• Manage implementations and conversions of varying size and complexity into Salesforce • Define problems and scope parameters of full implementation, solution specifications, implementation plan, budget, timetable and milestones, • Plan execution post implementation evaluation of outcomes. • Oversee an assigned team of professionals • Manage data conversion from multiple systems of varying size/complexity and the integration/conversion into Global Payments products • Accountable to Executive sponsors for scope, schedule, budget and quality of all program elementsResponsible for and build strong client relationships during the Program Implementation

•Led the first successful major software release in over 2 years•Areas of responsibility include SaaS software development and design, dev ops and cross-team management•Expert in cross-functional project collaboration •Proven track record of establishing and achieving targets for on-time delivery, customer satisfaction and quality control •Managed development in technologies such as cloud solutions, SaaS, API, database and dev ops

•Led development of a major revision for analytics software used by Amazon vendors•Responsible for executive delivery oversight of multiple workstreams with multiple, international teams•Managed risk, budget, delivery, marketing, product launch, cross-team coordination, applications, architectures and infrastructure•Oversaw the integration of multiple disparate systems, data models and branding•Create and lead a program management process that identifies project changes, issues, risks and mitigation plans•Worked with cross-functional teams to address issues, while incorporating impact analysis and approval for such changes across the SaaS project areas

•Hired to successfully deliver a crucial project that allowed Eccovia to coordinate Medicaid budgets with health benefits and health providers as well as manage the homeless population•Managed simultaneous projects with State and City agencies across the country •Ensured project success by providing guidance on scheduling, sprint planning, training, and client satisfaction•Cleared 7 figure services backlog dating back over 2 years

• Directed IC’s professional services practice for enterprise product deployment and onboarding with global pharmaceutical companies• Managed multiple levels of technical consulting and project management to ensure high quality, on time and on budget delivery • Executive contact for all customers and internal team members. Responsible to ensure no roadblocks to project progress, budgets or timelines• Accountable for internal processes to deliver high value solutions from initial pre-sales engagement through to final solution delivery • Developed and delivered customer on boarding and success procedures • Advocated the needs and requirements of customers back to core business and product teams • Liaised with Product Management, Support, Sales & Marketing and QA• Establish process and tracking procedures to accurately measure profit margins • Drove revenue in global and national markets and achieved company revenue goals/margin targets • Established new billing contracts and revenue streams resulting in net cash flow increase

• Owned all IT requirements for Miche including enterprise software implementation and development, infrastructure, security, disaster recovery and communication systems• Established a PMO practice as well as Business Analysis processes• Established an executive steering committee to ensure that the business was involved in IT decision-making, based on ROI and business goals• Gathered, documented and executed internal business software requirements for all departments • Oversaw complete software development cycle from idea to implementation, based on an Agile approach• Implemented and configured a new SaaS CRM system for over 15,000 users• Scaled CRM system to process a 300% increase in company revenue• Created and executed corporate 3 year IT strategy for Miche• Managed 7 figure discretionary spending budget for entire company• Managed all partner relationships and negotiated contracts for hardware and software• Revised company infrastructure to address upcoming growth. This included a new call center system, servers, disaster recovery strategy and equipment standardization

• Responsible for large-scale enterprise consulting, product development and deployment• Managed client executive’s expectations and budget process• Established Project Management (PMO) and Business Analysis processes• Created strategy to help internal client departments get funding for new projects• Managed both consultants and clients with P&L responsibility for account development and growth• Consulted with strategic clients on build vs. buy decisions related to software options• Established contracts with State and Federal Government• Achieved revenue growth of over 100% in 4 years