As a dedicated professional, I spearheaded the formulation and execution of comprehensive TS Services strategies in close partnership with Southern European Service Provider account teams, ensuring alignment with overarching directives established by Account Managers (AM) and Customer Success Managers (CSM). My responsibilities include:Orchestrating the enhancement of visibility for IB and service contracts to streamline consolidation processes.Identifying and capitalizing on cross-geographical service prospects, and aiding in the implementation of centralized service plans tailored to each customer account, thereby generating, expanding, and concluding opportunities.Prioritizing the renewal business of TS contracts with a robust emphasis on recurring revenue.Overseeing the entire deal lifecycle, from quote creation to order fulfillment, ensuring seamless execution.Notably, I was entrusted with the pivotal role of overseeing the renewal of Software, Technical, and Advanced Services contracts for esteemed Service Providers across Southern Europe, including industry leaders such as Telefonica, Cellnex, and Andorra Telecom in Spain, NOS and Oni Telecom in Portugal, and Fastweb and Windtre in Italy, among others. This portfolio also extended to key players in Cyprus, Malta, Greece, and Gibraltar, underscoring my ability to manage diverse clientele with precision and efficiency.

In my role, I was entrusted with the vital responsibility of renewing Software, Technical, and Advanced Services for flagship Global Enterprise contracts in Switzerland. This included renowned organizations such as ABB, Credit Suisse, Nestle, UBS, Zurich Insurance, Novartis, and Roche. My duties encompassed meticulous contract management and strategic negotiation to ensure the seamless continuation of essential services vital to their operations. This experience honed my ability to navigate complex business landscapes and foster enduring client relationships within the Swiss market.

In my role, I drove Software annuities’ growth in collaboration with cross-functional teams across Latin American and Canadian markets. Key responsibilities included:Exceeding bookings targets consistently.Developing optimal sales motions and integrating additional offers into the software annuities strategy.Utilizing virtual technology to engage with customers, partners, and internal teams effectively.Empowering software-focused channel partners and providing accurate sales forecasting.Maintaining product knowledge and building scalable sales processes.Leading collaborative teams and strategic opportunities.Additionally, I supervised two direct reports, one based in Canada and another in Costa Rica, fostering their professional development and ensuring alignment with organizational objectives. This experience has sharpened my skills in strategic sales leadership, cross-functional collaboration, and revenue growth in dynamic markets.

As a Product Account Manager, I spearheaded Commercial sector initiatives in Ecuador, South America, managing a diverse product and software portfolio. Key responsibilities included:Achieving quarterly and annual goals through effective management of Named Accounts, Partners, and direct interactions with End Users.Cultivating direct relationships with end-user organizations and optimizing revenue opportunities through selected channel partners.Managing all sales aspects, from marketing to post-sale satisfaction, ensuring customer loyalty.Establishing a strong virtual alliance with the field team, resulting in quota attainment and stretch goal achievement.Demonstrating professionalism, relationship-building skills, and a comprehensive understanding of advanced technologies.Leveraging regional insights to exploit commercial opportunities effectively.Driving joint projects and pipeline development through collaborative engagement with partner Account Managers.Executing a refined sales engagement model, focusing on major end-customer opportunities to drive forecasting accuracy.Actively managing marketing programs to support product line go-to-market strategies.Developing territory and account plans to consistently meet or exceed sales quotas.Throughout, I constantly traveled to different parts of Ecuador, adapting strategies and building relationships across the region to drive success. This experience refined my strategic sales management and contributed significantly to Cisco's Commercial sector growth in South America.

Unified Communications Software Subscription Licensing SpecialistCisco ESW and UCSS Contract Support | Latin America, Caribbean, and BrazilRecognized as the Employee of the 2nd Quarter for the CISCO VSO Team in Costa Rica, I consistently surpassed goals and achieved remarkable milestones in Unified Communications Software Subscription Licensing across Latin America, the Caribbean, and Brazil. Key highlights include:Exceeded Quarterly Goal by 113%, driving $9 million in quarterly revenue.Spearheaded efforts to achieve a yearly goal of $34.1 million across Latin America and the Caribbean.Collaborated closely with Cisco Service Account Managers and Partners.Utilized CRM and Salesforce platforms for effective data tracking and management.Conducted comprehensive training sessions for Partners across Latin America on UCSS/ESW quoting and usage in three languages.Presented at Channel Seminars on Cisco Unified Software Subscriptions.Served as a subject matter expert on Cisco Services (Smartnet) & Licensing, and attained CSE certification.Additionally, I contributed to Smartnet Services Renewal initiatives by:Developing business strategies to drive Cisco service contract renewals behavior across multiple markets.Establishing strong relationships between Technology Distributors and Top Partners.Implementing marketing plans to promote on-time renewals.Collaborating closely with Cansac Service Account Managers and managing over 300 client relationships.Throughout, I leveraged CRM tools to ensure efficient tracking and analysis of data, facilitating informed decision-making and driving business success.

In my role as a Cisco Quoting Champion at Tech Data in, I streamlined quoting processes and enhanced sales operations within the Cisco division. Highlights include:Collaborated with sales teams and vendors to provide accurate quotes for Cisco products.Ensured alignment with company guidelines and objectives on pricing and configurations.Identified opportunities for pricing optimization and revenue growth through market analysis.Coordinated with internal stakeholders to improve quoting processes and efficiency.Acted as a liaison between Tech Data and Cisco, staying updated on product updates and initiatives.Provided training and support to sales teams and partners on quoting tools and processes.Monitored quoting performance metrics, providing insights for continuous improvement.This role honed my analytical, communication, and problem-solving skills, while deepening my understanding of the IT distribution industry.