Develop and execute comprehensive leadership development strategy aligned with mission, vision and goals of the Department of Health and Human Services. Design and deliver innovative leadership programs, workshops, and initiatives to enhance the leadership capabilities of more than 950 leaders.Collaborate with cross-functional teams to identify leadership development needs and create tailored solutions. Implement coaching and mentoring programs to support the growth and development of emerging leaders. Evaluate the effectiveness of leadership development initiatives through metrics and feedback. Data-driven and results based accountability approach to leadership development efforts. Lead and develop a team of leadership development professionals, providing guidance, mentorship and opportunities for growth. Stay current with industry trends and best practices in leadership development, incorporating new approaches to continuously improve our programs and initiatives.

I provide various services to organizations from all industries to help them achieve their goals and increase their positive impact. Services offered include master workshop facilitation, leadership coaching, strategic planning, change management consulting, and keynote speeches. The Arbinger Institute is a global training and consulting company that specializes in helping individuals, teams, and organizations achieve breakthrough results through a change from the default self-focus of an inward mindset to a results-focus of an outward mindset.With programs and methodology based on over 50 years of research in the psychology of human behavior and motivation, Arbinger has almost 40 years of experience working with some of the largest organizations in the world in the corporate, healthcare, education, government, public safety, and nonprofit sectors. Headquartered in the United States, Arbinger has offices in 27 countries.Arbinger's bestsellers, "Leadership and Self-Deception," "The Anatomy of Peace," and "The Outward Mindset," have sold multiple millions of copies and are translated into over 30 languages.

My core purpose is to work closely with agency leadership to improve their capacity and impact so they can achieve more or their core objectives. I develop, coordinate and present training and development programs for employees at all levels of the organization. I regularly assess department-wide developmental needs to determine the best training and development initiatives. I am constantly searching for creative ways to design and implement methods to educate, enhance and recognize performance. I regularly assist agency leadership with strategic efforts to overcome challenges and improve morale and culture. As part of strategic succession planning initiatives, I provide one-on-one leadership coaching to develop high-potential individuals for future leadership opportunities.

In conjunction with senior leaders, I established the internal communication strategy of the department. I ensured the communication of department initiatives and projects to all employees. I planned, edited, and wrote content for a variety of internal communication mediums, such as the staff intranet and employee newsletter.

Managed the operations of one of the Department of Workforce Services' largest teams. I lead a team of 70+ employees. As a team, we provided high-quality job coaching services to the general public. I provided vision, direction, and motivation to my teams helping them to unleash their individual potential and achieve their agency objectives as well as their individual professional goals.

Supervised an average of 8-10 Employment Counselors, which included: hiring, determining workload and delegating assignments, training, monitoring and evaluating performance, and initiating corrective or disciplinary actions. Coordinated administrative decisions as a member of the West Valley Employment Center management team, implementing service delivery of procedures and pathways. Provided leadership and training to staff in developing highly effective teams comprised of employment services, training services and the Family Employment Program. Formulated and implemented employment center goals that guide the Service Delivery process for internal and external customers. Implemented cross-disciplinary training to facilitate skills and knowledge transfer among different agencies under the Workforce Services umbrella. Conducted tours and explained Workforce Services one-stop employment concept to large groups.

Functionally lead and supervised staff, in collaboration with the supervisor, with regards to the performance of core duties and overall case management practices. Mentored, trained and coached new and seasoned workforce service specialists on current and forthcoming departmental pathways, policies, procedures and best practices. Edited and evaluated staff case management practices to ensure quality staff performance and those customers are being serviced in an effective, consistent and meaningful way. Acted as a resource to provide information or determine the most effective way to meet the needs of management, staff and customers. Developed and presented formal trainings on departmental practices, procedures and policy updates.Managed and evaluated the flow of case transfers, when customers move, ensuring that department transfer pathways are followed and staff is striving to meet the needs of the customer. Supervised the information desk and job connection area functions ensuring that practices and pathways are being followed and that all customers are being serviced in the most effective manner.

Deliver broad range of services to job seekers and intensive needs customers such as goal setting, job development, job referrals, development of resume and other job search documents.Monitor and support customers utilizing government temporary supportive services. Assist these customers in becoming self sufficient through goal setting and career planning. Negotiate modifications to customer's goals in accordance with changing circumstances and needs.Support coworkers as a subject matter expert with regards to training services such as WIA, Dislocated Worker and TAA.Play a vital role in a dynamic team. Set the example by supporting and sharing responsibilities and workload, taking the lead on initiatives and goals and maintaining a positive attitude.Train and mentor new employees on department processes, policy, procedures and effective case management techniques. Facilitate and present the WIA training services orientation.Assist in the hiring process of new employees.

Advised and determined the training needs for individual, corporations and government entities. Obtained and in depth knowledge of all corporate programs such as; What Matters Most, Presentation Advantage, Seven Habits of Highly Effective People, Four Roles of Leadership and Project Management. Played an active role in the management of various projects.Assisted customers in personal and professional problem solving situations.Responsible to train new employees to become efficient on policies and procedures, sales techniques, computer programs and billing transactions. Registered customers to attend productivity workshops.Provided customer service and product knowledge to each customer.