Lance Neo Email & Phone Number

Singapore

Working within a fast pace and dynamic environment means my job is varied:• Resolve product or service problems by addressing student complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrective actions; following up to ensure resolution.• Achieve operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing… Show more Working within a fast pace and dynamic environment means my job is varied:• Resolve product or service problems by addressing student complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrective actions; following up to ensure resolution.• Achieve operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvement• Liaising with overseas universities on matters concerning the conduct of the course in Singapore• Conducting Welcome Orientation / inductions and class visits• Liaising with lecturers to assist them in conducting their lessons and support them in ensuring students have a good learning experience.• For 3 consecutive years, I have been placed in charge of planning and organizing the biggest Graduation Ceremony hosted by Kaplan each year. Overseeing the entire operation and planning, this has provided me with the necessary opportunity to lead a team of staff in ensuring that the Ceremony is conducted with professionalism and dignity that our students deserve. As with all major projects, there will be unforeseeable problems and the task which the management has entrusted me grants the opportunity to learn how to respond to situations instantly. Show less

This was my first permanent job after I completed my national service and upon which having my second spell with HSBC due to concurrently attempting my Bachelor studies on a Part Time Basis. The job provides back end administrative support. This job provided me with a good opportunity to learn how to provide back end support to ensure operations can run smoothly, thus enhancing customers’ banking experience. Job responsibilities included :1. Updating of client’s information via KYC… Show more This was my first permanent job after I completed my national service and upon which having my second spell with HSBC due to concurrently attempting my Bachelor studies on a Part Time Basis. The job provides back end administrative support. This job provided me with a good opportunity to learn how to provide back end support to ensure operations can run smoothly, thus enhancing customers’ banking experience. Job responsibilities included :1. Updating of client’s information via KYC (Know Your Customer) System2. Ensuring required information are updated and proper documentation for internal and external customers3. Retrieval of items for the compliance team as well as archiving of the documents Show less

Singapore

This was my first job after my national service. The job was on a one year contract basis. The job responsibilities included liaising with contractors on the setup and display of Point of Sales materials at various outlets including NTUC Fairprice, Cold Storage, Giant and Shop & Save. Even though I was only a contract staff, I was given many opportunities to work with the permanent team in organizing events. This was because some of my ideas were adopted for the various promotional… Show more This was my first job after my national service. The job was on a one year contract basis. The job responsibilities included liaising with contractors on the setup and display of Point of Sales materials at various outlets including NTUC Fairprice, Cold Storage, Giant and Shop & Save. Even though I was only a contract staff, I was given many opportunities to work with the permanent team in organizing events. This was because some of my ideas were adopted for the various promotional events.Reason for leaving : End of one year contract Show less

Singapore

This was my first permanent job after I completed my national service and upon which having my second spell with HSBC due to concurrently attempting my Bachelor studies on a Part Time Basis. The job provides back end administrative support. This job provided me with a good opportunity to learn how to provide back end support to ensure operations can run smoothly, thus enhancing customers’ banking experience. Job responsibilities included :1. Updating of client’s information via KYC… Show more This was my first permanent job after I completed my national service and upon which having my second spell with HSBC due to concurrently attempting my Bachelor studies on a Part Time Basis. The job provides back end administrative support. This job provided me with a good opportunity to learn how to provide back end support to ensure operations can run smoothly, thus enhancing customers’ banking experience. Job responsibilities included :1. Updating of client’s information via KYC (Know Your Customer) System2. Ensuring required information are updated and proper documentation for internal and external customers3. Retrieval of items for the compliance team as well as archiving of the documents Show less