Lance Sutherland Email and Phone Number

*Handle inbound calls from cardholders and clients.* Duties performed include everything from simple requests such as the balance on an account or the change of an address to more complex issues such as billing disputes.* Take full advantage of the new challenges and the opportunities to exceed the expectations of our customers and clients on each call providing first call resolution.*Train new hires

*Act as "Point Person" in regards to communication from the patient to the physicianvia electronic medical records (EMR). * Resolved patient issues that pertain to special accommodations and complaints via inbound/outbound calls,email, and fax.* Schedule appointments and submit prescription requests for internal and family practice doctors.* Registered new patients and verify insurance coverage and benefits using Mainframe and EPIC software was apart of my daily task as well.* Advised patients of their test results while following HIPAA guidelines.* Trained new advocates while implementing HFHS's vision and team member standards of excellence.