Acted as union representation on production sets. Reading contracts, working with extras, and ensuring union protocols are being followed

• Auction Coordinator: Oversee event logistics, vendor communications and work with non-profit staff. Post-event reporting and analytics for future fundraisers. • Auctioneer Correspondence: Work one-on-one with auctioneer to develop a script and act as main point of contact at the event for troubleshooting and auctioneer needs, including A/V issues.

☑️Patron Experience: Served as an integral part of the team responsible for converting the theater’s operations, performance space, and lobby to support the production of Here Lies Love that later transferred to Broadway, designing complex audience experience dynamics☑️Annual Planning & Events: Spearheaded and executed a full event calendar including donor events, cocktail receptions, and opening night parties, creating fantastic events for patrons and donors.☑️Digital Staff Scheduling Overhaul: Initiated and implemented digital scheduling for all FOH employees boosting employee satisfaction, improved shift attendance, and a 25% decrease in employee turnover rate. ☑️Bar Program: Increased concessions sales 250% by creating a bartender training program. Streamlined labor to increase patron satisfaction and cut down on operational expenses. ☑️POS Implementation Project: Introduced and trained employees on a new POS system resulting in increased efficiency, higher sales, and better financial reporting. ☑️DEIB: Introduced and fulfilled ADA services and DEIB initiatives to ensure equitable patron experience and diverse audience engagement.

Operations: Managed daily operations for all front-of-house services in a multi-stage venue, greeting 1000+ patrons each night.Budget Management: Facilitated a seasonal budget of $900k, including labor forecasting, sales report analysis, and inventory oversight. Created reports and presented data and insights to senior management.Team Development: Mentored and managed a team of 50+ front-of-house employees, implementing clear hiring, training, and scheduling practices Contract Negotiations: Worked closely with union employees and successfully re-negotiated a union contract with local Teamsters 117 three times in my tenure.

House Management: acted as Manager on Duty, starting the show on time, crowd management, writing performance reports, sales reconciliations, nightly closing and lock-up procedures.FOH Management: Created best practices and managed other House Managers for safety protocols and audience egress.Vendor Coordination: Communicated and scheduled all deliveries to the theater from vendors including office supplies, concessions, wine & liquor.

✅Office Move Projects: Oversaw and coordinated all internal office moves, working cross-departmentally to determine resource needs.Continuous Improvement: Created and implemented office reception systems that contributed to the smooth operation of a busy downtown architect firm and served as the hospitality coordinator for conference rooms and internal events. Office Processes: Innovated administrative and office supply inventory for a team exceeding 100 members, ensuring the employees and staff were equipped to do their jobs and increasing worker productivity.Event Management: Coordinated bi-weekly internal staff Happy Hours and morning coffee lectures where partners would share and present projects they were working on.

Supervised all projects and events for a busy LGBTQ+ chamber of commerce and managed the front office operations including moving them into a new office space and coordinating the gala fundraiser.✅Project Management: ○ Managed a full calendar of chamber events, from casual business happy hour gatherings and monthly business marketing lunches to annual fundraising auction, including menu arrangements and audio-visual equipment setup, contributing to well-executed and engaging events.○ Coordinated an office location move and set up all new office systems, machinery and conference room scheduling processes.○ Negotiated vendor contracts and managed logistics effectively, ensuring seamless continual office operations.○ Coordinated the distribution of ‘The Guide’ 100K copies of the member directory through local businesses and eventsOffice Management: ○ Acted as receptionist for front desk, answered all phone calls and incoming member inquiries, coordinated conference room calendars and in-house catering for meetings, office supply and office machinery vendors, mail distribution and in-office hospitality.

● Ran ticketing operations for a small member-driven theater including creating all polices, handling all ticket sales, daily reconciliations, and reporting. Answered patron requests and sales via email, phone and in-person.● Created seating charts, dynamic pricing initiatives, subscriber exchanges, seasonal invoicing and mass mailings.● Moved ticketing operations to a new venue during my tenure, including setting up all new systems and training employees at a new organization when the theater moved on-campus to Seattle University.

Created the role of Event Coordinator, designing menus, contracts and systems that were later used on a national level. Increased sales, attended expos and bridal events to promote the brand and acted as an ambassador for the Buca brand.