgrades, hotfixes, workflows, new tools, and functions - Provide analytical oversight to implementations, processes, and reporting, etc

Tempe, Arizona, United States

- Leading, managing, and supporting Yardi application initiatives and projects- Resolves Service Desk escalations and trains Service Desk team members on Tier I and II level tasks- Write epics, stories, bugs, and tasks with detailed requirements and acceptance criteria- Support project delivery by tracking activity, resolving problems, and publishing progress reports- Provide analytical oversight to implementations, processes, and reporting, etc

Scottsdale, Az

- Managing multiple user setup, profiles and roles, troubleshooting user issues and providing tech support- Identify and communicate potential system, process and training improvements that will drive increased user adoption, improved user satisfaction and overall data integrity- Knowledgeable with company-specific property management and accounting business procedures and needs; continually look for ways to leverage business system's capabilities to improve efficiency- Support the software testing/QA process on an as-needed basis, which includes devising test plans, creating test cases, establishing protocols and appropriate testing environments and coordinating actual testing- Systems supported include but are not limited to: yardi voyager, rentcafe, yardi client central, Microsoft suite, SQL Script, etc.

Phoenix, Arizona Area

- Trains staff members on business systems and operations by hosting online webinar basedtraining, phone training & in-person training.- Manages and develops Learning Management System (LMS) to ensure all users are completingtraining modules as developed by deadlines. Communicates training progress with supervisorsand HR team.- Manages helpdesk ticketing system and email tickets to assist end-users with trouble issues orknowledge requests. Systems used include: Yardi Voyager, CRM, Rentcafe, Connect wise, Freshdesk, Isolved HCM, ELearning, Kaseya, Angus, Salesforce, and Bluemoon.- Continuously stay up to date with systems changes and updates to ensure knowledge ofbusiness systems is globally understood.- Assist with system upgrades, implementations, and maintenances when required.

Scottsdale, Arizona

- On a team that oversaw utility activations/deactivations/trouble shooting for 30,000+ homes. Worked with Conservice. - On a team that is tasked with drafting, proofing and sending out all legally binding leases, lease renewals, and contracts between tenants and our management company - Responsible for record-keeping, data entry, auditing and reporting. Use of Yardi, Salesforce and Rentcafe. - Helped to create and implement new resident services policies, insurance program, and rental verification program - Responsible for oversight of rental insurance program of 30,000 + homes and verification processes for past tenants.

Tempe, Az

- In Charge of all Leasing Professionals - In Charge of Public Relations, Marketing, and Social Media- In Charge of all residents files, as well as property master unit spreadsheet and data entry- Oversee all Leasing materials, leases, and screening of prospects- Touring residents, typing leases, and signing prospects

Tempe, Arizona

- Handling day to day office administrative work- Data entry and archiving - Giving tours of the property- Drafting and Signing leases to rent on property- Marketing and Promoting- Organizing and Responsible for all leases and lease organization

The Cottages Of Tempe

- Handling day to day office administrative work- Data entry and archiving - Giving tours of the property- Drafting and Signing leases to rent on property- Marketing and Promoting-Lease up of property prior to grand opening

Arizona State University -Tempe Campus

- Represented and led a Fraternity of over 150 men- Trained, Supervised, and directed an Executive Board of 11 members- Managed and Supervised a Budget of approximately $120,000 annually- Event Planned, Fundraised, and overseen community service projects. - Personally oversaw Greek Housing Projects with ASU- Risk/Threat Assessment- Managed Public Relations as well as marketing initiatives - Provided an atmosphere to mold and guide the future leaders of the organization- Personally wrote our 23 page Bylaws and Housing Guidelines that still are in effect today

I interned for U.S. Senator John McCain at his phoenix location handling Front Desk/Phone duties, Case Work, Archiving, as well as Data Entry.

Bachelor Of Science (B.S.) Political Science, B.S. Political Science / Minor In U.S. History / International Studies Certificate, Senior

Activities and Societies: Arizona State University Rugby, Former President of the Delta Tau Chapter of the Pi Kappa Alpha Fraternity.

Diploma