Lance Richter Email & Phone Number

Morrisville, North Carolina

Responsible for successfully managing one of Oracle’s key consulting services sales account. Products supported by consulting services sales within the signaling group included: Oracle’s CGBU Diameter Signaling Router, Policy Control Function, Signaling Transfer Point, and monitoring solution, Performance Intelligent Center. Some of the essential functions of a Consulting Sales Director include responsibility for:• Directly involved with services sales supporting the signaling product group.• Working with internal marketing groups to develop new consulting service sales opportunities.• Responsible for developing and executing new sales strategies for service offerings.• Ensuring customer understanding of Consulting services solutions offerings. • Maintain high level of customer’s satisfaction with services offerings throughout lifecycle of the opportunities from Sales to revenue closure. • Building, maintaining and fostering relationships utilizing strong leadership abilities and strong business acumen.• Creating comprehensive project proposals and statements of work to customer requests for services.

Morrisville Nc

Direct field operations including installation, application engineering, professional services and project management. Implement process methodologies, which dramatically reduce work-in-process, cycle time and cost of delivery while concurrently increasing operational efficiencies, and quality. Monitor performance of vendor and customer contractual commitments and requirements, as well as integrity of service performance. • Liaison between Oracle Consulting Services and Verizon Wireless for the Diameter Signaling Router (DSR), Policy and Control Rules Function (PCRF), and Home Location Register Router (HLRR).• Responsible for identifying and increasing sales opportunities for consulting. • Increased the Consulting Services funnel by 60%. • Managed the creation of a highly technical team of engineers and senior PM’s to successfully install, implement, upgrade and integrate the Oracle DSR and PCRF into the Verizon Wireless Diameter network. • Oracle’s single point of contact for DSR, PCRF and HLRR • Proven track record of delivering on time, high quality solutions in high profile environments.

Morrisville

Oversaw field operations activities, assets and personnel in support of turn-up, testing, upgrading, traffic migrations and maintenance activities of the Diameter Signaling Router (DSR), Poilcy and Control Rules Function (PCRF) and SIP Signaling Router (SSR). Managed Project managers, professional services engineers and installers for both regions. Ensured budgets, schedules and performance requirements met customer expectations as well as corporate goals and industry standards. Supported employees by ensuring proper training, equipment and resources for achievement of goals. Motivated employees to assume leadership and accountability as representative of company.• Responsible for the planning, oversight and execution of Hardware and software implementation projects in North America and Central and Latin America (CALA). • Exceeded revenue targets and was responsible for closing $80 M dollars in revenue within budget and with high customer satisfaction.

• Transformed the FOA organization into a streamlined, efficient organization responsible for higher quality, field predictability, increased customer satisfaction, and lower costs.• Lead a team of subject matter experts responsible for closing complex accounts for quarterly revenue recognition globally.• Introduced Cost Savings Initiatives that reduced yearly deployment cost of approximately $700k in 2010, $1.5M in 2011 and $1M in 2012.• Architected and implemented continual improvement initiatives: automated statistics for each new release, generating “pretested” operational test (OTP) cases for customer sign off, and a new product introduction plan for release deployment.• Expanded the demonstration capacity of the Tekelec demo lab to include Tekelec LTE products support Sales and generate new orders.• Supported demos and trials for the Tekelec LTE network, Sigtran, Multi-protocol call flows, and special multi-product opportunities.

Morrisville

• Coordinated deployment readiness documentation, training to down stream organizations, first time deployment to the customer base, and revenue generation for multiple product lines.• Drove the dissemination of knowledge and time standards to the downstream support and deployment organizations globally.• Tracked all FOA deployments and associated budget while providing status/metrics to executive management.• Managed a budget of $4M for Global Technical Organization FOA • Coordinated the connectivity of the support labs to enable network simulation of customer environments to dry run major upgrades in a complex network.• Launched and Managed the Tekelec demo lab used to support Sales and enable orders for EAGLE and PIC products. • Owned process definition for all products to ensure TL9000 certification was maintained.

Morrisville Nc

• Defined and managed a new group to address the controlled flow of products into the customer services organization.• Responsible for all deployment documentation for Site Readiness (physical and network), Hardware Validation, End to End testing, and Solution Integration to ensure serviceability, supportability, and reliability of the product.• Liaison between the project team and the customer service organization. • Supported the Marketing organization with trade show equipment management for demo setup, operation and support activities.

Morrisville

• Created, defined and implemented a new installation support group or “ITAC” responsible for field support calls originated during EF&I and field testing activities. • Drove all aspects of ITAC to include: script automation of test cases, tester training and certification, 24/7 phone support, extension (live) testing support, metrics, and test tool management.

Morrisville

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Aas, Bio Medical