Lance Queen Email & Phone Number

Oregon, United States

• Implement the installation and upgrade of networked versions of Waters Informatics Software products.• The installation, configuration, and support of Oracle databases embedded in Informatics software products.• The installation, configuration , and support for Microsoft Active Directory domains and their requisite server infrastructure.• Installation and support services for Linux, VMware, Citrix, networking, server clustering, and IT security.• Post installation maintenance, fault tolerance management, and disaster recovery support services to accounts utilizing Waters Informatics products.• Mentor customers and Waters personnel on the technologies associated with successful provisioning and maintenance of networked Informatics products.• Work with other Waters personnel to ensure the efficient completion of customer Informatics projects

Bend, Oregon

* Drive the execution of specific tasks/projects globally* Develop strong relationships with Business System Users and provide input in strategic road maps.* Provide input in developing ROI business cases for new initiatives and ensuring maximum value/return/use of all Lab assets.* Provide input to management regarding Capex / Opex budgets in alignment with tasks/projects assigned. * Drive projects/tasks to completion while working with internal & external teams/resources. * Act as the L3 Subject Matter Expert (SME) for Lab/Quality and related systems(Empower, Agilent LIMS, NuGenesis, SLIM, EDMS, E-Signature etc) * Foster cross site sharing and collaboration of best practice. * Assist in establishing effective & consistent policies & procedures (ie Data Archive) * Proactively researches new lab/quality IT technology and application for Patheon use. * Proactively engages the Lab/Quality leads for continuous feedback on potential system enhancements / improvements.

Bend, Oregon

Manage and provide hardware and software maintenance, training, consultation, and recommendations about future planning and development of resources. Work with globally dispersed teams on IT integration projects.• Meet with managers to discuss system requirements, specifications, costs and timelines.• Manage information systems personnel and contractors to design, develop, implement, operate and administer computer and telecommunications software, networks and information systems.• Ensure technology is accessible and equipped with hardware and software.• Manage information technology and computer systems.• Learn Patheon's core business processes and cGMP to better facilitate solutions.• Develop short and long range strategic plans pertaining to technology.

Prineville, Or

Accountable for overseeing all aspects of technical desktop support for 35 workstations and 30 laptops within the client’s education facility. Spearhead ongoing support, troubleshooting, and maintenance for network connectivity, active directory environment, and contract service level agreements (SLA). Turned around underperforming project by taking ownership of efforts across project timelines, operations, and workflows. Consistently created goodwill, credibility, and trust by addressing minor issues that fall around the outer edges of contracted services. Rapidly resolved miscommunications that occurred between functional teams by discussing problem areas and implementing improved communications.

Bend, Oregon

Prineville, Oregon

Co-manage upgrades, maintenance, and disaster recovery across server systems, web properties, active directory, and enterprise applications. Provide Tier I, II, and III support for windows, Mac, and Linux workstations. Supervise junior staff. Elevated district-wide public visibility by creating web/Internet solution.Migrated server core to new location without productivity interruption while serving as team lead. Played key role in educational program delivery through all aspects of technological support.

Provide Tier I, Tier II and Tier III support for windows, Mac, Linux workstations and servers. Manage users and servers within an active directory environment. Manage web servers, sql servers and other application servers. Provide support for enterprise applications throughout the district. Work with sometimes outdated equipment, but still make the needed technology work. Schedule and maintain backups of crucial servers. Research new technologies and implement them as needed. Develop web applications as needed. Be an all around IT person. Troubleshoot hardware issue with desktops, printers, anything electronic. Troubleshoot and monitor networking traffic.

Contract work for Facebook and St. Charles.

Delivered Tier I and II desktop support as well as Microsoft Office training. Tasked with customizing spreadsheets for specific needs.

Bachelors Of Science, Business Administration W/Minor In Economics

Education record

Associates Degree, Computer Information Systems