• Provide perspective, direction, and guidance on core team procedures, including development processes, minimum viable product identification, and operational efficiencies.• Lead Architect for Generative AI solutions and services, including Azure AI, Azure AI Search, Azure OpenAI, Copilot Studio, Copilot for Microsoft 365, and OpenAI.• Collaborate with team to outline initial Data, AI, and Power Platform practice offerings and client engagements.• Create tenant assessment outlines, training, and Power BI reporting templates for Copilot for Microsoft 365 readiness assessments.• Develop custom reporting infrastructure and processes for team capacity metrics from Azure DevOps, using Microsoft Fabric and Power BI.• Rapidly design and present proofs of concept and demonstrations of technology solutions using Data and AI services.

Identify opportunities for improvement, innovation, and automation across the organization. Work closely with stakeholders to understand their needs and collaborate with them to develop effective and scalable solutions.• Architect for corporate reporting platform, Power BI, and lead of the Business Intelligence CoE (Center of Excellence).• Designer of data pipelines and warehousing using Azure services, ingesting data from OnPrem SQL Servers and cloud providers (ADP, Zoho CRM, & Holman) using integration tooling and APIs.• Responsible for the successful migration and consolidation of reporting from historical BI platforms, SSRS & IBM Cognos, to Power BI, reducing cost, technical debt, and report processing time across the organization.• Developer of Organizational KPI reporting framework and dashboards, enabling automated aggregation and visibility of key performance metrics, at both macro and micro levels, company-wide.• Member of the TechOps Roadmap Planning team, responsible for providing direction and feedback to the Vice President of Technology on initiatives and resource planning. • Developer of org wide PowerApp for streamlined quote generation and data capturing, with over 200 daily active users.• Champion for the growth of the company's data maturity and analytics capabilities, laying foundations in data integration, automation, quality, and literacy.

Create foundational infrastructure and technology processes with a priority on scalability and automation. Reverse engineer current black box solutions, providing clear documentation and enhancement opportunities for the business.• Collaborate with internal resources to facilitate automated Employee Onboard/Offboard processing using Azure Automation.• Create custom module and workflow in Zoho CRM to capture and track customer agreements.• Perform in-depth analysis of both business and technical systems and processes to understand, document, and identify opportunities for enhancement for both systems and processes. • Configure ETL pipeline for employee data to flow into downstream and third-party systems using Power Automate.• Provide continuous training and guidance to fellow team members and third-party vendor resources on both a technical and business process level.• Architect integration between ADP and Deltek Costpoint using Power Platform, Azure resources and web services to enable a seamless onboarding experience for internal teams.• Work closely with internal engineers and customers to successfully integrate infrastructure systems during and following six corporate acquisitions.

Administer enterprise infrastructure environment; providing customers with managed, self-hosted, and cloud-based technology solutions.• Managed production and development VMware environment; consisting of over 40 virtual servers.• Oversaw administration of multiple customer Office 365 environments.• Successfully upgraded production servers from 2008 to 2012 R2 with no impact to business operations.• Provided support and maintenance of multiple SQL Server database environments.

Worked with numerous facets of technology systems to provide solutions and support for the company. Utilized opportunities for growth and improvement to establish a secondary role as the company Lead IVR Developer.• Responsible for administration of infrastructure systems including: Windows/Linux Servers, Firewalls, Hyper-V and Azure.• Spearheaded the development of the Interactive Voice Response system; consisting of over 30k calls per day. • Technical team lead; responsible for the training, development, and growth of junior members.• Automated software installations; reducing deployment times by over 500%.• Integrated PowerShell scripts during hardware provisioning to minimize administrative overhead.• Implemented company-wide Single Sign-On solution between On-Prem and Azure AD Environments.• Assisted in the configuration and management of the Office 365, consisting of over 250 accounts.

Managed information technology systems infrastructure, equipment, and documentation. Supported the Department of Defense and Joint Services with technical expertise while conducting operations in the US and abroad.• Maintained accountability and proper maintenance of $4M+ of networking, communication, and server equipment; awarded the Navy and Marine Corps Achievement Medal by senior leaders for exemplary performance.• Headed the deployment and upgrade of over 300 computers; from Windows XP to 7.• Managed production VMware environment including Microsoft Server 2003, Active Directory, Exchange, and SharePoint. • Digitized over 500 physical records; resulting in a perfect score during the Commanding General’s Inspection.