Lance Squires Email & Phone Number

Design and build systems across Microsoft technologies.Expertise in Azure Stack technologies: AAD, AAD DS, AD Connect, DNS, Firewall, WebApps, Functions, Storage Accounts, VMs, RDS, VNETs, Sentinel, SQL, Synapse, Communication Services, security controls and standardsExpertise in Power Platform: Dynamics 365 CE, Power Automate, Omnichannel and Telephony integration with ACS, Power Virtual Agent.Scripting languages: T-SQL, PowerShell, JavaScript, CMD, C++

Database Administrator- Managing 60+ Microsoft SQL Servers (client and company internal systems)- Installation and configuration of Microsoft SQL from basic setups to enterprise level SQL AlwaysOn configuration with multiple replicas for DR scenario including Azure SQL.- Performance tuningInfrastructure Support Team Member- Managed servers/systems behind the company's internal CRM systems starting from CRM 4.0 through Dynamics 365.- Managing Microsoft Azure Stack: SQL, DNS, AAD, AAD DS, InTune, RDS, Functions, WebApps, Storage Accounts, VMs, VNETs - Supported and managed servers responsible for hosting company's cloud-based CRM hosting program.- Create optimized processes and procedures scripts.- Deploying and managing end user machines through logon scripts.- Provided tier 3 support to internal help desk for hosted customer issues.- Experience creating and managing Hyper-V systems and VMs.- Participate in weeklong rotating on-call schedule for critical infrastructure issues.Client Facing Work- Involved in numerous enterprise levels client projects from Azure to Dynamics365. Main roles in those projects were to advise and help architect solutions from an infrastructure and security standpoint.- Worked across across many different Azure technologies: DevOps, Functions, WebApps, Storage Accounts, VMs, RDS, AAD, AAD DS, Sentinel, Azure Monitor, Firewall

Minneapolis, Mn

-Provide technical support to clients for CRM 4.0, 2011 and 2013.-Assist in small projects regarding implementations or customization change requests to CRM.- Create custom reports for clients-Assist in managing internal server infrastructure.-Provide technical support to internal employees.

Fargo, North Dakota Area

-Provide Tier 1 technical support to customers/partners for Microsoft in a Microsoft case based system to resolve system issues for Microsoft Dynamics GP and its related components: SQL, Business Analyzer, SSRS, Windows Server, and AD.-Provide support for GP 10, 2010, and 2013-Cover various support topics with Microsoft Great Plains including: installation, report publication/rendering issues, Windows authentication, SQL authentication, networking and terminal services.

Fargo, North Dakota Area

-Provide Tier 1 technical support to customers/partners for Microsoft in a Microsoft case based system to resolve technical issues for Microsoft Dynamics CRM and its related components: Exchange, Outlook, IIS, AD, ADFS, SharePoint, Windows Server, SSRS, and SQL-Experience resolving Microsoft SQL Server performance issues-Work within customer deadlines to resolve technical issues and concerns in relation to their opened support request-Maintain detailed documentation on all efforts taken in a support request with a customer and provide detailed recaps of troubleshooting efforts to the customer as well-Created KB/Bemis articles to share knowledge base with other Support Engineers-Collaborate with other Support Teams and Support Engineers to resolve cases-Meet and exceed case handing standards such as customer satisfaction and time to resolution

Grand Forks, North Dakota Area

-Provide technical support to customer in-store at the help desk-Check in new units for repair, check out fully repaired units-Perform hardware and software repairs on laptops, desktops, and small device such as iPods, MP3 players, etc.-Answer customer questions on the phone regarding product issues and repair options-Help explain services and options available to customers for repairs-Responsible for reviewing, filing, or disputing warranty charges from the Service Center

Grand Forks, North Dakota Area

-Provide technical support via phone and e-mail to sellers on Amazon.com-Assist customer with their payments account, sales items, and bring resolution to technical issues-Peer Mentor and assisted in training new associates and helping them to develop to standards-Kaizen Leader and Special Projects Coordinator

Bachelor'S Degree

Activities and Societies: Men's Choir, Bards, Spanish Club, Honors Society Member, Tunnel of Oppression Planning Commitee (Vice-President.

Education record

Activities and Societies: Spanish Club, Jazz Choir, Men's Choir, General Choir, National Honor Society, Drama Club