• Develop a product strategy aligned to business strategy to ensure business growth and sustainabilityFacilitate the conversion of knowledge and ideas into new or improved products, processes and servicesEstablishment, alignment and management of target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiencyTranslate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic… Show more • Develop a product strategy aligned to business strategy to ensure business growth and sustainabilityFacilitate the conversion of knowledge and ideas into new or improved products, processes and servicesEstablishment, alignment and management of target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiencyTranslate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progressCultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff membersInitiate and manage market research, data mining and quantitative analysis to ensure sustainability and future competitive growthImplement and maintain sound business processes that minimize FNB risk and deliver quality requirements specifications. Show less

Drive innovation around the product development and management cycleCoordinate activities related to roll out of new productsUpdate and change product and process documentationEnsure service delivery is in line with SLA’s.Drive relevant communication related to product changes or new product implementationsConduct annual (bi-annual) review of rewards pricing and recommend pricing guidelines to ensure market competitivenessMonitor and proactively manage products'… Show more Drive innovation around the product development and management cycleCoordinate activities related to roll out of new productsUpdate and change product and process documentationEnsure service delivery is in line with SLA’s.Drive relevant communication related to product changes or new product implementationsConduct annual (bi-annual) review of rewards pricing and recommend pricing guidelines to ensure market competitivenessMonitor and proactively manage products' profitability by analyzing and understanding key performance driversMonitor financial performance of product lines for accuracy and benchmarking against targets Show less

Provide a support and consulting function to the Claims and Underwriting teamsAssess business performance, identify opportunities and facilitate the process of change and improvementAssess and analyze business operations and pro-actively identify gaps, source solutions and facilitate the implementation of corrective actionsSupport the business units with more efficient and streamlined processes, by Identify and formulate opportunities to extract value from current business process… Show more Provide a support and consulting function to the Claims and Underwriting teamsAssess business performance, identify opportunities and facilitate the process of change and improvementAssess and analyze business operations and pro-actively identify gaps, source solutions and facilitate the implementation of corrective actionsSupport the business units with more efficient and streamlined processes, by Identify and formulate opportunities to extract value from current business process performanceEnsure that new initiatives and enhancements are executed and operationalized in Claims and Underwriting areas effectively challenging outdated processes with viable proposals ensuring that all processes are standardized, embedded and sustainedIdentify operational risks and implement controls to mitigate the risk through risk reporting mechanisms Show less

Provide operational and business support to the Head Enterprise Relationship by analyzing and interpreting data to provide solutionsDevelops useful and insightful information from a variety of data sourcesDevelops well written, accurate reports to analyze and extract Business Banking information.Participates in projects initiated stakeholders and represent Business Banking as matrix representative so as to ensure that controls, processes and procedures created are realistic, cost… Show more Provide operational and business support to the Head Enterprise Relationship by analyzing and interpreting data to provide solutionsDevelops useful and insightful information from a variety of data sourcesDevelops well written, accurate reports to analyze and extract Business Banking information.Participates in projects initiated stakeholders and represent Business Banking as matrix representative so as to ensure that controls, processes and procedures created are realistic, cost efficient and customer centricChampions a culture of compliance risk management within Business Banking by ensuring that all aspects of compliance is adhered toImprove Efficiency and Effectiveness through effective sales, service and compliance support, facilitating improvement and adherence to requirementsOptimize Economic Profits by the effective influencing of offerings, products, processes and compliance as well as optimization and cost managementCollating and generating reports for monthly and quarterly feedback ensuring that quantity and quality of content meets the required standard Show less

Assess business performance, identify opportunities and facilitate the process of change and improvement within Business by continuously interacting with the stakeholders and reviewing of processes.Assess and analyse business operations (walkthroughs, stakeholder meetings, internal and external client forums etc) and pro-actively identify gaps, source solutions and facilitate the implementation of corrective actions.Support the business units with more efficient and streamlined… Show more Assess business performance, identify opportunities and facilitate the process of change and improvement within Business by continuously interacting with the stakeholders and reviewing of processes.Assess and analyse business operations (walkthroughs, stakeholder meetings, internal and external client forums etc) and pro-actively identify gaps, source solutions and facilitate the implementation of corrective actions.Support the business units with more efficient and streamlined processes, bychallenging out-dated processes with viable proposals ensuring that all processesare standardized, embedded and sustained.Assists in improvement of the overall performance of the Regions, by utilising thestrengths of the individual business units and implement best practices and newinitiatives across the regions.Identify and formulate opportunities to extract value from current business process performance.Align the Business strategically with all Business/Product Houses to optimise Operational and Risk Support from the various areas by continuously interacting and building a network with business and product houses.Ensure that new initiatives and enhancements are executed and operationalised across all Business Units effectively. Show less

Sales MIS collation, distribution, actioning, & reportingProcess management & improve efficiencies within the sales teamAssist the Divisional Manager in controlling & managing the financial/expenditure budgetAssist with project management inputReconciliation of stakeholders accountsCo-ordination of all operational requirements for staffAttending to all client complaints & complimentsAchievement of net profit growth for businessEstablish, align and manage target… Show more Sales MIS collation, distribution, actioning, & reportingProcess management & improve efficiencies within the sales teamAssist the Divisional Manager in controlling & managing the financial/expenditure budgetAssist with project management inputReconciliation of stakeholders accountsCo-ordination of all operational requirements for staffAttending to all client complaints & complimentsAchievement of net profit growth for businessEstablish, align and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiencyResponsible for ensuring that all internal client related processes are managed within the designed Risk and Compliance FrameworkTranslate strategies into actionable goals and execute relevant projects/initiatives aligned to strategic objectives with specific performance measures and control systems to track progressPlan and execute campaigns successfully and on schedule. Set standards and benchmarks for measuring successful campaignDeliver exceptional service that exceeds customers expectations through proactive,innovative & appropriate solutionsTrack, control & influence sales activities with the specific aim to increase sales efficiencies of the teamLead generation & management Show less

Manage & sustain high performance by managing staff performance, retaining quality staff & growing individual & team performance contributionsDrive operational efficiencies, people focus & an ultimate delivery of superior quality customer serviceContribute to the achievement business objectives by meeting agreed customer service & productivity targetsAchieve & maintain agreed service levels between stakeholdersImplement quality assurance methodologies, practices & procedures… Show more Manage & sustain high performance by managing staff performance, retaining quality staff & growing individual & team performance contributionsDrive operational efficiencies, people focus & an ultimate delivery of superior quality customer serviceContribute to the achievement business objectives by meeting agreed customer service & productivity targetsAchieve & maintain agreed service levels between stakeholdersImplement quality assurance methodologies, practices & procedures that focus on call quality, control & protocolUndertake on the job training, mentorship & support to ensure that staff are fully knowledgeable about products & business processesRe-engineering of existing processesImplementation of risk processes & solutions Show less