Lance Pritchard Email & Phone Number

I think like a customer. When people walk in, pick up the phone or click "Shop now", they have a goal in mind and want an action completed. My first goal as a sales assistant is to always apply what we call "Steps of C.L.I.M.B" which stands for: Customise your approach. Learn about your customers needs and objectives.Identify and present a solution. Make sure your customer has everything they need. Bring your customer back again. By applying these 5 simple steps, customers always get what the came for and leaving satisfied.When I get into a job, I want to know everything. What can we do? How can we do it? I strive to build my reputation at work by being the best customer server I can be while also keeping an open line of communication with teammates in different functional roles to find out what they know and how to best work with them.When I feel I have a firm grasp of the job, I scale up my efforts to make customers' day better then they came in by knowing when and how to adapt to the individuals and families that come into our store. I use positivity and humour to make work a pleasant place to be, building an atmosphere of fun along with getting the job done. I find I can still learn new things when a teammate comes in with a fresh perspective, and I seek to give credit and elevate those who have something new to contribute.My high energy and passion for fun come with me in my day-to-day life. I take pride in doing a bit of everything. In addition to my career, I have had the opportunity to play topside for the Point Chev Pirates rugby league team this year, get through first semester of business management with high marks and working for Kathmandu.Sometimes it can be difficult to juggle, but I always find it rewarding.

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